Don't ever stay at this hotel!
Posted Dec 20, 2016
Rooms and facilities are OK, but staff is completely incompetent. The front desk clerk gave another guest a key coded for my room - this is completely unacceptable in the hotel business. The other guest walked into my room, bewildered - I should have had the door bolted. But if I had been out, there would have been someone else in my room who could potentially have taken everything I had in the room. I demanded an explanation from the clueless clerk, and all he could say was "something must have gone wrong". Really??!! I brought this to the attention to corporate HQ, and have received NO RESPONSE. The rooms are grossly overpriced to begin with, but to receive such horrible service - I will never stay at a Staybridge ever again, but in particular I recommend other stay away from the horrifically run Okemos location.