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Seven eleven next to hotel was great .noise from street @ night woke me up.
During my check in , staff lady behind the counter was rude. Instead of greating the guess . She demand with her rude tone of her voice asking me if I paid or not .
Young man was kind and directed me to checkin machine.
Christine
Stayed 8 nights in Feb 2024
Response from Front staff Komatsu on Mar 2, 2024
Thank you very much for using APA Hotel Naha Matsuyama. We apologize for any inconvenience caused by the inconvenience caused by our staff. We will continue to aim to be a hotel that you can use with peace of mind and comfort. Please use our hotel again when you come to Naha. We look forward to your visit.
Comfy and convenient stay, basically all you need. Bath was also nice.
Verified traveler
Stayed 3 nights in Sep 2021
Response from Receptionist/Saito on Sep 28, 2021
Thank you for using Apa Hotel Naha. We are glad that all the staff are satisfied with our customers. We will continue to devote ourselves to providing good service.
Thank you for posting while you are busy.
We look forward to seeing you again.
Clean room located in Matsuyama. Right next to Okinawa best nigh club Epica. It’s walking distance to Kokusai dori street as well. The room was clean check in and check out was easy
Had a great time! Enjoyed my stay and enjoyed the WiFi that was included! Got to play my ps4 with no problem at all.
Joseph
Stayed 1 night in Feb 2020
6/10 Okay
Verified traveler
Feb 16, 2020
Liked: Staff & service, amenities
The elevator smelled cigarette although my room was non smoking
Verified traveler
Stayed 1 night in Feb 2020
Response from APA Hotel on Feb 27, 2020
Thank you for staying with us here APA Hotel and your review.
We are sorry that we let you down and did not meet your expectataions.
We will try to improve the level of service to satisfy our customers.
We sertainly hope we will have the opportunity to serve you again.
Staffs are very friendly. Limited English. Car park is just next to the entrance.
Semi-double room was really small. Bed was sticked to the wall n a corner was with a desk top on top of the head. Really cudnt move much in the room. Better pay a little more for a standard.
Breakfast was nice n fresh. I like it.
It’s was clean and the staff was helpful , I enjoyed my stay here. This is highly recommendable place to stay
Verified traveler
Stayed 1 night in Sep 2019
8/10 Good
Abhishek
Aug 26, 2019
Liked: Cleanliness
Abhishek
Stayed 1 night in Aug 2019
8/10 Good
Verified traveler
Traveled with group
Aug 26, 2019
Liked: Staff & service, amenities
Disliked: Cleanliness
Staffs are good especially T. Sakamoto who assisted us on changing room because our first room was really bad. The moment we entered the room my friend was amazed how cozy the room is and she checked the bed, she saw hair strands which we haven’t use. Good thing T. Sakamoto speaks English, and handled our concern during our check in.
Over all, our stay at APA HOTEL NAHA was good.
Verified traveler
Stayed 2 nights in Aug 2019
6/10 Okay
Laura
Aug 6, 2019
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not for me......
I stayed at this hotel for business. It served the purpose for a place to sleep but that was about it. The bed was hard so if you are a fan of a reasonably soft bed, forget it. The room was incredibly small. This may be normal by Japanese standards but this was wayyyyy too small. I got a single room thinking that it would be fine for one person. There was not even a place to put a suitcase so it had to stay on the foot of my bed. If you had opened and laid out the suitcase (even on the floor), there would have been no where to walk...unless you blocked the door. Even then, it would consume the entire walk space. No closet or drawers so don't plan to empty your suitcase. The room was small enough that I sat on the bed and used the laptop as it sat on the desk in the room. The room was not clean in my opinion. There was a questionable sticky residue on the carpet. The bathroom reminded me of a motorhome bathroom. It was small with a large step into the bathroom and another large step over the side of the tub. The shower curtain was moldy. There was only one channel with English and the majority of the time had Japanese voice over. Room does not have Wifi but a cat 5 cable was provided to hardwire into the internet. At least there is Netflix. Restaurant downstairs was fine. Breakfast and dinner only. Be sure to arrive with Yen, then cannot exchange money for you.
Too much smell of smoking, even though l’d forgotten to select “non-smoking” room.
Verified traveler
Stayed 1 night in May 2019
Response from APA HOTEL on Jul 2, 2019
Thank you for staying with us here APA HOTEL and your review.
We are sorry that we let you down and did not meet your expectations.
We will try to improve the level of service to satisfy out customers.
We certainly hope we will have the opportunity to serve you again.
Kinjo Receptionist
The staff was nice, however the room was very damaged and the bed was a box spring, not a mattress. I asked for this to be replaced with a real mattress, but due to the language barrier, it never happened. Also, we had to constantly ask for our coffee to be replaced.