Ratings based on 855 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Nice renos, clean, close to all amenities! Love the condos
Comment from Hotel Management
Mar 15, 2017 by Social Media & Marketing Manager, Hotel Management
Thank you for your review! I am so glad to hear that you liked our renovation of the entrance way, lobby and our new restaurant OAK + CRU Social Kitchen & Wine Bar! We hope to welcome you back again soon! Jillian Wegner Social Media & Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Oliver

Posted Mar 10, 2017
Pros: Downtown Location, view and casino
Location: Downtown location. Choice of good Restaurants nearby, walking paths along the lake, events centre across the street, art gallery nearby.
Always enjoy our time at The Grand. Even in the midst of a too long winter, our stay was comfortable with the inside amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
We stayed for 3 nights at this hotel. The restaurant had fabulous food and the service was great. The staff at the hotel were really friendly and professional. They all had smiles on their faces which means to me it's a great atmosphere to work in. Our room was a corner suite and had great views. The bed was very comfortable. The hotel is in walking distance to many great restaurants. The casino is attached which was very convenient as it was raining when we were there.
Comment from Hotel Management
Feb 28, 2017 by Social Media & Marketing Manager, Hotel Management
Thank you for your review regarding your recent stay! I am so pleased to hear that you enjoyed our downtown location, new restaurant OAK + CRU Social Kitchen & Wine Bar and our smiling staff! We hope to welcome you back to the resort again when the Okanagan sun is shining for you to enjoy some of our surrounding outdoor amenities! Best regards, Jillian Wegner Social Media & Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kamloops bc

Nice and relaxing on the beach

Posted Feb 22, 2017
Nice and relaxing on the waterfront. Staff was amazing, went over and above.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect weekend getaway!

Posted Feb 21, 2017
We love this place, so convenient, with the boardwalk right there and all amenities - the staff are welcoming - and that makes for a great stay!
Comment from Hotel Management
Feb 21, 2017 by Social Media & Marketing Manager, Hotel Management
I am so delighted to hear how much you love our resort! The boardwalk is one of our favourite features as well, perfect for a morning jog or afternoon stroll. We look forward to welcoming you back again soon! Jillian Wegner Social Media & Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and hotel

Posted Feb 19, 2017
One issue I would say was the heating/ac that was noisey I turned it off at nite
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Wonderful hotel, close to all amenities.

Posted Feb 15, 2017
I thoroughly enjoyed my stay here. The staff was friendly and helpful, and the hotel was close to all desired amenities. Would recommend anyone stay here.
Comment from Hotel Management
Feb 21, 2017 by Social Media & Marketing Manager, Hotel Management
I am so glad to hear that you thoroughly enjoyed your stay with us and that you enjoyed our location in the heart of downtown Kelowna! I am also delighted that you found our staff to be friendly and helpful. We hope to have the chance to welcome you back to the resort in the near future! Jillian Wegner Social Media & Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna, BC

Above and beyond

Posted Feb 14, 2017
We stayed here for our 5th anniversary and we were made to feel very special. They brought us a small glass of wine on the house with our dinner. They also surprised us with room service which included a bottle of champagne and chocolate covered strawberries. And with the hotel being attached to the casino you can't go wrong!
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Nice but not value for dollar

Posted Feb 7, 2017
All in all a great place but for the price, I would have expected more luxury in the room. I would have expected shower gel, nail file (bathroom amenities), hair dryer was terrible. Bed was super comfy and it was quiet so was able to rest. $17.99 for a movie is ridiculous!! Would I stay there again? I don't know. Possibly.
Comment from Hotel Management
Feb 7, 2017 by Social Media & Marketing Manager, Hotel Management
Thank you for your feedback regarding your recent stay. I appreciate your comments about the bathroom amenities - we do have additional amenities available and are happy to provide them upon request. I sincerely hope we have the opportunity to welcome you back to the resort again soon! Best regards, Jillian Social Media & Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from penticton,bc

Very pleasant staff

Posted Feb 4, 2017
We had an exceptional experience with all of the staff! VERY impressed! Thank you
Comment from Hotel Management
Feb 7, 2017 by Social Media & Marketing Manager, Hotel Management
Thank you for your review! I am so pleased to hear that you received exceptional service from our staff, I will be sure to share with our team here! We hope to welcome you back again soon, Jillian Social Media & Marketing Manager