Terrace/patio

Reviews of Prestige Vernon Hotel

3.5 out of 5
Prestige Vernon Hotel
4411 32nd Street, Vernon, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 494 out of 1000 reviews" "
Rating 8 - Good. 350 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dale, Fernie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was some construction in the parking lot. The hotel is dated but clean and the staff is good.
Stayed 1 night in Mar 2024

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lona

Traveled with partner
Met our needs very well. The room was clean. The beds were comfortable, and it was quiet, and quite close to the hospital.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 23, 2024
Dear Lona,We appreciate your positive review! I am glad you found your stay to be comfortable and I hope we have the opportunity to welcome you back. Wishing your family a speedy recovery!Sincerely,Michelle Brost

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 19, 2024
Hello Brandon,Thank you so much for this positive review. We look forward to seeing you again.Sincerely,Michelle Brost

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice, and clean. The front desk staff were great and the cleaning staff were excellent. The only one thing that was a little bit daunting was the distance from the front desk to the far side of the hotel to our room. A bit of a maze and a good jaunt…but it may just be temporary because of some of the work going on outside. Would stay there again!!
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Mar 19, 2024
Dear Sharon,Thank you for this positive review and great feedback! We are so happy to hear that you had a great experience with our team. We do have some working going on at the moment which has limited access to the building and I apologize for the inconvenience. We look forward to welcoming you back the next time you are in Vernon!Sincerely,Michelle Brost

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 15, 2024
Dear Michael,Thank you for this great rating! We are happy to hear you had an enjoyable time and we look forward to welcoming you again.Sincerely,Michelle Brost

10/10 Excellent

Maddisen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Mar 8, 2024
Hello Maddisen,Thank you for this positive rating! We appreciate knowing that you enjoyed your stay with us.We look forward to seeing you again,Michelle Brost

10/10 Excellent

Andrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious comfortable clean rooms.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 6, 2024
Dear Andrea,Thank you for this positive rating! We are glad to know that you enjoyed your stay at our Vernon Hotel location and we will look forward to seeing you again!Sincerely,Michelle Brost

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Mar 1, 2024
Hello Joelle,Thank you for this wonderful rating! I am glad to know you enjoyed your stay on this occasion. We hope to be able to welcome you back again.Sincerely,Michelle Brost

10/10 Excellent

Matina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the option of a loft, suite
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Mar 1, 2024
Dear Matina,Thank you very much for this great rating and feedback. We look forward to welcoming you and your family back soon!Sincerely,Michelle Brost

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for me to stay while in Vernon. Definitely stay here again.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Mar 1, 2024
Hello Tracy,Thank you for this great feedback! We are very happy to know that you enjoyed your time here and found our location convenient. We will look forward to welcoming you back!Sincerely,Michelle Brost

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. The hot tub was also excellent
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 29, 2024
Dear Rhonda,Thank you for this positive rating and review! We hope to have the opportunity to welcome you again.Sincerely,Michelle Brost

8/10 Good

Vincent, Brentwood Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Mar 1, 2024
Dear Vincent,We appreciate you taking the time to rate your recent stay! It is great to know that you enjoyed your time here with us.Sincerely,Michelle Brost

10/10 Excellent

Judean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a late check in (after 9:00 pm) that they kept track of. The hotel has nice layout and finish in the public areas. The rooms were good size, clean and beds were comfortable.
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 17, 2024
Dear Judean,Thank you for taking the time to review your stay and leave us this great review. I am glad to hear you enjoyed your time here with us. We look forward to seeing you soon!Sincerely,Michelle Brost

10/10 Excellent

JD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Friendly staff. Will stay again
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 17, 2024
Hello JD,We are happy to hear that you enjoyed a great stay at our Vernon Hotel location. We look forward to welcoming you back again soon.Sincerely,Michelle Brost

10/10 Excellent

Carly

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, but would have been happy to stay longer. Room was spacious, clean and the bed was very comfortable.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 9, 2024
Dear Carly,I am so glad to hear you had an enjoyable stay, we would love to have you stay longer! We will look forward to welcoming you back the next time you travel to the Vernon area.Sincerely,Michelle Brost

6/10 Okay

Gerry, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property and room as you would expect. The coffee in the room however was sub standard. Two packages for two people. One regular and one decaf and it was weak coffee to boot. Maybe the worst in- room coffee ever.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 1, 2024
Hi Gerry,We appreciate you taking the time to leave us this feedback about your recent stay. I am sorry to hear that you did not enjoy the in room coffee. We just started serving a new roaster in our lobby and I hope you got a chance to give it a try. The next time you visit we will make sure to get you a cup, it is a very smooth blend.Warmly,Michelle Brost

10/10 Excellent

Lorina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great. The staff was very kind. Walking distance to most shops.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 1, 2024
Dear Lorina,Thank you for taking the time to leave this positive feedback about your recent stay. We are pleased to know you had an enjoyable visit at our hotel. We look forward to welcoming you back again the next time you are in Vernon.Sincerely,Michelle Brost

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are extremely friendly. They went above and beyond to make sure my stay was as comfortable possible.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 1, 2024
Dear Elise,Thank you very much for this wonderful review. I am so happy to hear that our team was welcoming and that you had a comfortable stay at our Vernon Hotel location! We will hope to welcome you back again soon.Sincerely,Michelle Brost

10/10 Excellent

Debra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice pool area, good location.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 3, 2024
Hello Debra,We appreciate your positive review. I am glad to hear you found our team friendly and our location convenient for your recent stay in Vernon. We will hope to welcome you back again soon!Sincerely,Michelle Brost

6/10 Okay

Glynden

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very noisy hotel. People running the hallways upstairs and the room above us.
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 16, 2024
Dear Glynden,Thank you for letting us know about your experience at our location. I apologize for the disruption during your stay. We will hope to have the opportunity to welcome you back on another occasion.Sincerely,Guest Services

6/10 Okay

Gerald

Liked: Staff & service
Bathroom fan very loud
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 16, 2024
Hi Gerald,We appreciate you letting us know about the noisy bathroom fan in your guestroom. I have made note and our maintenance team will be looking at it right away. I hope you enjoyed your stay!Sincerely,

8/10 Good

Randy

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 16, 2024
Hi Randy,Thank you for taking the time to let us know that you enjoyed your stay. We look forward to welcoming you back!Sincerely,

8/10 Good

Dustin

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 16, 2024
Hi Dustin,Thank you for reviewing your recent stay. It is great to know that you had an enjoyable time and we are looking to welcoming you again.Sincerely,

4/10 Poor

Taylor

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wouldn’t stay here again for the price. Staff was lovely. The hotel is definitely lacking. The room was very dim and poor lighting. It was very dark. The furnace/air conditioning unit made a lot of noise frequently during the night, waking you up. Honestly it gave me a creepy feel. I typically don’t review hotels but it was definitely a let down considering we paid 160$ for about 10 hours.
Stayed 1 night in Dec 2023
Response from Kevin on Jan 7, 2024
Thank you for your feedback. If you would like to discuss this further please reach out to us directly.

10/10 Excellent

Ben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor Pool and Hot Tub was great. Staff was very friendly and extra helpful.
Stayed 2 nights in Dec 2023
Response from Kevin on Jan 7, 2024
Thank you for your wonderful feedback. We are happy you enjoyed your stay with us!

2/10 Terrible

Kia

Stayed 2 nights in Dec 2023
Response from Assistant General Manager on Jan 24, 2024
Hi Kia,Thank you for taking the time to rate your recent stay. It seems like we did not meet your expectations and if there is anything about your stay you would like to share with us please do not hesitate to reach out.Warm Regards,Michelle Brost

8/10 Good

Michael

Stayed 4 nights in Dec 2023
Response from Kevin on Jan 7, 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Gerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
We enjoyed our stay at the hotel, because it was over Christmas trying to find a place e for breakfast was challenging, the hotel does not provide a breakfast
Stayed 3 nights in Dec 2023
Response from Kevin on Dec 30, 2023
Your feedback is greatly appreciated, we hope to accommodate you again in the future.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback, we hope to accommodate you again in the future.

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and clean!
Stayed 1 night in Dec 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback, we hope to accommodate you again in the future.

10/10 Excellent

Claire

Stayed 1 night in Dec 2023
Response from Kevin on Jan 7, 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Andrew

Stayed 1 night in Dec 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback, we hope to accommodate you again in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Enough room for my amily of 6. Nice and close to eveything needed.
Stayed 1 night in Oct 2023
Response from Kevin on Dec 30, 2023
I am happy to hear you enjoyed your space. We hope to accommodate you again in the future.

6/10 Okay

Mike

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback, we hope to accommodate you again in the future.

10/10 Excellent

Mara, Kamloops

Traveled with group
Liked: Amenities
We’ve stayed here before. Always clean. It’s our go to when we come to Vernon
Stayed 1 night in Dec 2023
Response from Kevin on Dec 30, 2023
I am happy you have found yourself a home away from home. We hope to see you again soon!

8/10 Good

Don

Stayed 4 nights in Dec 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback, we hope to accommodate you again in the future.

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service
Unique layout and rooms are great. I dont know why any hotels close their gyms anymore now though. Most places are changing to 24/7. 8am-9pm isnt convenient.
Stayed 1 night in Dec 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback. We have recently changed our fitness center location and have more flexible hours. We hope to accommodate you again soon, hopefully you will be able to try out our new facility.

6/10 Okay

William

Traveled with family
Liked: Staff & service, property conditions & facilities
Water pressure and flow in shower heads was awful
Stayed 1 night in Dec 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback, we take all guest feedback into consideration when planning for our next room upgrades.

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room well above average and the food was awesome at Bourbon St inside the property.
Stayed 2 nights in Dec 2023
Response from Kevin on Dec 30, 2023
I am happy to hear you enjoyed your experience with us. I will pass your feedback along to the restaurant. We hope to see you again soon.

10/10 Excellent

David

Stayed 3 nights in Nov 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback, we hope to accommodate you again in the future.

10/10 Excellent

Melanie

Stayed 2 nights in Nov 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback, we hope to accommodate you again in the future.

4/10 Poor

Audrey

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Kevin on Dec 30, 2023
Thank you for your feedback. Please reach out to us if you would like to discuss your review further.

10/10 Excellent

Christi-Anne

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here when traveling for work many times a year. For several years. Any issue was properly dealt with and we love it at this property
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Dec 2, 2023
Thank you Christi-Anne for this wonderful review! We are so happy to know that you have enjoyed staying at our Vernon Hotel property and we appreciate you choosing to stay with us at Prestige Hotels and Resorts.Thank you,Michelle Brost

8/10 Good

Derek

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a 2 bedroom suite and dog friendly. Nice touch water dish dog bed and treats.
Stayed 4 nights in Nov 2023
Response from Assistant General Manager on Nov 22, 2023
Dear Derek,Thank you for leaving us this great review. We are glad to know that you and your family enjoyed our Executive two bedroom suite. I hope you were able to catch the full Grey Cup!Thank you for staying with us and we hope to see you again soon!Sincerely,Michelle Brost

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and spacious Too much hot water pressure in the shower - limiting the flow would be more sustainable
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 22, 2023
Dear Jeffrey,Thank you for leaving us this positive rating and great feedback. I will have our maintenance personnel investigate the water pressure in the guest room you stayed in - we are always looking for ways to improve our sustainability.We hope to see you again soon!Sincerely,Michelle Brost

8/10 Good

Shirley

Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 7, 2023
Dear Shirley,Thank you for this positive rating! We are glad to know you had an enjoyable stay with us.We hope to see you soon!Sincerely,Michelle Brost

8/10 Good

Bev

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 22, 2023
Dear Bev,Thank you for taking the time to leave us this positive rating. We hope to welcome you back again soon.Sincerely,Michelle Brost

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Just a good experience, will come again
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 3, 2023
Dear James,Thank you for taking the time to review your recent stay! We are glad to know you had a good experience with us and we hope to welcome you back again soon.Sincerely,Michelle Brost