My girlfriend and I booked a room here, ahead of time we called to make sure the hot tub was open (we only wanted to stay somewhere to use a hot tub).
They told us that it was open, but upon checking in to our room, and making our way to the pool area, the hot tub was closed for maintenance.
Very disappointing seeing as though I verified it was open before arriving.
The room was gross, stains all over the carpet, hairs on our bed, the tv remote was covered in a greasy substance, the sink drain had disgusting hairs clogging it, the fridge leaked on the inside spoiling our food, the shower curtain rod was about to fall off.
The room had no lock on the inside of the door, which made the environment feel very unsafe.
Overall, the room looked absolutely nothing like the photos showed online. The pictures online represent a newly renovated room, and bathroom with a large sink.
Our room had old sinks, old counters, old showers.
We also had a lady in the morning banging on doors in the hallway for 10 minutes , she tried using her key card to get into our room multiple times.
Very disappointing stay. I feel as though we were extremely misled with what we thought the room would look, and be like.
We’ll never be staying here again.
0 stars.