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Reviews of Okayama Koraku Hotel

3.5 out of 5
Okayama Koraku Hotel
5-1 Heiwacho, Kita-ku, Okayama, Okayama-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 563 out of 1000 reviews" "
Rating 8 - Good. 360 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 1 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Fair
Stayed 1 night in Apr 2024

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and great location
Stayed 5 nights in Mar 2024

8/10 Good

Mark, Yokosuka

Traveled with partner
Liked: Property conditions & facilities
Nice hotel just 10 minutes walk from station.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sonia

Liked: Cleanliness, staff & service, room comfort
Hotel room furnishings are a bit dated, but well kept-up and comfortable. Hotel was super conveniently located. The breakfast was very good, with more vegetarian options than usual for buffet breakfasts in Japan.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

eisuke

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Sherwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A decent basic hotel which is within walking distance to the train station and major malls like Takashimaya and Aeon Mall. As it is located along the food streets, it can get noisy at night.
Stayed 2 nights in Dec 2023

10/10 Excellent

SHIHCHIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to JR station and restaurants
Stayed 1 night in Nov 2023

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Avoid "park view" for noise purposes
Nice enough hotel, staff were excellent throughout, clean and comfortable. The only issue was the sound of the crossing beeping constantly. Very irritating.
Stayed 2 nights in Nov 2023

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Chihomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Clean and comfortable. Good value for money. Recommended.
Stayed 2 nights in Oct 2023

10/10 Excellent

ICHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Nattanon

Liked: Cleanliness, staff & service, property conditions & facilities
Well, Everything in this hotel is perfect. The hotel seem to come with concept of earthenware museum since there’s display shown in every floor and lobby which is very unique. Also nearby the canal but I forgot the name of canal which is also beautiful and nice to walk in evening and night. Only one thing I feel don’t like is the facility in each floor are not equal, for example, if you need to warm up your food you need to go to the floor that has microwave. But it’s not that much trouble since the hotel also have to make some space for staff as well. And for breakfast, I can’t review this one since I didn’t have it extra during my stay. Overall, it’s a good hotel. Totally recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Grant Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was was a great size and they even squeezed in a couch. Only three blocks for the station and a great choice.
Stayed 1 night in Sep 2023

4/10 Poor

Matthew

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Kanako

Stayed 2 nights in Jul 2023

10/10 Excellent

Yvonne

Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Misako

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's very walkable to the worship park and the castle.
Stayed 1 night in Jun 2023

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Miwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it
O’k
Stayed 2 nights in May 2023

10/10 Excellent

Sze Boon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel just a short walk from Okayama station
Stayed 5 nights in Apr 2023

8/10 Good

Valere

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The Koraku hotel has a good location in walking distance from the station. The rooms and service are ok. Breakfast does not meet the needs of western guests. A room safe is really something you expect in this type of hotel, but it is not there.
Stayed 2 nights in Apr 2023

10/10 Excellent

Komako

Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Arrogance and negligence in customer service
Upon checked in on 20/03, we paid for the five nights room reservation in full as requested. The first impression of our 22 sq m room on 12th floor was good though it had no view facing a tall building across the road. Old furniture looked properly maintained but with a small bathroom. Soon we were shocked to find an inconspicuous notice in the hotel menu folder--there would be no A/C for the following days of our stay for scheduled maintenance. Our booking was made 4 months ago. Why no one informed us in advance, nor the receptionist Mr武內 who took our payment mentioned that on arrival! The front desk noted that the local weather forecast for our stay was cold (<10'C) and rainy, thus opening the window was not an option. besides, the city traffic would be too noisy for me to sleep. Who can accept a gloomy room with no ventilation while on holiday? After much negotiation, they offered another hotel nearby of same cost to move us there the next day. But why wasting another day on check-in & out to cut short our itinerary? Not to mention the inconvenient packing and unpacking in 2 hotels within 24 hours. The management agreed to our request for immediate transfer. A reservation clerk Miss (Harita?) accompanied us to check in at Daiwa Roynet Okayama Ekimae. She scurried along well ahead of us among traffic lights on the busy main road until I asked her to slow down as we were seniors hauling heavy luggage. Also she did not check if the new room was of equivalent quality.
Stayed 4 nights in Mar 2023

10/10 Excellent

Gina

Stayed 2 nights in Mar 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quiet deluxe room on upper floor. Room temperature was set to 22C and was impossible to change so opened a window. There was no street noise so no problems.
Stayed 3 nights in Nov 2022

8/10 Good

Yasuyo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was excellent and overall good hotel. Only disappointment was cleaning, we thought cups and glasses should be cleaned as daily service..

8/10 Good

Imaroh

Stayed 2 nights in Oct 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time and both times were very nice. Consistently friendly and courteous service together with well-designed rooms and a welcoming lobby area. A little bit of a walk but straightforward from the station. Have courtesy bikes which are new and have gears which we enjoyed. Would recommend this property without hesitation.
Stayed 1 night in Jul 2022

4/10 Poor

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel itself is fine, but be aware that the temperature of the rooms is centrally controlled and, depending on the time of year, you can only use either heating or air conditioning. I stayed on a hot day in April and the air conditioning was turned off for the entire building, meaning my room was 26 degrees all night (couldn't sleep at all). The staff was kind, but unable to help in any way. They brought a noisy, old fan up to my room at 1am, but it made no difference. They said, "Open the window", which is fine, but then you have all the street noise coming in, and that only brought the temperature down to 25 anyway. I've stayed in 100s of hotels and this is the first I've ever experienced where you literally cannot control the temperature of your room. I see this as false advertising really...why describe your rooms as having air conditioning if they actually don't? A very strange and annoying set up indeed. Otherwise, the room was fine, and breakfast was good. However, if they want to turn off the air conditioner for 6 months of the year just to save money, then 1) they should clearly state this at the outset, and 2) they should be charging a lot less for their rooms than they do. Cannot recommend.
Stayed 1 night in Apr 2022
Response from Nasa on Apr 14, 2022
Thank you for posting your review on Expedia following your recent stay. We apologize for the inconvenience you felt regarding to the HVAC air conditioning system. We are now seeing the possible solution, and we really hope to provide better environment and accommodation on the turn of the season. We are very sorry for not having been able to helped any further that night and we could not provide you a good sleep. Thank you for your valuable comments. Your review will be shared by all the staff and we make efforts to solve this problem in the near future. Best regards,

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very clean and comfortable room, and staff members are very nice
Stayed 1 night in Jul 2021

10/10 Excellent

Jean-Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient hotel
Nice hotel, conveniently situated. I booked a superior room with a Park view. It was quite pleasant, with a comfortable bed, even if the decoration is average (like many hotels in Japan). The breakfast was very good, nice buffet (rare these days with the Covid situation), and very good croissants. Only one negative point, as a "Silver Member" I was supposed to receive a free drink but I didn't. Next time I will go to Okayama, I will definitively select this hotel again.
Stayed 2 nights in Jul 2021
Response from Okayama Koraku Hotel on Jul 14, 2021
Thank you for your stay with us. We are pleased to receive a generous and wonderful review. Also we feel happy to know you enjoyed our breakfast. (Regarding one-drink benefits of Silver membership, we will send you another direct message later.) We hope to seeing you again soon. Thank you very much.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay. Wifi and parking were a little prone to problems but overall the experience was extremely comfortable.
Stayed 2 nights in Aug 2020

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020

10/10 Excellent

Ian, Devon, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near tram stop and JR Okayama, lovely staff, yummy breakfasts and spacious well-equipped twin rooms.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to our own carelessness when booking, we ended up booking our stay in the smokers floor. As we were not smokers, we asked reception if we could change. They gladly arranged the room and took our bags to the new room. Although we had to stay on the smoking floor on our first night, we were grateful that we did not have to pay for the room change, on our following nights.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In CBD walkable distance to shopping malls and sight spots. Very convenient. Hotel view is quite good. Good stay
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favourite hotel
This is my new favourite hotel. Everything about it is great, from the huge range of amenities to be used or borrowed, to the amount of local information they have on hand, to the huge laundry room so I never had to waste time waiting for a machine. I stayed 4 nights in Okayama, the longest of any city on this trip, and I'm glad it was at this hotel. A short walk from Okayama station (Google says 15 minutes but it's more like 10) with a ton of restaurants and convenience stores nearby, including in-house restaurant and a convenience store attached to the lobby. They also have a business center where you can freely use the computers if you feel so inclined. Would happily stay here again.
Stayed 4 nights in Jan 2020

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was great. The location was central to the station and castle. The hotel amenities are great. We enjoyed coffee in our room served in locally made Bizen pottery. We also enjoyed the aromatherapy pod available by request from the front desk along with many other items. The size of the triple room was large for Asian standards.
Stayed 1 night in Jan 2020

10/10 Excellent

Yukie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, close to main station, shops and tourist sights. I was allocated high floor and quiet room as requested. Room was comfortable and had everything I needed. Thank you for making my stay pleasant.
Stayed 2 nights in Dec 2019