Property entrance

Reviews of Hotel Sun Queen

3 out of 5
Hotel Sun Queen
2-4-2-1 Asato, Naha, Okinawa-ken

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 145 reviews" "
Rating 8 - Good. 63 out of 145 reviews" "
Rating 6 - Okay. 40 out of 145 reviews" "
Rating 4 - Poor. 6 out of 145 reviews" "
Rating 2 - Terrible. 1 out of 145 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Babs, Calgary Canada

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Such a disappointment for the price. Check-in was pleasant, lobby was ok but once you reached your floor (ours was 6th floor) the dirty hallway carpets were an indicator of what room was like. So disappointed with a deathly tired room. Furniture was old, bed was uncomfortable, hadnt been painted in who knows how long, window was obscure glass that you couldn't see through. Bathroom was in need of upgrade, faucet leaked, shower curtain barely covered the tub. Towels were thin. Didnt sleep a wink with sounds all night long coming from pipes or something in the walls. On the positive side, room was spacious for Japan standards. Location was excellent with close access to the monorail and right on Kokusai-dori shopping street. Staff friendly and helpful, even arranged for an early taxi pick up to the airport. In our opinion, very overpriced, not good value for money. Sorry, Sun Queen, it needed to be said. Time to upgrade if you want to charge this much :-(
Stayed 1 night in Feb 2020
Response from Hotel SunQueen on Apr 3, 2020
Thank you so much for staying our hotel, also thankful to the review and feedback . At first,we are extremly sorry about the journey of stayed our hotel and we are trying to give that the best service ever .we will do our best and will hope you see you soon as a next trip.

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little but Great
Loved this place! Great hospitality with a little welcome gift upon arrival. Loved the Japanese style PJ's and slippers as well as the toiletries provided. Great hot water that was consistent and wi-fi super fast. Great location for checking out International Street.
Stayed 1 night in Feb 2019

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
The hotel was quite easy to locate. However there is limited car parking space and we had to park at a public carpark some distance away. The room is comfortable and clean though not roomy. The air conditioning leaked water onto our luggage over the night but the staff was apologetic and remedied the problem the next day.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Great staffs..
The room is quite small. But their service is excellent.
Stayed 3 nights in Aug 2018
Response from H.TERUYA on Aug 24, 2018
Thank you for your staying our hotel. Our room have average size in Naha city hotel. However,Room might cramped if you stay over 3 people. We would like to express our deep gratitude to your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars hotel for the price that I paid
We spent three nights. Reasonable price, great customer service, good breakfast, clean room, quiet lobby. Convenient location for shopping and dining. Definitely stay again.
Stayed 3 nights in Jan 2018
Response from ホテル サン・クイ-ン コン on Jan 23, 2018
Thank you very much for your good evaluation. I look forward to seeing you again in Okinawa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Here for work at Kadena...not close but not real far away either.
Stayed 7 nights in Oct 2017

6/10 Okay

CeCe, KY

Liked: Cleanliness, staff & service
Nice hotel close to shops and 7 min walk to Starbu
Everyone was friendly and helpful. Nice Japanese breakfast. Small room but that is a typical Japanese style room.

6/10 Okay

Anna

Liked: Staff & service
Good location & multi lingual staff only
This location is good and convenient. Just the add on bed is worst. We added an additional bed for three people, the mattress was very soft, not clean and got bugs making me feel itchy. The bed frame always got sound when sleeping, very annoyed.
Response from GIM on Apr 1, 2017
Thank you for staying in our hotel. And sorry for a inconveient additaional bed. But we got clean additional beds all the times. Then, we never heard about bugs on the bed from our guests. I`m sorry to hear that. Anyway, We will read your feedback and keep it in mind for ujture improvements. Thank you.

6/10 Okay

Lauren, Central Coast NSW Australia

Liked: Staff & service, room comfort
Great location in Naha tourist district
Great spot close to Kokusai Dori (International Boulevard) tourist district and tram not far for access and travel to other areas such as the Castle or airport. Helpful friendly staff. Would recommend.

10/10 Excellent

chris, seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
near to makisi station (5 minutes)
kind staff, very close to makisi station, clean room, fully amenity, quite room, yummy breakfast

8/10 Good

Didrik, Tokyo/Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Content stay
We stayed for one night in August 2015. Booked the same night as we checked in, about 45 min before we arrived at the hotel. After arrival the staff quickly accommodated us in a clean room with a nice big double bed. The room had only one small frosted window that led to an alley, otherwise the room was nice, spacious and had a comfortably sized bathroom fully equipped with electric toilet, bathtub and toiletries. The breakfast buffé had several different dishes, bread, coffé and yogurt and was good tasting. Although somewhat pricey, we were content with our stay at the hotel.

10/10 Excellent

Laurent Mathey, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! Maybe the twin-bed room is a bit small, (for luggage) but otherwise it's perfect!

8/10 Good

Ute, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value and pleasent
a little difficult to find as sign is very small, however once inside room was very clean and tidy, service at front desk was quick and polite. reasonable level of english spoken. Breakfast was japanese style and tasty. Quiet at night , even on the main street. I would stay here again.

8/10 Good

SSU HUI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
舊飯店,但是服務親切,而且位置好
Stayed 1 night in Jan 2020

10/10 Excellent

YA-HUI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安靜乾淨的飯店
房內有漂亮的木質地板,有2種枕頭,一種還是乳膠枕,很舒服。
Stayed 1 night in Jan 2020

8/10 Good

Yik Lai Barry

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
是一間老飯店,不過非常乾淨,地理位置很好. 對面有松本清. 走出大門就是國際通.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

SHENG-PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店位置極好,交通逛街皆方便,價格划算房間舒服乾淨,可打開2個大行李箱,唯停車場位置較少需早點佔位,整體CP值很高。
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員好有禮貌, 我們早上已訂房, 職員即時走到早餐處 禮貌地及面帶笑容告知我們 訂房成功, 如相同房間。
Stayed 1 night in Mar 2019

10/10 Excellent

YaYun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離國際通及牧志站超近,交通方便,服務親切。
Stayed 3 nights in Mar 2019

8/10 Good

かずママ, 福岡県

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
国際通りから近く観光には すごく便利 宿泊者へ駐車場の無料提供があれば もっと最高
Stayed 1 night in Feb 2019

10/10 Excellent

Junyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

To Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Teijo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Nice location. Clean and very ok nearby everything.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。
部屋は、綺麗で快適でした。値段の割には、部屋が広かったです。
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方はいつも笑顔で、こちらからの質問に、即答できない場合は調べて回答してくれ、感じが良かった。 レンタカー、買い物にも便利だった。
Stayed 3 nights in Aug 2018
Response from 照屋 on Sep 14, 2018
この度はホテルサンクイーンをご予約頂きまして誠にありがとうございます。 充実した沖縄旅行のお手伝いができましたようで私共も嬉しく思います。 またお越しの機会がございましたら宿泊時のご要望やご旅程の相談などお気軽にご連絡下さい。 貴重なご意見ご投稿頂き誠にありがとうぎざいました。

10/10 Excellent

Seo-yeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 갑 최고 생각보다 멀끔 번쩍함
사진과는 다르게 방이 굉장히 깨끗하고 좋았음. 애들끼리 걱정했었는데ㅠㅠ 화장실도 깨끗하고 물도 잘 나옴ㅠ.ㅠ 물론 프론트도 깨끗해서 처음 보고는 우리가 예약한 그곳이 맞나 싶었음 3명이어서 더블침대에 간이침대 추가했는데 그냥 침대 3개인 수준이어서 감동 먹음... 유이레일이랑 엄청 가까워서 좋았고 국제거리도 지도로 보면 꽤 먼 거 같은데 못 걸어 갈 정도는 아니었음.. 근데 류보백화점까지 가려면 좀 힘들긴 함 그냥 밥 먹고 구경가기에는 괜찮은 거리. 돈키호테랑도 가까움. 가성비 갑이고 다음에 오키나와 가면 또 들를 예정임ㅠㅅㅠ 모든 직원이 그런 건 아니지만 한국어 응대 가능한 직원 있었어서 너무 든든하고 안도했음... 다음에 갔을 때도 그분 있었으면 아 근데 창문이 다 안 열리는 단점이,, 어차피 에어컨 빵빵하니까 별로 단점은 안되지만.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

LIN, Taipei

Liked: Cleanliness
在國際通靠牧志站,交通還算方便,房間比較小、舊,但還算乾淨
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
コスパ良しなホテル
シンプルなリゾートホテルという感じ。国際通りの賑やかさからちょうどいい距離にあって、ビジネスでもバケーションでも使いやすいホテルです。唯一の難点はエレベーターが1台しかない事。朝はなかなか乗れませんでした。
Stayed 1 night in Jul 2018
Response from フロント:照屋 on Aug 26, 2018
この度はホテルサンクイーンをご利用頂きまして誠にありがとうございます。エレベーターご利用に際しましてご不便をお掛けし申し訳ございません。団体の出発時間をお知らせし混雑時間帯を告知するなどして少しでも便利にご利用頂けますよう改善致します。 貴重なご意見の投稿ありがとうございました。

2/10 Terrible

kyoko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
車前に出ていた部分、当てられていました、お陰で旅の予定が狂い回れなかった。
駐車場が狭く、道路にはみ出してる 部屋が非常に狭い、トリプルですがベッドが、し隙間なしに3台、どこから乗るので、感じ、 聞いたらこの部屋が一番広いとのこと、あれはあんまりです、今まで無い部屋でした。
Stayed 1 night in Jun 2018
Response from フロント on Jun 27, 2018
この度はホテルサンクイーンをご利用頂きありがとうございます。 お車の件ですが、警察のほうでは自損事故との判断をされておりますので当館の責任に帰すところではございません。 ご不便をおかけしたところに関しましてはお詫び申し上げます。

6/10 Okay

Pei shan

Liked: Cleanliness
Stayed 1 night in Jun 2018

6/10 Okay

Ichiro

Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chin hui

飯店週邊非常便利,離單軌電車也很近,飯店內的環境就不是那麼理想,有股臭臭的味道!
Stayed 1 night in Dec 2017

6/10 Okay

Man Ying

Stayed 4 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
This room is small and a little dirty. Especially, rest room is not good. And breakfast is not good. But it's close to city.
Stayed 2 nights in Aug 2017

6/10 Okay

MICHELLE, TPE

Liked: Staff & service
Disliked: Cleanliness, room comfort
距離牧志站約3分鐘路程.附近吃東西也方便.距離最熱鬧的國際通也是咫尺之距.
房間大小是還好.浴廁就偏窄.因為是吸菸房.所以每次開門就可以聞的到濃濃的煙味.對於不吸菸的我是非常不舒服的.免治馬桶也是不好使用.早餐內容簡單.菜色少.惟有熱誠的服務人員讓人覺得溫暖.
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
breakfast
very little choice of breakfast, car park is hard to find
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service
Good location
Good location and good service for kids. Provided kids set when check in. However, little concern about the security of room key, no staff have ever ask to check my ID when I ask for the room key.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

KAI SHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

8/10 Good

Ching Hang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2017

8/10 Good

보민

Liked: Cleanliness, staff & service, room comfort
국제 거리에서 가까운 호텔
여느 일본 호텔처럼 작고 깔끔하고 친철 합니다. 체크인 무렵에는 한국어 가능한 직원도 있으니 편할 것 같습니다. 조식은 별 기대 안했는대 좋았네요
Stayed 1 night in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
近單軌牧志站
飯店較老舊,隔音較不好,但櫃台人員相當友善,而且位置相對棒!下次來還會考慮入住!

10/10 Excellent

HSIEH YI SHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
距離國際通 & 單軌牧志站很近,附近就有便利商店,隔壁有一間HM便當店

8/10 Good

Hiroaki

ロケーションがいい
那覇の中心地、国際通りにあるので、何かと利用しやすい