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Reviews of Spirit Ridge, in The Unbound Collection by Hyatt

4 out of 5
Spirit Ridge, in The Unbound Collection by Hyatt
1200 Rancher Creek Rd, Osoyoos, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 657 out of 1002 reviews" "
Rating 8 - Good. 235 out of 1002 reviews" "
Rating 6 - Okay. 63 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

KRISTA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. I did not like the horse stable at the base of the property- it’s clear the horses are not cared for many had open sores, wounds and overcrowding. Was surprised the hotel was affiliated. Otherwise wonderful experience.
Stayed 3 nights in Apr 2024

8/10 Good

Allen

Stayed 2 nights in Feb 2024

6/10 Okay

Cassie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, we try to go every year for our anniversary. Has the feeling your far away, but really just an hour drive from home. It’s unfortunate that they have allowed hockey teams to stay there. The hotel is over run with kids everywhere, up until all hours of the night. We love this hotel, the staff are great and it’s super clean. Unfortunately this time around it was not relaxing and we had to call the front desk many times to deal with the kids. Some even tried to come in our suite while we were relaxing at 8 am on the morning! We traveled with our own kids, and the staff even complimented my kids on how well behaved they were. I would definitely go again but would make sure ahead of time there were no hockey teams staying there.
Stayed 3 nights in Apr 2024
Response from Mark Nichols, Director of Sales & Marketing on Apr 15, 2024
Cassie, Thank you for your feedback on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. The hockey teams that stay with us over 13 weeks from November - April are an important piece of our business. We do everything that we can to try and have them understand the important of appropriate behaviour when staying at the resort. We have extra staff on-hand including additional security. Sadly, not all kids (and adults) behave appropriately event with these additional measures. Please come back and try us out again. Never hesitate to reach out if I can be of service to you.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mark Nichols, Director of Sales & Marketing on Apr 15, 2024
Leonard, Thank you for your 5 out of 5 review about your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We will look forward to welcoming you back sometime soon.

6/10 Okay

Vanessa

Stayed 3 nights in Mar 2024
Response from Mark Nichols, Director of Sales & Marketing on Apr 10, 2024
Vanessa, Thank you for taking the time to complete a review about your recent experiences at Spirit Ridge, part of the Unbound Collection by Hyatt. We would be interested to learn more about the reason for your 3 out of 5 rating. Our goal is to always exceed the expectations of our guests and receive a 5 out of 5 rating. Please reach back out if you are willing to share more information about your stay.

6/10 Okay

Rikki

Traveled with family and small children, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Overall very beautiful & a lovely stay. The only complaint i would have is that our bathroom was dirty. The toilet was DISGUSTING! And the bathtub was not in the cleanest condition either. Check in staff was amazing! The views were amazing as well. Overall it was a great experience, just a yucky bathroom.
Stayed 1 night in Apr 2024
Response from Mark Nichols, Director of Sales & Marketing on Apr 8, 2024
We are very sorry to hear about your experience with the cleanliness of the bathroom in your Suite this weekend. Your comments have been brought forward to our management team so that they are aware of this situation. Had we known there was an issue, we would have resolved it immediately. We pride ourselves on providing a superior product to our guests. We apologize that we did not meet this expectation and hope you will return to give us another try.

10/10 Excellent

ALEX

Stayed 2 nights in Mar 2024

8/10 Good

Michael, Peachland

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mark Nichols, Director of Sales & Marketing on Apr 1, 2024
Thank you for your 4 out of 5 review on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We would be interested to learn where we fell short of receiving a 5 out of 5 rating. Any additional feedback you can provide will be greatly appreciated as our goal is to completely satisfy our guests 100% of the time.

6/10 Okay

Shivani

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mark Nichols, Director of Sales & Marketing on Apr 15, 2024
Shivani, We are sorry to see your 3 out of 5 review on your recent stay at Spirit Ridge, part of the Unbound Collection by Hyatt. We would be interested to learn where we did not meet your expectations. Please reach out to me if you are willing to share more feedback about your recent stay.

10/10 Excellent

himani

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, amazing food!
Stayed 2 nights in Feb 2024
Response from Mark Nichols, Director of Sales & Marketing on Feb 20, 2024
Thank you Himani for the 5 out of 5 review of your recent experience at Spirit Ridge. We will look forward to welcoming you back soon to experience our great service and food.

10/10 Excellent

Ryan, Okanagan Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark Nichols, Director of Sales & Marketing on Feb 20, 2024
Ryan, Thank you for our 5 out of 5 rating on your recent stay at Spirit Ridge. We will look forward to welcoming you back soon.

10/10 Excellent

Melody

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub and pool are a great perk
Stayed 1 night in Feb 2024
Response from Mark Nichols, Director of Sales & Marketing on Feb 12, 2024
Melody, Thank you for your 5 out of 5 review on your recent stay at Spirit Ridge. We are fortunate to be able to offer our family pool all year round. This is a unique offering of our resort and in Osoyoos. We will look forward to welcoming you back soon.

10/10 Excellent

danielle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark Nichols, Director of Sales & Marketing on Feb 7, 2024
Thank you for your 5 out of 5 review on Expedia. We look forward to welcoming you back to Spirit Ridge sometime soon.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark Nichols, Director of Sales & Marketing on Jan 8, 2024
Deirdre, We sure appreciate your 5 out of 5 review on expedia.com. Let's hope we have an opportunity to welcome you back to Spirit Ridge sometime soon.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mark Nichols, Director of Sales & Marketing on Jan 3, 2024
5 out of 5. Thank you for providing us with this score from your recent stay at Spirit Ridge. We look forward to welcoming you back soon.

10/10 Excellent

don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mark Nichols, Director of Sales & Marketing on Jan 3, 2024
5 out of 5. Thank you for providing us with this score from your recent stay at Spirit Ridge. We look forward to welcoming you back soon.

10/10 Excellent

Michael

Response from Mark Nichols, Director of Sales & Marketing on Feb 7, 2024
Thank you for your 5 out of 5 review on Expedia. We look forward to welcoming you back to Spirit Ridge sometime soon.

8/10 Good

Michele

Stayed 2 nights in Dec 2023
Response from Mark Nichols, Director of Sales & Marketing on Feb 7, 2024
Thank you for your 8 out of 10 review on Hotels.com. We look forward to welcoming you back to Spirit Ridge sometime soon.

10/10 Excellent

Sally

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Spirit Ridge resort whenever we pass through Osoyoos. The staff is always friendly and the facility is always clean and organized.
Stayed 1 night in Dec 2023
Response from Mark Nichols, Director of Sales & Marketing on Dec 22, 2023
Sally, Thank you for your 5 out of 5 rating. We appreciate your business and look forward to welcoming you back to Spirit Ridge the next time you pass through Osoyoos.

10/10 Excellent

Hailey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark Nichols, Director of Sales & Marketing on Jan 3, 2024
5 out of 5. Thank you for providing us with this score from your recent stay at Spirit Ridge. We look forward to welcoming you back soon.

8/10 Good

lynne

Stayed 2 nights in Nov 2023
Response from Mark Nichols, Director of Sales & Marketing on Feb 7, 2024
Thank you for your 4 out of 5 review on Expedia. We look forward to welcoming you back to Spirit Ridge sometime soon.

10/10 Excellent

Jinny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mark Nichols, Director of Sales & Marketing on Jan 3, 2024
5 out of 5. Thank you for providing us with this score from your recent stay at Spirit Ridge. We look forward to welcoming you back soon.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super soft, but other than that the stay was wonderful
Stayed 2 nights in Nov 2023
Response from Mark Nichols, Director of Sales & Marketing on Nov 20, 2023
Thanks for your 5 out of 5 rating on your recent stay at Spirit Ridge. We will look forward to welcoming you back soon.

10/10 Excellent

John Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
Beautiful location. Professional operation. Lots of wineries to visit nearby. Great beef ribs
Stayed 2 nights in Oct 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 25, 2023
Thank you for taking the time to submit a review and provide us with a 10 out of 10 score. We are thrilled to learn that you enjoyed your stay at Spirit Ridge, enjoyed Chef Murray's beef ribs and the many wineries that can be found in the South Okanagan. We will look forward to welcoming you back sometime soon.

6/10 Okay

carey, Kelowna

Stayed 2 nights in Oct 2023

10/10 Excellent

beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Moi

Traveled with family
Quiet and serene
Stayed 2 nights in Oct 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
We are pleased that you enjoyed your recent stay at Spirit Ridge, Unbound Collection by Hyatt. We will look forward to welcoming you back soon.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time here and will definitely return to enjoy all the wonderful things offered.
Stayed 1 night in Oct 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
Thank you for your kind comment. We will look forward to welcoming you back to Spirit Ridge, Unbound Collection by Hyatt sometime soon.

10/10 Excellent

Ora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Bradley

Traveled with family
Liked: Staff & service, amenities
This property is very appealing in its appearance and location. All the amenities,including the golf course on site add to its value.
Stayed 3 nights in Oct 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
We are pleased to learn that you enjoyed your recent stay at Spirit Ridge, Unbound Collection by Hyatt. We will look forward to welcoming you back sometime in the near future.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay as always, would return
Stayed 1 night in Oct 2023
Response from Mark Nichols, Director of Sales & Marketing on Nov 20, 2023
We are thrilled that you enjoyed your recent stay at Spirit Ridge. We will look forward to welcoming you back soon.

10/10 Excellent

Brian, Oakville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive property and amenities
Stayed 2 nights in Oct 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
Thank you for your kind comments about Spirit Ridge, Unbound Collection by Hyatt. We will look forward to welcoming you back to our resort sometime soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it all. So beautiful and quiet in the fall. We would love to go back.
Stayed 2 nights in Oct 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
Some great pictures. Thanks for posting. We will look forward to welcoming you back to Spirit Ridge, Unbound Collection by Hyatt sometime soon.

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

10/10 Excellent

Ora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023

8/10 Good

Nav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Petrus, Penticton

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. Rooms are great. All the staff provide fantastic service.
Stayed 2 nights in Sep 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
We appreciate your 10 out of 10 score on your recent stay at Spirit Ridge, Unbound Collection by Hyatt. Please come back and visit with us again soon.

8/10 Good

Howard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is excellent the chef does an amazing job but the hot tub needs new jets they barely work the units need laminate not carpet I felt the carpet was dirty but all in all it is a lovely place to stay just a few minor quirks for me the carpet being dirty for me is the big one the jets really didn’t bother me as much
Stayed 2 nights in Sep 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
Chef Murray is one of our greatest assets. Thank you for your kind comments on your dining experiences in The Bear, The Fish, The Root & The Berry. Your additional comments have been shared and are appreciated. We will look forward to the opportunity to welcome you back to Spirit Ridge, Unbound Collection by Hyatt sometime soon.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful resort, with impeccable rooms. The only complaints I would have are minor eg. the gyms need upgrading and some of the rooms in the Desert complex are unacceptably noising if event is going on or being prepared for on 4th floor. The pools are great, and views amazing.
Stayed 6 nights in Sep 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
Thank you for your kind comments about your recent stay at Spirit Ridge, Unbound Collection by Hyatt. We are always focused on exceeding the expectations of our guests. Your comments have been heard and will be addressed. We will look forward to welcoming you back sometime soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took a couple of calls to get a running toilet fixed.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

David & Carole

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very quiet large room, becoming quite dated
Stayed 5 nights in Sep 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
Thank you for your comment. We have renovated some of our suites and will continue to renovate more in 2024. It is important to us to always provide the best, largest and quality suite accommodations available in the south Okanagan to our guests. We will look forward to welcoming you back to Spirit Ridge, Unbound Collection by Hyatt and introducing you to our newly renovated accommodations.

10/10 Excellent

Gord

Stayed 1 night in Sep 2023

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This luxury hotel makes you feel like royalty. The facilities are first class as are the rooms. I highly recommend it.
Stayed 2 nights in Sep 2023
Response from Mark Nichols, Director of Sales & Marketing on Oct 20, 2023
It is certainly our goal to treat every guest like "royalty". We will look forward to welcoming you back to Spirit Ridge, Unbound Collection by Hyatt sometime soon.

10/10 Excellent

john

Stayed 3 nights in Sep 2023