Ratings based on 271 Verified Reviews

4.1 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler from USA, PA

Kids friendly hotel.

Posted Nov 23, 2016
Pros: Very kids friendly, they have a display with 2 monkeys and a turtle that my kid loved!
Cons: The hotel is ocean front. It would have been nice to have access to some beach chairs (which you can rent at the beach)
Location: There is a food store in the corner (good to buy snacks) and the american plaza with lots of restaurants is in the next corner.
We stayed here in November. the hotel looks like it has seen better days. Staff barely speaks english. We had a problem with the internet and with the room key. both where fixed promptly but there was a language barrier and we used a lot of hand signs and showing to show the issue. We had a corner room. It was huge! it had a little fridge (perfect to have milk and snacks for the kid). It had a little table for 4, and a living room. Lots of space for the kid to run. The actual bedroom was a little bit crowded. Just space for the king size bed, but with all the space in the common area we didn't need more. The only thing missing to make it perfect would have been a microwave. Breakfast was included, and you can change the breakfast coupons for the lunch buffet. both buffets have a good selection of regional and western dishes. Every day it was the same menu. The restaurant has about 50 high chairs for kids which was great!. We got a surprise because with the breakfast coupons they also gave me some coupons for the baby. Each day I was allowed to change one for: 5 dippers, some milk formula and a snack or drink. this was unexpected and perfect!. I think this is the 1st time I came home with more diapers than the ones I took to the trip. Having the extra snacks was There is no pool, but you can access the pool park next door and they have a warm pool open all year long.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Posted May 28, 2016
The hotel and staff was nice. Two things that I wish we had in our room is a microwave and at least one English speaking tv channel. We had a very small refigerator but no microwave. We did not stay in the room much but it would have been nice to have a English channel on the tv when your back in the room winding down for the night. Other than that everthing was fine.
3 out of 5
by A verified traveler

Posted Oct 3, 2015 on Hotels
there were cockroaches in the room. other than that, view and service were good.
1 out of 5
by Hsu

This traveler left a rating score only Posted Aug 18, 2015 on Hotels
4 out of 5
by YA-CHU

This traveler left a rating score only Posted May 11, 2015 on Hotels
3 out of 5
by Guillaume from Tokyo

Good for honeymoon, not for business

Posted Apr 28, 2015 on Hotels
Reserved the family room thinking that we could bring a small army. I was a little surprised that the front desk asked for additional charge for my colleague who joined the trip. For a room already at a rate well above what i would pay normally for a hotel room that was unexpected. So now, this year, of all hotels I have been to, over 4 different continents, this hotel was the most expensive. You get free "onsen" access as well as breakfast which I suppose would be nice if you have time to enjoy it, but i was there on business.... I am not sure to give them my business again next time.
3 out of 5
by jesper

This traveler left a rating score only Posted Apr 15, 2015 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2014 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely place!

Posted Aug 3, 2014
It sits at a very convenient location where most shuttles and buses pick-ups are. It's near major shops in case if you forget to something. Room is comfy and the breakfast food selection is great!
5 out of 5
by Jo from London

Posted Jul 2, 2014 on Hotels
Superb and Wonderful in every aspect !