Exterior

Reviews of Summerland Waterfront Resort & Spa

3.5 out of 5
Summerland Waterfront Resort & Spa
13011 Lakeshore Drive S, Summerland, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 632 out of 981 reviews" "
Rating 8 - Good. 276 out of 981 reviews" "
Rating 6 - Okay. 54 out of 981 reviews" "
Rating 4 - Poor. 11 out of 981 reviews" "
Rating 2 - Terrible. 8 out of 981 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Niki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Summerland Resort has always exceeded our expectations. Every single time we stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Trever

Traveled with family
Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Holly, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay in summerland! Great rooms, clean and beautiful resort. Friendly staff! We have stayed many times and will be back. The poolside rooms are amazing!
Stayed 1 night in Feb 2024

10/10 Excellent

Gillian A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Claire

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place. Would recommend!
Stayed 2 nights in Feb 2024

10/10 Excellent

Norma

Great
Stayed 1 night in Feb 2024

10/10 Excellent

Holly, Calgary

Stayed 1 night in Jan 2024

10/10 Excellent

Michiyo Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and definitely would come back. The staff at the front desk were great as well as the ladies working in the Cafe.
Stayed 5 nights in Dec 2023

10/10 Excellent

Grant

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

melinda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The one hot tubs jets were not as nice as the other hot tub but it is a hidden gem!! Amazing getaway!!
Stayed 1 night in Nov 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed there before and always had a great room and the staff are great
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Nice Fall stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Room was comfortable, but you had to request room service. On the day we did they made the bed but there was did not change to clean linen. The water pressure was non existent in the shower, pretty much a dribble. Hotel was a bit out of town and not really walkable. Boat rentals etc were closed for the season which was not advertised in advance. Overall the hotel was fine, the kitchen was basic but functional.
Stayed 3 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Tracey

Stayed 4 nights in Sep 2023

8/10 Good

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and well appointed room.
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Summerland is beautiful but a very sleepy town. Our first day there the water was shut off and the hotel did nothing to compensate us for the inconvenience. We experienced several inconvenient closures despite it being high season. Over the course of our stay, the Bistro was closed one day because owner didn’t feel well, Spa was closed due to rock slide, fish hatchery had very limited hours for no good reason, Boat rental not available the day we were planning to go (just bad luck I suppose), and the early morning phone call to tell us we were without water was completely annoying and unnecessary. The hotel staff was indignant to our concerns so that was disappointing. Despite all those things we still made our own fun but we probably won’t stay there again. It’s a very quiet town with only one restaurant. Pros: EV charger and food was good at the only restaurant on property.
Stayed 5 nights in Aug 2023

4/10 Poor

Ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness
They shut the water off and staff did not help with detour because of land slide 1 km away.
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Camille

Stayed 2 nights in Aug 2023

8/10 Good

Jacqueline

Stayed 2 nights in Aug 2023

10/10 Excellent

Sheila

Stayed 3 nights in Jun 2023

8/10 Good

Douglas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property filled our needs as a vacation hotel.
Stayed 3 nights in Aug 2023

10/10 Excellent

Beatrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Okanagan Gem in Summerland
Wonderful stay with my German Family loved everything in this Resort. Absolutely relaxing place!
Stayed 5 nights in Jul 2023

10/10 Excellent

Andrea

Stayed 2 nights in Jul 2023

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, well appointed rooms and amenities.
Stayed 2 nights in Jul 2023

10/10 Excellent

Janelle

Traveled with partner
Very friendly and helpful staff. Clean environment, everything you need is in the room.
Stayed 3 nights in Jul 2023

10/10 Excellent

Shalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with amazing room!
Stayed 2 nights in Jul 2023

8/10 Good

Mark

Stayed 2 nights in Jul 2023

10/10 Excellent

Carly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Resort was great for our large group. The pool and hottub we're very nice and clean. Restaurant was awesome and great service. We loved the Bistro and the owner was amazing!!
Stayed 3 nights in Jun 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Loved everything.
Stayed 2 nights in Jun 2023

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Faris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay at the Summerland Resort! We’ll be back soon😁
Stayed 2 nights in Jun 2023

10/10 Excellent

SABINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Harolda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class
This is one of the finest resorts we have stayed at since 2006 by far. We are returning next year for an extended stay.
Stayed 2 nights in May 2023

8/10 Good

Qi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2023

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness
The front desk experience was excellent, the location of our room has a great view of the lake as advertised, the restaurant was conveniently located next door.
Stayed 1 night in May 2023

8/10 Good

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Nice hotel. Check-in time too late (5pm). Check-out time too early (10am).
Stayed 1 night in May 2023

10/10 Excellent

Krista

Liked: Staff & service
Stayed 3 nights in May 2023

10/10 Excellent

Craig

Stayed 1 night in May 2023

8/10 Good

Augest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say, place was fantastic.
Stayed 1 night in Apr 2023

10/10 Excellent

Dexter

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great location, staff and amenities. Will be staying here again!
Stayed 1 night in Apr 2023

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting!
Stayed 1 night in Apr 2023

6/10 Okay

Ashley

Stayed 3 nights in Apr 2023