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Reviews of Mercure Okinawa Naha

3.5 out of 5
Mercure Okinawa Naha
3 3 19 Tsubogawa, Naha, Okinawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 83 out of 140 reviews" "
Rating 8 - Good. 49 out of 140 reviews" "
Rating 6 - Okay. 5 out of 140 reviews" "
Rating 4 - Poor. 1 out of 140 reviews" "
Rating 2 - Terrible. 2 out of 140 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a great location and is next to a train station. There are plenty of places to park. Be aware that google maps will not lead you to the correct hotel.
Stayed 1 night in Apr 2024
Response from Mercure Hotel Okinawa Naha Front Office Staff on Apr 6, 2024
Thank you for staying with us and taking the time to tell us about your experience at Mercure Okinawa Naha. We are very delighted that you have appreciated our hotel's location and that you have enjoyed your stay & our hospitality.Thank you so much for considering about the access to our hotel and the location. It is always a pleasure to receive positive feedback.I am very sorry about the location error in Google Maps. We will investigate the cause and correct it.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mercue Hotel Okinawa Front Staff on Feb 20, 2024
Dear Guest, we are very delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the positive feedback. We hope to see you again.

10/10 Excellent

Wilfredo

Excellent staff specially to Miss Tomi, she helpful in booking with Tourism Okinawa bus tours and also asking her to call taxi. She writes the name of the taxi company, time of arrival, same as the cab number.
Stayed 4 nights in Feb 2024
Response from Front Office Staff on Feb 9, 2024
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will gladly take in consideration your opinion about the check time you have considered. Thank you again for the positive feedback. We hope to see you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mercue Hotel Okinawa Front Staff on Jan 24, 2024
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family with teen.
Stayed 1 night in Dec 2023
Response from Mercure Hotel Okinawa Naha Front Office Staff on Dec 30, 2023
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Mercure Hotel Okinawa Naha Front Office Staff on Dec 26, 2023
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mercue Hotel Okinawa Front Staff on Dec 21, 2023
Thank you very much for staying at Mercure Okinawa Naha. We hope to see you again at Mercure Okinawa Naha.

10/10 Excellent

Lena

Stayed 1 night in Dec 2023
Response from Mercure Okinawa Naha Front Staff on Dec 7, 2023
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again .

10/10 Excellent

Lena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in wonderful location
Friendly service and convenient location
Stayed 3 nights in Nov 2023
Response from Front Office Staff on Dec 12, 2023
Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. Thank you again for taking your time to share your feedback.

10/10 Excellent

Hinrich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Great location, right on the monorail. Friendly staff, close to restaurants.
Stayed 1 night in Nov 2023
Response from Front Office Staff on Nov 27, 2023
Thank you for taking the time to tell us about your experience at the Mercure Okinawa Naha. We are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. Also, we are glad to know that you have appreciated our staff and we thank you as well for your kind words towards our team. Our goal is to provide the best services everyday so our guests can feel welcome and at home at any time of their stay. We thank you again for sharing your thoughts. We hope to see you again at Mercure Okinawa Naha.

10/10 Excellent

Mirro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient to travel around the city with the monorail close by
Stayed 6 nights in Sep 2023
Response from Front Office Staff on Oct 10, 2023
Thank you for staying at Mercure Okinawa Naha and thank you for leaving a comment and share your experience to us. We are happy to know that you found the location of our hotel convenient and that you liked our bedding and hotel's housekeeping. We ensure you that we will do our utmosts efforts to keep our service standards high. Thank you again for taking your time to share your feedback and we do hope to see you again at Mercure Okinawa.

10/10 Excellent

Gregory, READING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Office Staff on Sep 3, 2023
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mono rail is just across the street from the hotel, so those that are coming from the airport, this location is super convenient. Also, it’s nice that Family Mart and Seven Eleven are so close. Many restaurants in walkable distance. Nothing special about the hotel (for a 4-star hotel), but it’s not bad either. Felt a little damp, but that could be just the fact that it’s humid in Okinawa. However, the facility still felt a bit old. But with the reasonable price and location, it’s a great deal. No special amenities to attract any families to this place, but a great place to go in and out of and sleep.
Stayed 4 nights in Jul 2023
Response from Front Office Staff on Jul 16, 2023
Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We are happy to know that you found the location of our hotel convenient. Indeed, there are lots of supermarkets nearby and even a drugstore. Yui rail is also just situated in front of our hotel, which makes the access to the city center easier. We hope to see you again the next time you are in Okinawa.

2/10 Terrible

Fuga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
そもそも泊まってません。
Stayed 1 night in Apr 2024
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Apr 22, 2024
この度は、メルキュールホテル沖縄那覇へのご予約誠に有難うございました。しかしながらご宿泊に至らなかった事を大変残念に思っております。それに加えて、宿泊後のメールが届いてしまいました事、大変申し訳ございませんでした。是非、機会がございましたらメルキュールホテル沖縄那覇でのご滞在を心よりお願い申し上げます。お知らせ下さいまして誠に有難うございました。

8/10 Good

SATOMI

Stayed 3 nights in Apr 2024
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Apr 22, 2024
この度は、メルキュールホテル沖縄那覇をご利用下さいまして誠に有難うございました。今回の沖縄でのご滞在は、いかがでございましたでしょうか。良い思い出のひとつに残っていると思うと嬉しく思います。今後とも快適にお過ごし頂けるよう努めて参りますので、引き続きのご愛顧を賜りますよう心よりお願い申し上げます。ご投稿誠に有難うございました。

10/10 Excellent

MICHIE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
駅目の前で、モノレールを使うこともできて、とても便利でした。 お部屋もとても綺麗でした。
Stayed 1 night in Apr 2024
Response from フロントスタッフ on Apr 20, 2024
この度は、数あるホテルの中からメルキュールホテル沖縄那覇をお選びいただき、誠にありがとうございました。ホテルの立地、お部屋についてもご満足いただけたようで大変嬉しく思います。また沖縄へお越しの際にはぜひメルキュール沖縄那覇にお立ち寄りくださいませ。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゆいれーる駅1分、隣コンビニ、郵便局、ドンキホーテ とても便利
Stayed 2 nights in Apr 2024
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Apr 12, 2024
この度は、メルキュールホテル沖縄那覇をご利用下さいまして誠に有難うございました。また、ホテルの立地面に関しましてお褒めの言葉を頂き重ねて御礼申し上げます。当館は那覇空港から車で約15分、モノレール駅前の好立地。国際通りやビジネス中心街へも近く、観光やビジネスの拠点に最適なロケーションでございます。今後とも快適なご滞在を提供出来るよう努めて参りますので、引き続きのご愛顧を賜ります様心よりお願い申し上げます。ご投稿誠に有難うございました。

8/10 Good

Ryuhei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from メルキュール沖縄那覇 フロントスタッフ on Apr 12, 2024
この度は、メルキュール沖縄那覇をご利用下さいまして誠に有難うございました。今回の沖縄でのご滞在はいかがでしたでしょうか。良い思い出のひとつに残っていると思うと嬉しく思います。今後とも快適なご滞在を提供出来るよう努めて参りますので、引き続きのご愛顧を賜ります様心よりお願い申し上げます。

10/10 Excellent

Yu Chun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
離壺川站非常近,到站即到飯店
Stayed 3 nights in Apr 2024
Response from Mercue Hotel Okinawa Front Staff on Apr 8, 2024
Thank you for staying with us and taking the time to tell us about your experience at Mercure Okinawa Naha.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

OSAMU

Stayed 3 nights in Mar 2024
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Apr 22, 2024
この度は、メルキュール沖縄那覇をご利用下さいまして誠に有難うございました。 今回の沖縄でのご滞在はいかがでしたでしょうか。 良い思い出のひとつに残っていると思うと嬉しく思います。 今後とも快適なご滞在を提供出来るよう努めて引き続きのご愛顧を賜ります様心よりお願い申し上げます。 ご投稿誠に有難うございました。

8/10 Good

Tatsuya

Traveled with family
Liked: Cleanliness, staff & service
枕元にコンセントがない。充電しながらスマホいじれる方が良いです。道路側の9階だったので暴走族の爆音が結構聞こえた。通常は、静かでしたけど
Stayed 2 nights in Mar 2024
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Mar 31, 2024
この度は、メルキュールホテル沖縄那覇をご利用下さいまして誠に有難うございました。道路側のオートバイの騒音に関しまして、地域自治体と共に対策を取り組んでいるところでございますが、ご迷惑をお掛けしてしまいましてとても残念に思います。大変申し訳ございませんでした。お部屋につきましては構造上難しい箇所もございますが、今後ともより良いご滞在を提供出来るよう努めて参りますので、引き続きのご愛顧を賜りますよう心よりお願い申し上げます。ご投稿誠に有難うございました。

8/10 Good

Naka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通の利便性 レンタカー
Stayed 2 nights in Mar 2024
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Mar 29, 2024
この度は、メルキュールホテル沖縄那覇をご利用下さいまして誠に有難うございました。駅前という立地の他、当ホテル館内にございますガリバーレンタカーは、ホテル内ロビーですぐに手続きが出来、そのままホテルから出発、返却できる便利なサービスとなっております。ご満足頂けたようで、嬉しく思います。またぜひ沖縄へお越しの際には当館を起点に沖縄をお楽しみくださいませ。スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Tadashi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゆいレール壺川駅の目の前で、向いにコンビニあり。壺川駅から、国際通り入口の県庁前駅までは2駅と便利。フランス系のホテルで、フロントには常に外人がおり、宿泊客も殆どがインバウンド客と、やや日本離れした雰囲気の洒落たホテル。1階にレンタカーのカウンターがあるのも便利。お薦めです。
Stayed 4 nights in Mar 2024
Response from メルキュールホテル沖縄那覇 on Mar 27, 2024
この度は、数あるホテルの中からメルキュールホテル沖縄那覇をお選びいただき、誠にありがとうございました。また、ホテルの立地面に関しましてお褒めの言葉を頂き重ねて御礼申し上げます。当館は那覇空港から車で約15分、モノレール駅前の好立地。国際通りやビジネス中心街へも近く、観光やビジネスの拠点に最適なロケーションです。またぜひ沖縄へお越しの際には当館を起点に沖縄をお楽しみくださいませ。スタッフ一同心よりお待ち申し上げております。

8/10 Good

YASUKO

Traveled with family and small children
Liked: Cleanliness, amenities
先日沖縄に行ったホテルは、2人部屋を頼んだ所セミダブルに寝せられて嫌だったけど 値段が安いのにベッドも別々になってて食事ホテルの人も対応が良かった。
Stayed 1 night in Mar 2024
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Mar 26, 2024
この度は、メルキュールホテル沖縄那覇をご利用下さいまして誠に有難うございました。お部屋やコストパフォーマンスをはじめ、朝食やスタッフへのご評価も頂き重ねて感謝致します。今後とも快適にお寛ぎ頂けるよう努めて参りますので、引き続きのご愛顧を賜りますよう心よりお願い申し上げます。ご投稿誠に有難うございました。

8/10 Good

mika

Liked: Cleanliness, staff & service
まーまー
Stayed 1 night in Mar 2024
Response from メルキュールホテル沖縄那覇 on Mar 19, 2024
この度はメルキュールホテル沖縄那覇をご利用頂き、誠にありがとうございます。お客様のご期待に沿えず、申し訳御座いませんでした。この度は、貴重なご意見をいただきましたこと誠にありがとうございました。今後ともメルキュールホテル沖縄那覇をご愛顧いただきますようお願い申し上げます。

10/10 Excellent

SHI-JIE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很棒的住宿體驗,房間大,兩個大行李箱可以躺平打開,床很軟好睡,房間隔音好,有大浴缸,有專屬機械停車場,會有服務人員引導停車,不收停車費。服務人員會講英日文,溝通方便。飯店附近有711跟全家商店。唐吉軻德也在附近,單軌電車站也在旁邊,超級方便,早餐也很好吃,推薦給來玩的夥伴們!
Stayed 3 nights in Mar 2024
Response from Mercue Hotel Okinawa Front Staff on Mar 12, 2024
Dear Guest, thank you for staying with us and taking the time to tell us about your experience at Mercure Okinawa Naha. We are very delighted that you have appreciated our hotel's location and that you have enjoyed your stay & our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The monorail service starts early in the morning till last evening, which helps the guests to be in hotel or to go out from hotel. It's so convenience and easy to use. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Man Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mercue Hotel Okinawa Front Staff on Mar 12, 2024
Dear Guest, thank you for staying with us and taking the time to tell us about your experience at Mercure Okinawa Naha. We are very delighted that you have appreciated our hotel's location and that you have enjoyed your stay & our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The monorail service starts early in the morning till last evening, which helps the guests to be in hotel or to go out from hotel. It's so convenience and easy to use. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

HUI-YING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
首次入住時,各方面機能皆佳,因此這次帶家人前往沖繩時,仍選擇入住此飯店。
Stayed 4 nights in Feb 2024
Response from Mercure Okinawa Naha Front Staff on Feb 28, 2024
Dear Guest, thank you for staying with us and taking the time to tell us about your experience at Mercure Okinawa Naha. We are very delighted that you have appreciated our hotel's location and that you have enjoyed your stay & our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The monorail service starts early in the morning till last evening, which helps the guests to be in hotel or to go out from hotel. It's so convenience and easy to use. We gladly take in consideration regarding the communication issues with the parking staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Yotaro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空港からも国際通りからも比較的近く、那覇を観光するにはよいホテルでした
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Feb 27, 2024
この度は、メルキュールホテル沖縄那覇をご利用くださいまして誠にありがとうございました。当館はコンビニに近接する他、壺川駅が目の前に位置し、各主要拠点へのアクセスが便利な場所に位置しており、このように嬉しいコメントをお寄せくださいまして心より感謝致します。今回のご滞在はいかがでしたでしょうか。良い思い出の一つに残っていると大変嬉しく思います。今後とも快適にご滞在出来るよう努めて参りますので、引き続きのご愛顧を賜りますようお願い申し上げます。ご投稿誠にありがとうございました。

10/10 Excellent

YuChiao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常適合帶小孩旅遊,離公園跟車站都很方便
Stayed 5 nights in Feb 2024
Response from Mercue Hotel Okinawa Front Staff on Feb 21, 2024
Thank you very much for staying at Mercure Okinawa Naha and thank you for writing a comment about your experience in our hotel. We hope that everything was comfortable for you, as it is our goal to provide the best services possible to our guests. Thank you again for taking your time to share your feedback and we do hope to see you again at Mercure Okinawa.

8/10 Good

yuki

Stayed 1 night in Dec 2023
Response from Mercue Hotel Okinawa Front Staff on Feb 14, 2024
Dear Guest, we are very delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the positive feedback. We hope to see you again.

8/10 Good

TOMOYA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Jan 31, 2024
この度はメルキュールホテル沖縄那覇をご利用頂き、誠にありがとうございます。また沖縄へお越しの際は是非メルキュールホテル沖縄那覇をよろしくお願い申し上げます。

10/10 Excellent

Yuk Him

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mercue Hotel Okinawa Front Staff on Jan 24, 2024
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

10/10 Excellent

Meiling

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Stayed 3 nights in Jan 2024
Response from Mercue Hotel Okinawa Front Staff on Jan 24, 2024
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

8/10 Good

JENNY

Stayed 6 nights in Jan 2024
Response from Mercue Hotel Okinawa Front Staff on Jan 24, 2024
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

8/10 Good

YOSUKE

Stayed 6 nights in Dec 2023
Response from Mercue Hotel Okinawa Front Staff on Jan 24, 2024
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

10/10 Excellent

HUI YING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mercue Hotel Okinawa Front Staff on Jan 2, 2024
Thank you very much for staying at Mercure Okinawa Naha. We thank you again for sharing your thoughts. We hope to see you again at Mercure Okinawa Naha.

10/10 Excellent

Kin Ying

Stayed 5 nights in Dec 2023
Response from Mercue Hotel Okinawa Front Staff on Jan 24, 2024
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

8/10 Good

YUEN FUN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
櫃檯職員很親切,有禮
Stayed 5 nights in Dec 2023
Response from Mercure Hotel Okinawa Naha Front Office Staff on Dec 26, 2023
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

10/10 Excellent

Yutaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Dec 21, 2023
この度は、数あるホテルの中からメルキュールホテル沖縄那覇をお選びいただき、誠にありがとうございました。また沖縄にお越しの際もメルキュールホテル沖縄那覇をどうぞ宜しくお願い申し上げます。

8/10 Good

Yu-Pin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Good size room, convenient location, good breakfast
Stayed 1 night in Dec 2023
Response from Mrcure Hotel Okinawa Naha Front Office Staff on Dec 20, 2023
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

10/10 Excellent

Supamas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ที่พักใกล้สถานี monorail มาก เดินทางไปที่อื่นๆภายใน Naha ได้สะดวก
Stayed 5 nights in Dec 2023
Response from Mercure Hotel Okinawa Naha Front Office Staff on Dec 18, 2023
Dear Guest, we are delighted that you have appreciated our hotel's location and that you have enjoyed your room and our hospitality. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon again.

10/10 Excellent

Masayoshi

Liked: Staff & service, amenities, property conditions & facilities
奥武山公園に近いということでここを選びました。一泊とデイユースを使い、とても快適に過ごすことができました。また、次回も同じ利用の仕方を考えています。ありがとうございました。
Stayed 1 night in Dec 2023
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Dec 18, 2023
この度は、メルキュールホテル沖縄那覇をご利用下さいまして誠に有難うございました。ご投稿に下さいました通り当ホテルの向かい側は、奥武山公園となっており、各種催し物、イベント等の際にはアクセス抜群なエリアとなっております。是非、次回もご利用頂けたら大変嬉しくもいます。ご利用誠に有難うございました。またのお越しを心よりお待ち致しております。

10/10 Excellent

keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Feb 6, 2024
この度は、メルキュールホテル沖縄那覇をご利用下さいまして誠に有難うました。今回の沖縄でのご滞在はいかがでございましたでしょうか。お客様の良い思い出の一部に残っていると思うと嬉しく思います。ご利用下さいまして誠に有難うございました。またのお越しを楽しみにお待ち致しております。

8/10 Good

TOGASHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お掃除の用具室すぐの部屋だった為、朝はドアの開け閉めの音や用具の出し入れの音が聞こえて来たのが残念でした。 それ以外は快適に過ごせて満足です!
Stayed 2 nights in Dec 2023
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Dec 18, 2023
この度は、メルキュールホテル沖縄那覇をご利用下さいまして誠に有難うございました。折角ご宿泊頂いたにも関わらず、客室係の音でお騒がせしてしまいまして大変申し訳ございませんでした。皆様に配慮が出来るよう改めさせて頂く所存でございます。しかしながら、その他は快適にお過ごし頂けたご様子で嬉しく思っております。今後とも快適なご滞在を提供出来るよう努めて参りますので、引き続きのご愛顧を賜りますよう心よりお願い申し上げます。ご利用誠に有難うございました。

8/10 Good

Norie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近隣の飲食店の情報を丁寧に説明いただきました。
Stayed 1 night in Dec 2023
Response from フロントスタッフ on Dec 10, 2023
この度は、数あるホテルの中からメルキュールホテル沖縄那覇をお選びいただき、誠にありがとうございました。スタッフの対応についてお褒めの言葉を頂きありがとうございます。ホテル周辺にはいくつか居酒屋もあり、フロントにて周辺地図や簡単なパンフレット等をご用意致しております。また次回沖縄にお越しの際もメルキュールホテル沖縄那覇をどうぞよろしくお願いいたします。お客様のお帰りをスタッフ一同お待ちしております。

10/10 Excellent

SHU YUEN

Stayed 3 nights in Dec 2023
Response from Mercue Hotel Okinawa Front Staff on Dec 10, 2023
Thank you very much for staying at Mercure Okinawa Naha. We hope to see you again the next time you are in Okinawa.

8/10 Good

Kiyohiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋がもう少し広かったら最高です
今回はスポーツイベントに参加する為に、メルキュールホテル那覇に宿泊しました。立地は最高です!イベント会場は目の前、ゆいレールの最寄駅も目の前、コンビニも2店舗すごく近い場所にあり、空港へのアクセスも申し分ありません。ただ部屋が狭かったです。シャワーの水量は十分で節水型のよくある少ない水で勢いが強いタイプではなく柔らかく出るシャワーヘッドがとても良かったです。その代わりに洗面部分の水量が弱く洗顔にも歯磨きのゆすぐのにも時間がかかります。 テレビはおやすみタイマーがないです。 空気清浄機はありますが、加湿器もないです。 スタッフの方々はどのスタッフも感じが良く、海外のスタッフも「こんにちは!」や「ごゆっくりおくつろぎくださいませ」などと声を掛けてくれます。 スポーツイベントの朝はストレッチ会場を設けてくれまり、バナナなども十分な量用意してくれていました。
Stayed 3 nights in Nov 2023
Response from メルキュールホテル沖縄那覇 フロントスタッフ on Dec 8, 2023
この度は数あるホテルの中からメルキュールホテル沖縄那覇にご宿泊いただき、誠にありがとうございます。ホテルスタッフの応対をお気に召して頂けたご様子にホッと致しました。今回はNAHAマラソンご参加という事でございましたが、大変お疲れ様でございました。加湿器につきまして、数に限りはございますが貸出品がございますので、是非お気軽にお問合せ下さいませ。構造上難しい箇所もございますが、皆様のコメントを元により良いサービスを提供出来るよう努めて参りますので、引き続きのご愛顧を賜りますようお願い申し上げます。ご利用誠に有難うございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

AKIRA

Liked: Cleanliness, staff & service, amenities
モノレールの駅に近く、場所は最高。部屋も清潔で広く、朝食も美味しかったです。
Stayed 2 nights in Dec 2023
Response from フロントスタッフ on Dec 6, 2023
この度はメルキュールホテル沖縄那覇をご利用頂き、誠にありがとうございました。ホテルの立地、客室の清掃面や朝食についてご満足いただけたようで大変嬉しく思います。これからもご満足いただけるご宿泊をご提供できるよう、スタッフ一同、より一層の努力を重ねてまいります。今後ともメルキュールホテル沖縄那覇をよろしくお願いいたします。スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
若干値段が高いですが、満足してます。
那覇に行く時は何度か利用しており、不満はありません。強いていうなら、歯ブラシの竹のニオイが少し苦手でした…。 次回、また那覇に行く時は利用させていただきます。
Stayed 2 nights in Dec 2023
Response from フロントスタッフ on Dec 6, 2023
この度は、数あるホテルの中からメルキュールホテル沖縄那覇をお選びいただき、誠にありがとうございました。歯ブラシに関しまして貴重なご意見ありがとうございます。アコーホテルズとしてプラスチック製品を現在減らしていく取り組みを行っている所でございまして、木製歯ブラシ等の導入などを図っているところでございます。お客様から頂きましたご意見は社内にて共有させて頂き、今後のサービス向上のヒントとさせていただきます。誠にありがとうございます。また那覇に来る際には是非メルキュールホテル沖縄那覇をよろしくお願い申し上げます。お客様のお帰りをスタッフ一同お待ちしております。