Small Double Room, Non Smoking | View from room

Reviews of Nishitetsu Resort Inn Naha

3.5 out of 5
Nishitetsu Resort Inn Naha
2-3-13 Kume, Naha, Okinawa-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 1000 reviews" "
Rating 8 - Good. 458 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 2 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful house, clean and comfortable with views of the forest.
Stayed 2 nights in Mar 2024

10/10 Excellent

Qi

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to say, no problem, beautiful room and polite staff
Stayed 1 night in Oct 2023
Response from フロント inoue on Nov 27, 2023
Thank you very much for choosing Nishitetsu Resort Inn Naha out of many hotels. We are grateful and humbled to receive your compliments regarding the staff's response.We will continue to strive to provide hospitality from the customer's perspective without being complacent with the status quo.If you have any opinions, requests, or concerns, please let us know at any time.Lastly, please take care of yourself, as the temperature difference between day and night continues to make it easy to get sick. We look forward to your next visit.Thank you very much for taking the time out of your busy schedule to post.Nishitetsu Resort Inn Naha Inoue

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from フロント 内間 on Aug 17, 2023
口コミのご投稿及び高評価頂き、ありがとうございます。 さらにご満足いただけるよう今後も精進して参ります。 またのお越しをお待ちしております。フロント 内間

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
every thing was excellent
Stayed 7 nights in Jul 2023
Response from Nishitetsu Resort inn Naha receptionist:MIKI on Aug 18, 2023
Thank you for using Nishitetsu Resort inn Naha.Also, Thank you for sharing your review with us.We are very happy you compliment us like that!!We will continue our efforts to improve our services!!We look forward to seeing you again!!

6/10 Okay

Bruce

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff was friendly, bed and pillows were comfortable. Room was dated, couch and duvet cover were stained.
Stayed 2 nights in Mar 2023
Response from NISHITETSU RESORT INN NAHA TAMATTA on Jun 28, 2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.

8/10 Good

Sai

Stayed 1 night in Jul 2022
Response from 西鉄リゾートイン那覇 岡村 on Jul 24, 2022
西鉄リゾートイン那覇をご利用頂きまして、誠にありがとうございます。 口コミも頂戴しまして、重ねて御礼申し上げます。 お客様のまたのご来館を、心よりお待ち申し上げております。

10/10 Excellent

Jesus

Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from 西鉄リゾートイン那覇 岡村 on Nov 25, 2021
西鉄リゾートイン那覇をご利用頂きまして、誠にありがとうございます。貴重なご投稿も頂き、重ねて御礼申し上げます。 これからも「また泊まりたい」と思って頂けるホテルを目指して、サービス向上に努めて参ります。 またのご来館を、心よりお待ち申し上げております。

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2020
Response from 西鉄リゾートイン那覇 山下 on Jan 7, 2021
この度は当ホテルにご宿泊をいただき誠にありがとうございます。 今回の評価に最高値の5を頂戴しとてもうれしく思います。 これからもお客さまに喜んでいただけるよう努めて参ります。 それでは次回のご来館をこころよりお待ちしております。

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Great location, convenient for monorail and kokusaidori. Layout of room was good with plenty of power points. Only downside was no safe in the room. In the hotel information it stated valuables could be kept at reception, however when i asked they didn't seem to understand what to do. Eventually a member of staff produced an envelope for me to put my valuables in! Needless to say, i didn't take them up on this.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great! Within walking distance to the monorail station and kokusai dori. There are many food places around the hotel too! The room is on the small side but is usual for most Japanese hotels. However, the WiFi is a little choppy sometimes.
Stayed 3 nights in Jan 2020

10/10 Excellent

Bih Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay
Location of hotel is superb - close to the monorail station and Kokusai shopping street, and opposite a Family Mart store with seating capacity. Room was clean but compact as with Jap hotels. Pillow though was a bit hard for me. Reception staff were polite. They kept to the check-in of 3pm but allowed me to put my bags with them when I arrived early. Overall, I enjoyed my 3 nights there.
Stayed 3 nights in Oct 2019
Response from SADAKUMA on Dec 14, 2019
Dear Bih Yi Thank you for staying with us. I'm glad to hear you enjoyed your stay in Okinawa. When you come to Okinawa next time,please come to our hotel by all means. We are looking forward to serving you again. Nishitetsu Resort Inn Naha SADAKUMA

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made me feel very comfortable, willing to work with me though I spoke little Japanese. They would have someone on staff who spoke English
Stayed 7 nights in Aug 2019
Response from Nishitetsu Resort Inn Naha Front Kudaka on Aug 24, 2019
Thank you for staying at Nishitetsu Resort Inn Naha. As long as I am glad that you like the staff correspondence. Staff speaking English is the biggest challenge of the hotel. We will continue to do our best to provide services that are close to our customers. Please feel free to contact us if you can help us. We look forward to seeing you again. Nishitetsu Resort Inn Naha Front Kudaka

8/10 Good

Antoine

Liked: Staff & service, property conditions & facilities, room comfort
Nice for a short stay
Bedsheets were not perfectly clean: this is the only negative point I can recall. The breakfast was great as well as the overall restaurant. The local of the hotel is perfect and the staff very friendly.
Stayed 3 nights in Jul 2019
Response from Nishitetsu Resort Inn Naha Front Kudaka on Jul 31, 2019
Thank you very much for staying at Nishitetsu Resort Inn Naha. Thank you very much for your compliment of breakfast and staff. We will continue to work hard to improve our service by encouraging customers' words. In addition, I am very sorry for the defect to the sheets of the room. We will educate and thoroughly to avoid such things. There are many sunny days in recent days in Okinawa, and I think it was a typical Okinawa climate during your stay. I would be happy if it was a good trip for the customer. Thank you very much for your busy review. We look forward to seeing you again soon. Nishitetsu Resort Inn Naha Front Kudaka

8/10 Good

Kelly, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The wifi connection in the room is very poor. Although the staff was very nice and willing to help, the problem did not solve at all.
Stayed 5 nights in May 2019
Response from Nishitetsu Resort Inn Naha reception Kudaka on May 28, 2019
Thank you for using Nishitetsu Resort Inn Naha. We apologize for the inconvenience that the condition of Wi-Fi in the hotel was not good. In addition, we will strive to improve your availability. Thank you very much for posting this review while you are busy. We look forward to seeing you again soon. Nishitetsu Resort Inn Naha reception Kudaka

10/10 Excellent

lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from 西鉄リゾートイン那覇 岡村 on Jun 13, 2019
この度は西鉄リゾートイン那覇をご利用頂きまして、誠にありがとうございます。 貴重なご投稿、また高く評価頂きまして、ありがとうございます。 またのご来館を心よりお待ち申し上げます。

10/10 Excellent

Iris, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and easy to find. There are a lot of restaurants nearby the hotel.
Stayed 6 nights in May 2019
Response from Nishitetsu Resort Inn Naha. Front Kudaka on May 17, 2019
Thank you very much for staying at Nishitetsu Resort Inn Naha. The hotel is well-located, and there are many convenience stores and restaurants in the area. Please ask the reception staff when you next stay. Thank you very much for your busy review. We look forward to seeing you again soon. Nishitetsu Resort Inn Naha. Front Kudaka

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from 西鉄リゾートイン那覇 フロント 久高 on May 6, 2019
この度は西鉄リゾートイン那覇へご宿泊頂きまして、誠にありがとうございます。今回のご滞在はいかがでしたでしょうか? お客様のご旅行に少しでも力添え出来たのであれば幸いでございます。 お忙しい中でのご評価、誠にありがとうございます。またのご来館を心よりお待ちしております。 西鉄リゾートイン那覇 フロント 久高

10/10 Excellent

FLtraveler, Sarasota, FL, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were super helpful. They went out of the way to help. The best I have seen in my extensive travel. Room and bathroom were clean. Breakfast buffet had so many delicious and healthy varieties and was just super. The location was convenient and good. Short walk to the kokusai dori and monorail station and to tour buses.
Stayed 4 nights in Apr 2019
Response from Nishitetsu Resort Inn Naha YAMASHITA on Apr 23, 2019
Thanks on your great review. We are very happy that you like the location and facilities of our hotel. Our location is very well received by our customers as it is very close to Kokusai-dori, one of the popular tourist spots in Naha, and close to the monorail station. With regard to the in-house facilities and staff service, it is an honor to have spent your time comfortably.We hope to have you with us soon again. When you came to Okinawa next time,Please come to our hotel by all means. We are looking forward to serving you again. Nishitetsu Resort Inn Naha reception YAMASHITA

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping street, mall and monorail.
Stayed 4 nights in Dec 2018
Response from Nishitetsu Resort Inn Naha reception Kudaka on Jan 11, 2019
Thanks on your great review. we are very happy that you enjoyed your days in Naha and hope to have you with us soon again. When you came to Okinawa next time,Please come to our hotel by all means. We are looking forward to serving you again. Nishitetsu Resort Inn Naha reception Kudaka

8/10 Good

SHUKHA

Liked: Cleanliness, staff & service, property conditions & facilities
All services are quite good, except the size of room is too small.
Stayed 4 nights in Jan 2019
Response from Nishitetsu Resort Inn Naha reception Kudaka on Jan 11, 2019
Thank you for staying with us. Can you enjoy your staying in our hotel? When you came to Okinawa next time,Please come to our hotel by all means. We are looking forward to serving you again. Nishitetsu Resort Inn Naha reception Kudaka

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Dec 2018
Response from Nishitetsu Resort Inn Naha reception Kudaka on Jan 11, 2019
Thank you for staying with us. Can you enjoy your staying in our hotel? When you came to Okinawa next time,Please come to our hotel by all means. We are looking forward to serving you again. Nishitetsu Resort Inn Naha reception Kudaka

8/10 Good

ThongWei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable twin bedroom. Clean and well maintained. Provide mobile phone which I used to make free local calls while on the road. Lobby has a free drink dispenser that serves cold/hot drinks. Located 5 mins walk to Kencho mae monorail station and makes it very accessible to restaurants and attractions in the city area. Unfortunately, hotel do not provide free bottled water but can be purchased from the convenience store just across the road. For those who wish to drive, need to consider additional charges by hotel for parking. Overall, my stay at Nishitetsu Resort Inn Naha was an enjoyable experience.
Stayed 5 nights in Dec 2018
Response from Nishitetsu Resort Inn Naha Front Kudaka on Dec 13, 2018
Many Thanks on your great review! I am happy to you had a pleasant stay in our rooms. we certainly look forward to welcoming you back. we are very happy that you enjoyed your days in Naha and hope to have you with us soon again. When you came to Okinawa next time,Please come to our hotel by all means. We are looking forward to serving you again. Nishitetsu Resort Inn Naha Front Kudaka

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
v good location near yui rail, kokusai dori and bus terminal making our travel easy even without a car. room is comfy and clean. staff is polite and helpful. not forgetting the many food options near the hotel.
Stayed 7 nights in Dec 2018
Response from Reseptionist:Miki on Dec 13, 2018
Thank you very much for staying with us. And also Thank you for the Good review. Our hotel is Good location! And there are lot of restaurant near the hotel! We look forward to your next visit! Thank you very much. Nishitetsu resort inn Naha reseptionist : MIKI

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from 西鉄リゾートイン那覇 フロント 久高 on Nov 16, 2018
この度は西鉄リゾートイン那覇へご宿泊頂きまして、誠にありがとうございます。今回のご滞在にご満足頂けたご様子が伺え、大変恐縮でございます。今後もお客様にご満足頂ける様、サービス向上に努めてまいります。お忙しい中でのご評価、誠にありがとうございます。秋風が肌に心地よい季節となりましたが朝晩は冷え込む日も増えてまいります。お風邪など召されませぬ様、何卒ご自愛くださいませ。またのお越しをお待ちしております。

8/10 Good

Kendra, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel! Nice staff- awesome location. Incredibly modern and clean rooms. Would highly recommend this hotel.
Stayed 1 night in Aug 2018
Response from 西鉄リゾートイン那覇 on Sep 2, 2018
Thank you for staying with us. Can you enjoy your staying in our hotel? When you came to Okinawa next time,Please come to our hotel by all means. We are looking forward to serving you again. Nishitetsu Resort Inn Naha Tonoshiro

10/10 Excellent

Cass, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near tons of restaurants and shopping. Was suprised when I got my room to discover a smartphone that i could use during my visit. With international calls!!
Stayed 6 nights in Aug 2018
Response from Nishitetsu Resort Inn Naha SADAKUMA on Aug 18, 2018
Dear Cass Thank you for staying with us and for your kind review. We are very pleased to read that you have enjoyed in Okinawa. We are looking forward to welcoming you on your next stay with us. Sincerely,

10/10 Excellent

jessica, Boston, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean hotel
This hotel is very clean. Compared to America the staff is super nice, but Okinawans are usually super nice anyway. The toom was a tad small so if youre staying with someone make sure you like them a whole lot lol. There’s a Lawson’s near by-about a 2 minute walk which was perfect. There’s a vending machine in the ice room with alcohol and coffee. I would definitely want to stay here again. I was there for 9 days and the parking garage was ¥9600. Not bad. The owl bar is right next door and the main street with all the shops (i forgot what its called) is about a 15 minute walk. I cant wait to come back!
Stayed 8 nights in Apr 2018
Response from Sadakuma on May 13, 2018
Dear Jessica Thank you for staying with us and for your kind review. We are very pleased to read that your stay was comfortable and you have enjoyed everything. We are looking forward to welcoming you on your next stay with us. Sincerely, Nishitetsu Resort Inn Naha Sadakuma

8/10 Good

Aneil, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for its value
Place is nice for a 3* hotel. Only thing I would complain about is pillows were rather hard, the buffet breakfast was average and lacked flavour and variety, and when it rained they have limited umbrellas available for clients to use but other then that place was a delight to stay at.
Response from Sadakuma on Apr 30, 2018
Dear Aneil Thank you very much for staying with us. We are sorry to hear that you were not happy with our services. We will make further efforts in providing better service. Thank you once again for your review. We are looking forward to welcoming you on your next stay with us. Nishitetsu Resort Inn Naha Sadakuma

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location of hotel is very good. easy to travel around by bus and light rail. also near shopping area. staff is very polite. and very clean. thank you.
Stayed 7 nights in Mar 2018
Response from Nishitetsu Resort Inn Naha MIZUNO on Apr 7, 2018
Thank you for staying in our hotel. And thank you for highly rated and warm words of kindness. I'm honored you could stay in our hotel comfortably. Could you enjoy staying in Okinawa? I'm happy if you become to like Okinawa's place and people. I'm looking forward to seeing you again here. Thank you so much.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very clean and comfortable hotel. Excellent location. Near to train station and many restaurants. Staffs are friendly and welcoming.
Stayed 2 nights in Nov 2017
Thank you for using Nishitetsu Resort Inn Naha for your stay in this time Naha city. Can you enjoy your staying in our hotel? Many Thanks on your great review!. When you came to Okinawa next time,Please come to our hotel by all means. We are looking forward to serving you again. Nishitetsu Resort Inn Naha Tonoshiro

8/10 Good

Jerry, Sydney

Liked: Cleanliness, staff & service
Close to monorail and shop
A pleasant stay. The staffs were polite, friendly and helpful. Locate about 5 minutes to monorail and main shopping strip. Convenient stores are close by. No safe box provided in hotel room
Stayed 5 nights in Nov 2017
Response from nishitetsu resort inn naha aixin on Nov 26, 2017
Thanks for your stay and comment. Our hotel is located in the center of the city and easily accessible.We apologize that there is not safe box in the room,but we can keep your valuables in the front. We look forward for your next visit. nishitetsu resort inn naha aixin

10/10 Excellent

ROBERT DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Easy access to everything..walk to beach, chinese gardens & Kencho mae station
Stayed 8 nights in Oct 2017
Response from Front desk, Toshiya Takara on Oct 23, 2017
First of all I would like to thank you for your review and the encouragements. I am pleased that you are satisfied with the location. We all are try to do our best service for you again and again. I look forward to seeing you again. Front desk, Toshiya Takara

10/10 Excellent

David, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced Hotel, close to Naha Centre
As always, an enjoyable stay at this, clean,tidy well situated hotel
Stayed 6 nights in Oct 2017
Response from Nishitetsu Resort Inn Naha Koja on Oct 24, 2017
Many Thanks on your great review! I am happy to you had a pleasant stay in our rooms. we certainly look forward to welcoming you back. Once again thank you. Nishitetsu Resort Inn Naha Koja

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice !
Exceeded my expectations. Room was immaculate, for convenience it had a built in refrigerator, kettle , shower/bath and you were supplied with your personal bathrobe. Area centrally located to Yui monorail , close to convenience stores . Staff helpful in directions even took me literally by hand showing me where monorail is located. Helped me adjust A/C . Did everything possible to make my stay comfortable. They EXCEEDED !! Next time I’m in Naha , I know where I’m going! Did I mention the price was very reasonable too ? Loved it ❤️ Thank You Nishitetsu !!!!!
Stayed 3 nights in Oct 2017
First of all thank you so much for your message. I am very grateful for this amazing encounter. Your words are very valible for our future searvice. We look forward to your next visit! Once again thank you. All staff of hotel Nishitetsu Resort Inn Naha. Mariko Koja Front Officer

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure pleasure
Staff is outstanding
Stayed 2 nights in Aug 2017
Dear sir, Thank you for your great review.your feedback is highly valuable to us.we would be more than happy to welcome you again soon. Front Desk Sachini.

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2017

10/10 Excellent

MOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great location which easily access to the international street and monorail station which is within 5 min walking distance..staff performance was excellent.. the breakfast is good enough and multiple choices.. Definitely Will come back again..
Stayed 2 nights in Jun 2017
Many Thanks on your great review! and thank you for it and for pointing your positive experiences of our facilities and services. we are very happy that you enjoyed your days in Naha and hope to have you with us soon again. Thank you. Front desk Sachini.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. close to the international street, also can walk to the beach. Hotel is standard business type, small room but newer and better than average.
Thank you for the review. I am waiting for your next visit. I am very grateful for this amazing encounter. Thank you. All staff of hotel Nishitetsu Resort Inn Naha. Mariko Koja Front Officer

8/10 Good

Hsiang-Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel in the city
Overall is great, but wifi speed is slow. Parking cost 1200 yen per night is unexpected.

6/10 Okay

Sharon , Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Quite new hotel
The hotel is quite new and room is tidy and clean. However, the small twin room is quite small. Location is fine as it take only 3 mins to the monorail and 5 mins to the shopping street. Since it is located at the beginning of the shopping street, it take quite some time to walk to the end of the street where many restaurants are located.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly Decorated Hotel At Naha
Newly decorated room, very modern Great location close to monorail station and kokusaidori

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brigida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is convenient! Accessible by monorail! Perfect for exploring Naha! Kokusai Road is within walking distance, perfect for restaurant and shopping! A great value for the money!

10/10 Excellent

Eric, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location for the price!
Hotel is in a great location in central Naha, walking distance to restaurants and shopping. Hotel staff was great and check in was fast. Room is a little small, but for 1 person is adequate for the money. Room was very clean and had all the bells and whistles. Would stay here again if traveling solo.