Ratings based on 184 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Charles

Posted Feb 15, 2017 on Hotels
Comment from Hotel Management
Mar 15, 2017 by StaceyGM, Hotel Management
Thank you for staying with us! We enjoyed having you. Please comeback and visit us again!
3 out of 5
by Kenneth

Stay far away from the exercise room!

Posted Feb 6, 2017 on Hotels
Everything about my stay was as expected (fine) although I didn't realize that I was placed right next to the exercise room that was open 24 hrs a day. Not good! You still hear & feel the people running on the treadmills. Was surprised how many people use that room at 11:00 pm. I didn't want to try to move after having my stuff moved in...but if I stay there again I will request a room further away from it...that's all.
Comment from Hotel Management
Mar 15, 2017 by StaceyGM, Hotel Management
We are so sorry to hear about your noise problem. We would love to have you back. Please give us another chance to make it up to you.
4 out of 5
by michael

Convenient and comfortable

Posted Jan 23, 2017 on Hotels
Very nice hotel, well kept minus the shower/bath wasn't cleaned and had a little mold and hair in the tub, toilet paper was almost empty with no refills but nothing major. Nice stay. The beds were very clean and very comfortable, I wish my mattress at home was that comfortable :)
Comment from Hotel Management
Mar 15, 2017 by StaceyGM, Hotel Management
Thank you for your kind words. We are sorry about the tub. We recently got new tubs. Please comeback and visit us again!
3 out of 5
by Clarence S.

Clean but disappointing breakfast

Posted Dec 26, 2016 on Hotels
Room was fine. With few people staying that evening, I was surprised the room directly above our ground floor room was assigned to a group of jumping kids and family....
Comment from Hotel Management
Mar 15, 2017 by StaceyGM, Hotel Management
Thank you for staying with us. We are sorry the breakfast was not up to standard for you. We recently rolled out a new breakfast. Please comeback and give us another chance. We enjoyed having you.
2 out of 5
by Jason

I would not stay here again.

Posted Dec 26, 2016 on Hotels
Room was not cleaned thoroughly. Tub and toilet were a mess. All drawers were fully open and TV was still on when we checked in at 8:00pm.
Comment from Hotel Management
Mar 15, 2017 by StaceyGM, Hotel Management
We are so sorry the room was not up to standard. We recently hired new housekeepers so we are fully staffed. Please comeback and give us another shot. We would love to have you.
2 out of 5
by A verified traveler

Posted Dec 10, 2016 on Orbitz
Bathrooms are old and need to be updated, shower was rusted and dirty, wouldn't stay here again. I suggest that you guys remodel and keep bathrooms clean
Comment from Hotel Management
Dec 21, 2016 by Brandon AGM, Hotel Management
Thank you so much for your input! We are currently going through a renovation. Its unfortunate that this one experience has closed you off to our beautiful property. If you ever feel like opening back up, then give us a shout. We would love to show you our new bathrooms!
1 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
they said that they had a Jacuzzi and they did not have one that worked i will not ever stay there again
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
We are so sorry that this inconvenience completely shadowed the rest of your vision of our beautiful property. Please comeback and stay with us again once our hot tub is fixed. Have a great day!
1 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
The maid did not clean my room.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
We are so sorry for the inconvenience you experienced. We have talked to the housekeeping department and corrected the issue. Please comeback and visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

One thing would have made it perfect.

Posted Nov 6, 2016
I traveled this weekend with 7 teenagers and 4 other adults. We booked three rooms with one being for 5 adult sized males. In the Expedia request box I asked for some roll away beds. The hotel staff saw this (I was told by the desk clerk) and didn't call to warn me ahead of time. They were kind enough to provide bedding incase any wanted to sleep on the floor. And we did that. It was not that bad and nobody complained but a heads up would have been nice. They would have made more money cause I would have booked another room.
Comment from Hotel Management
Dec 21, 2016 by Brandon AGM, Hotel Management
We are so sorry for the inconvenience. We have shared your concern with the appropriate departments, and will correct the issues. Please comeback and visit us again. We enjoyed having you.
5 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for staying with us!