Ratings based on 323 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 12, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 1, 2016 on Hotels
3 out of 5
by A verified traveler from UK

Never again

Posted Oct 10, 2016
Pros: Hot water and mostly clean. In room massage was pretty good.
Cons: In poor weather this hotel was a disaster. Indoor facilities are poor, staff have problems explaining in English, bar area only open at night.
Location: The description of 'bay view' for my room was just not true.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great onsen bath, good location, great service

Posted Jul 15, 2016
Pros: The onsen bath and the big spacious room
Cons: nothing
Location: There is a supermarket nearby, you can get cheap japanese produce and local food. Bars and pubs are located along the street from the sky train.
The Onsen bath was great and very addictive. I have to take one everyday. The main building onsen is noisy and not as clean. So if you booked Spa tower, just stick to the onsen exclusively for Spa tower. The room was big and spacious, over looking the harbour. I love my room, with the nice comfortable beds, spacious japanese style modern bathroom, and they even have aroma diffuser in the room. The staff provide excellent service. They are knowledgeable, helpful and true to the Japanese service standard.
4 out of 5
by A verified traveler

Okinawa stay

Posted Jan 29, 2016 on Hotels
Our stay was nice but staffing didn't seem like they liked Americans staying at the hotel it was noticed in several occasions. The tv in the room didn't not have English channels at all.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2016
the hotel is wonderful and the staff is very kindly!!!!!!!!!!
4 out of 5
by Ronald

This traveler left a rating score only Posted Nov 6, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from HONG KONG

Posted Oct 8, 2015
This hotel was clean and big enough, however the toilet has a little bit smelly. The staffs are nice. And it was not close to shopping place. Better for driving people. It got parking inside the hotel which cost 1300 yen per day.