Old Hotel with an attempt at facelift
Posted Dec 13, 2016
This is the old Comfort Inn in Westbank! If I would have known I would never have booked here. Hotel smells largely of smoke, whether people were smoking or this was a smoking hotel at some point. The front desk lady was nice enough. When we got in the room it was FREEZING, no heat on. My son and I kept our jackets on a long while before it warmed up a tad. There is no thermostat, just on or off.
The pool was cool and the hot tub warmish...no working controls for jets. The beds were alright, the covers for summer (very light). They had their parking lot cleared (shoveled) at 11:30 PM, funny after signing an agreement no excess noise after 10:00 pm upon check in. In the morning, although it said "continental breakfast" not sure if there was one, the room in the lobby had a microwave and coffee, no sign stating breakfast was elsewhere.
This hotel might be okay of there is no other option available. I would DEFINELY pay the extra to stay in Kelowna!
Comment from Hotel Management
Dec 18, 2016 by Karan, Hotel Management
We're sorry to hear you had such a negative stay. We really appreciate you bringing these issues to our attention and please rest assured they will be taken care of.
We are a newly remodeled hotel however we do have some older hotel quirks - like no elevator. We are undergoing additional renovations this winter to make this hotel top notch.
We are a smoke-free facility and if you do come across the smell of cigarettes during a future stay, please notify the front desk IMMEDIATELY so the perpetrators can be dealt with appropriately. We have designated smoke area outside and that is the only place one is allowed to smoke. Smoking inside the building is expressly forbidden and will result in immediate expulsion from the premises.
We do have a firm 10:00pm quiet time rule and if a guest experiences a noisy neighbour after that time, the neighbour will be issued a warning and any complaints afterwards may result in expulsion from the hotel without refund. We take our guests' sleep seriously.
We do apologize for having the parking lot cleared at a later hour however due to a major snowfall in the Okanagan the parking lot had several inches of snow and for guest safety, it needed to be cleared. We did try to have it cleared much earlier in the day but due to high demand, the snowplow was behind schedule and did not arrive until 10:30pm.
We sincerely hope you will consider staying here again in the future so we can leave you with a good impression.