Dear Amy,Though we are glad you enjoyed our friendly service, we regret that our accommodations fell below your expectations. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our rooms. Cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

Dear Lucy,We're so happy to know that our location was perfect for your needs. That being said, we apologize for any unpleasant odor and any cleanliness concerns. We'll be sure to have our housekeeping team look into your comments and make changes where necessary. Please consider giving us another chance in the future; we know that we can change your perceptions.

Dear Brandy,Your voice is important to us, and we appreciate you for making it heard. Please accept our sincere apology for any perceived rudeness, as that is never our intention. We strive to ensure our valued guests feel welcome and comfortable, and we regret you felt otherwise on this occasion. Rest assured, your feedback matters and will be shared with the respective teams as we make sure we uphold our high-quality standards across the board. In the future, we hope you consider returning and giving us another chance to change your perceptions.

Dear William, Though it was a pleasure hosting your stay, it sounds like you didn't have the visit you expected. Please know we aim to keep our prices competitive and also at a great value for our guests. However, your feedback is appreciated as we constantly strive to enhance our guest experience. Thank you for reaching out, and we wish you happy and safe travels.

Dear Mark, We appreciate you taking the time to leave us your feedback and it's unfortunate to hear that you encountered issues with your reservation, as well as the amenities in your room. Rest assured, we'll have our team members look into the issues you mentioned so that we can ensure this doesn't happen again in the future. Thank you, and we hope you'll give us another chance later down the road.

Dear Michael, While we're happy to hear that our cleanliness impressed you during your visit, we apologize for any unpleasant odors during your stay. We'll be sure to have our housekeeping team come to look into the issue you mentioned as soon as possible. Despite this, we hope you'll come back and visit us again the next time you come to the area.

Dear Jason, It's unfortunate to hear that you didn't have a positive experience while staying with us. Please accept our apologies for any issues regarding the cleanliness or upkeep of our accommodations. We'll be sure to have our housekeeping team come down and look into your claims further. Thank you and we wish you safe future travels.

Dear Jerry, In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Our team is committed to positive change, so rest assured that we will use your feedback to address your concerns and ensure that we're always presenting our property in the best light. Given another chance, we would like to welcome you back for a stay that is nothing short of stellar.

Dear Shawn, While our guests' comfort is always prioritized, we are saddened to hear we fell short of your expectations in this regard. You should never be made to feel judged or uneasy, and as such, we will be discussing your comments with our staff members right away. We hope you'll give us another chance to change your perceptions one day on a future visit.

Dear Pedro, Guest satisfaction means everything to our team, so we're disappointed to learn that you were not entirely comfortable throughout your visit. Thank you for sharing the ways where you noted room for improvement so that we can work to find solutions. We are committed to doing everything we can to ensure a fantastic stay for all travelers, so thank you for sharing your invaluable remarks.

Dear Charles, Thanks for reaching out to us. Our staff is typically commended for their warm hospitality, so it caught us off guard to learn this is what your experience looked like. We have brought your concerns to our team's attention so we can ensure professionalism is maintained at all times. This isn't how we want you to remember us, so please consider giving us another chance to impress you next time you're in Norman.