Ratings based on 441 Verified Reviews

3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

casino

Posted May 15, 2017
Pros: beautiful view
I have booked 3 rooms through expedia, we come to the hotel especially for the casino, but it is closed.
Comment from Hotel Management
May 19, 2017 by Nathalie, Hotel Management
The casino relocated April 5th this is not listed on Expedia anymore.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

casino

Posted May 15, 2017
Pros: beautiful view
when we book the hotel, we do not know the casino is closed. There is no reminder at all when we book it.
Comment from Hotel Management
May 17, 2017 by Nathalie, Hotel Management
We are sorry you were expecting the casino but they have relocated since April 5th it should not be posted or showing on the Expedia website
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
We arrived and found out our booking was mixed up through Expedia. The hotel had a great location on the lake. We paid extra to have a room over looking the lake. Everything was fine until the music and screaming from guess in the outside bar kept us awake. We were on the fourth floor and the banging of music and screaming lasted until 1 am. I was very disappointed in this and let the front desk know the next morning.
2 out of 5
by A verified traveler from Kelowna

Bring earplugs

Posted Apr 17, 2017
The only thing I will remember is the noise. We were on the 2nd floor with a room overlooking the lake which was beautiful. Unfortunately the room opposite us were in and out slamming doors and making a lot of noise most of the night. You can hear everything in the rooms, including the bar noise or party noise from downstairs and even people outside. I was awake all night until 3.30am when the people finally went to sleep. It's a shame as the property is in a great position but I would never stay here again, and I can only imagine all the above gets SO much worse in the Summer....
Comment from Hotel Management
May 17, 2017 by Nathalie, Hotel Management
We regret that you had a bad experience, we are looking forward to our New West wing which will be open late June. These rooms will feature Lakeviews and should be quiet outside..
3 out of 5
by A verified traveler

Posted Apr 17, 2017
Was not pleased that there was a lot of noise in and out of the hotel. Definitely not worth the price that you have to pay. :(
3 out of 5
by A verified traveler

Tired

Posted Apr 9, 2017
This hotel is in a great location but it is really beat up. Needs a complete overhaul. Noise between rooms is bad as well.
Comment from Hotel Management
May 19, 2017 by Nathalie, Hotel Management
Thank you for your feedback. We are under renovations as we send this e-mail and we are looking forward to our new West Wing as well as the entire main building which should be completed late June.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable.

Posted Apr 9, 2017
Great views over the lake, Close to everything, clean and reasonably priced .
Comment from Hotel Management
May 17, 2017 by n, Hotel Management
Thank you for your feedback, We are glad you enjoyed your stay
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2017
Excellent staff and location. Hotel is nice but a bit dated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice View Friendly Staff

Posted Feb 14, 2017
Pros: It was located in town center, beautiful lake view, friendly staff and entertainment at the casino
Cons: More food selections in your bars restaurants,
Location: Prague Cafe had good deserts and snacks, the Mule is only place to have a drink in the wee late hours
Came up during family weekend long to snowboard on Mnt. Apex.
5 out of 5
by Ian

Posted Jan 4, 2017 on Hotels
We stayed as a surprise for my girl friend for new years and a little staycation ! This was he second time we stayed there and it was great both times ! Very friendly and accommodating staff. The New Years party was also very fun ! There was construction going on but it didn't interfere with us at all , other than parking being a bit tight !