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Reviews of Best Western Plus Barsana Hotel & Suites

2.5 out of 5
Best Western Plus Barsana Hotel & Suites
7701 C A Henderson Blvd, Oklahoma City, OK

Reviews

8.4

Very Good

Rating 10 - Excellent. 488 out of 1001 reviews" "
Rating 8 - Good. 326 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

January

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was a great experience! The gentleman and I got to talking and led to funny stories and laughing! I was having surgery the following day so it did me good! Would stay there again if needed! Recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
design
Stayed 1 night in Feb 2024
Response from Tim on Feb 26, 2024
Thank you for your review and we hope you come back soon.

10/10 Excellent

Arthur

Traveled with family
Liked: Staff & service, property conditions & facilities
Bathroom door doesn’t close properly.
Stayed 1 night in Feb 2024
Response from Tim on Feb 26, 2024
We thank you for your review and we sincerely apologize for any inconvenience with your stay. Please if any time there is a problem with your stay, please notify us immediately and we will do our best to fix the problem. We hope to see you again soon one day. Take care and god bless!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tim on Feb 12, 2024
Thank you

10/10 Excellent

Laura

Liked: Amenities, property conditions & facilities
No complaints. Friendly staff!
Stayed 1 night in Feb 2024
Response from Tim on Feb 5, 2024
Thank you for your most recent stay and we truly appreciate your review. We are always happy to hear that you enjoyed your stay, and our staff was friendly and helpful. We look forward to seeing you again but in the meantime take care and God bless!

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated swimming pool
Stayed 1 night in Jan 2024
Response from Tim on Jan 31, 2024
Thank you for your most recent stay and for taking time to complete our survey. We appreciate your business and are pleased to hear that you enjoyed your stay and had fun in the pool. Yes, it is a heated indoor pool, and we hope to see you again soon. Take care and God bless!

10/10 Excellent

Elizabeth

Business traveler
For the price its a good hotel. I stay here a couple of times a year usually by myself.
Stayed 1 night in Jan 2024
Response from Tim on Jan 30, 2024
Ms. Elizabeth, we thank you for your recent stay and for staying with us consistently. We thank you as well for leaving an awesome review and for taking time out of your day to do so. We look forward to seeing you again and hope you had a blessed day!

10/10 Excellent

Kourteney

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bbk
Stayed 1 night in Jan 2024
Response from Tim on Jan 24, 2024
Ms. Kourteney, we like to thank you for your most recent stay with us and for taking time to complete our survey. We appreciate your feedback and are pleased to hear that you enjoyed your stay with us. We look forward to a return visit and hopefully sooner than later. In the meantime take care and have a blessed day!

10/10 Excellent

Casteal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That there is no hottub
Stayed 1 night in Jan 2024
Response from Tim on Jan 9, 2024
Mr. Casteal we like to thank you for your most recent stay and for taking the time to complete our survey. We appreciate your business and feedback. We do apologize for any inconvenience or miscommunication, but we do have jacuzzi suites available, but our pool area is just a heated indoor pool. Again, we do apologize and hope to see you back again one day soon.

10/10 Excellent

SUMMER

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. And the Manager is very tentative to guests. We stay here every time we come in to town.
Stayed 2 nights in Dec 2023
Response from Tim on Jan 1, 2024
Thank you

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay.
Stayed 1 night in Dec 2023
Response from Tim on Dec 23, 2023
Thank you for your most recent stay we wish you a merry Christmas and a happy new year!

10/10 Excellent

Jose

Tim at the front desk is awesome!! Very helpful and extremely courteous.
Stayed 1 night in Dec 2023
Response from Tim on Dec 13, 2023
Mr. Jose, we appreciate your business and your feedback thank you for your most recent stay. We are pleased to hear that you had a great experience and that our staff was very helpful and courteous towards you while you were with us. We look forward to a return visit and hope you have a blessed day!

6/10 Okay

Luis

Traveled with family and small children
Didn’t clean my room
Response from Tim on Feb 12, 2024
Thank you for taking time to complete this survey. We appreciate your business and do want to apologize for any inconvenience. We have been experiencing a shortage of staff and we have signs posted everywhere to let guest know if you need anything do not hesitate to ask front desk and they will get you taken care of asap. We hope that does not hinder you from staying with us and we hope to see you again someday soon.

10/10 Excellent

Rebel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tim on Dec 23, 2023
thank you for your stay and merry Christmas to you and your family!

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, very quiet, staff was very helpful. And hotel was close to all the places we were wanting to visit. Great experience.
Stayed 4 nights in Nov 2023
Response from Tim on Nov 28, 2023
Ms. Bethany, we like to thank you for your most recent stay and for taking the time out of your busy schedule to complete our survey. We are pleased to hear that you enjoyed your stay and had a great experience with our staff. Our hotel is within walking distance to a variety of restaurants and convenient stores. We look forward to a return visit and hope you and your family have a blessed holiday.

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, room comfort
Do not stay here!
The two gentlemen who checked us in were amazing. However the rooms were dirty, but we checked in very late so we just wanted to rest and get back on the road. However, our car was broken into and stuff was stolen. The morning staff didn’t care, they didn’t even help. They stated that their cameras do not reach the parking lot and there wasn’t anything they could do. We asked for a broom, they gave it to us and went back inside. They didn’t even ask questions but just shrugged off the whole thing. I will never stay with this hotel again! I have filed a claim against them!
Stayed 1 night in Nov 2023
Response from Tim on Nov 20, 2023
To address this issue, we will say we do apologize for the inconvenience and for your belongings being damaged. We are sincerely sorry for the troubles you encountered while in house with us. Our staff does an amazing job at making sure you experience proper hospitality. Best Western is not liable for lost or stolen property and again we do apologize. Staff did bring you out a broom and dustpan to help clean up and staff also advised you to call the police to fill out a report which you never did and that is a guest responsibility. We rarely have problems with that and nationwide has a major problem with the transient in every city and state. We hope you will give us another chance and hope everything turns out for the best.

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants
Stayed 1 night in Oct 2023
Response from Tim on Oct 30, 2023
Thank you for your response and for taking the time to complete the survey. We appreciate your visit and your feedback. We do have many family-oriented restaurants near our facility within walking distance and numerous restaurants that are just a short drive. We look forward to a return visit and hope you and your family have a wonderful day!

8/10 Good

Veronica

Stayed 1 night in Oct 2023
Response from Tim on Oct 24, 2023
Thank you, Ms. Veronica for your visit and for taking the time to complete our survey. We appreciate your feedback and let us know if there is anything else we could do for a return visit. We look forward to seeing you and hope you have a wonderful evening!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim on Oct 23, 2023
Thank you, Phyllis, for your most recent stay and for completing our survey if you feel there is more, we can do to improve your stay for your next visit please feel free to contact hotel directly in the meantime take care and God bless!

10/10 Excellent

Sharon

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Oct 2023
Response from Tim on Oct 16, 2023
Ms. Sharon, we like to thank you for your stay and for the review. Take care and have a blessed day!

10/10 Excellent

Dayna

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim on Oct 11, 2023
Thank you for your most recent stay and for completing our survey. We appreciate your visit and hope you come back again to see us soon. Take care and have a blessed day.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant!
A clean and well-maintained hotel for an overall pleasant experience. Good proximity to many popular areas. Felt safe overall. Would definitely recommend.
Stayed 1 night in Sep 2023
Response from Tim on Oct 5, 2023
Thank you, Ms. Sandra, for your honest feedback and we are glad to hear that you enjoyed your stay and had a pleasant stay. We are located near a highway with numerous restaurants in vicinity.

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this property
Stayed 1 night in Oct 2023
Response from Tim on Oct 5, 2023
Now Mr. Richard we are saddened to hear you telling people to stay away and we are curious as to why? Please contact hotel directly as we would like to hear the voice of the customer and find a solution to what went wrong. Slandering property isn't right and you're not giving reason as to why so please enlighten us in the meantime take care and have a wonderful day!

8/10 Good

Elizabeth

Business traveler
I have stayed here several times the room was large and well appointed. As a woman traveling alone I felt safe inside and out. The area has some homeless but the staff makes sure the area is safe
Stayed 2 nights in Sep 2023
Response from Tim on Oct 5, 2023
Thank you for taking the time to complete the survey and for your most recent stay. We appreciate you coming back several times and as you can see, we do maintain our property to the best of our ability. We have a dedicated employee who keeps the homeless off our property and makes sure our guest feels welcomed relaxed and at home. We thank you for your visit and hope to see you again soon. In the meantime, take care and have a blessed day!

8/10 Good

Jose

Stayed 13 nights in Aug 2023
Response from Tim on Oct 5, 2023
Thank you for your recent stay and for taking time to complete our survey. We appreciate your business and hope we see you again soon.

10/10 Excellent

fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a clean room and friendly staff. Serves a good breakfast many options of coffe, tea and juices. I go to Okla city several times a year and the past 3 years I have always stayed here.
Stayed 2 nights in Sep 2023
Response from Tim on Sep 13, 2023
Mr. Fred, we appreciate you taking time to complete the survey and for coming back every time you are in town. Our hotel does offer a hot breakfast and our housekeepers take pride in cleaning our rooms. We are always here to assist you and we look forward to the next time you are in town. In the meantime, take care and have a blessed day!

8/10 Good

Robyn

Stayed 1 night in Sep 2023
Response from Tim on Oct 5, 2023
Thank you for your most recent stay and for leaving us a honest review. We appreciate your business and hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Front desk was friendly and always helpful. Rooms were clean and well kept together. AC could’ve been better, but that’s nothing huge to complain about.
Stayed 1 night in Sep 2023
Response from Tim on Sep 4, 2023
Thank you for taking time to complete this survey and for being honest about your stay. We are pleased to hear everything met your expectations and that our staff was kind and friendly enough to make you feel comfortable and welcome. We look forward to a return visit and hope you and your family have a blessed day!

10/10 Excellent

Shane, Oklahoma City

Stayed 2 nights in Aug 2023
Response from Tim on Sep 4, 2023
Thank you

8/10 Good

Elbert

Liked: Amenities
Clean Staff helpful.
Stayed 1 night in Aug 2023
Response from Tim on Aug 10, 2023
Thank you, Elbert, for the awesome review and for taking time out of your day to complete the survey. It pleases us to know that you were satisfied with your visit and hope to see you again soon. Take care and have a blessed day!

10/10 Excellent

Haley

Stayed 1 night in Jul 2023
Response from Tim on Aug 22, 2023
We like to thank you for your most recent stay and for taking the time to complete our survey. We look forward to a return visit.

6/10 Okay

trish

Traveled with family
people nice
Stayed 1 night in Jul 2023
Response from Tim on Jul 24, 2023
Thanks for taking the time to complete this review. We look forward to a return visit and hope you have a blessed day!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk greeter was very friendly andade check-in a breeze.
Stayed 1 night in Jul 2023
Response from tim on Jul 17, 2023
Irene, we like to thank you for your most recent stay and for taking time to completing our survey. We are glad to hear our staff was kind and friendly displaying hospitality for you to feel comfortable and welcomed with open arms. We like to hear express check in by making it a breezy and easy process. We look forward to a return visit and hope you have a blessed day!

10/10 Excellent

Jay

Stayed 1 night in Jul 2023
Response from Tim on Jul 31, 2023
We thank you for taking the time to complete this survey and for leaving a five-star review. We are glad you were able to partake in our amenities pool, exercise room and breakfast in morning from 6-9am. We hope to see you again soon and hope you have a blessed day!

10/10 Excellent

Aislynn

Stayed 1 night in Jul 2023
Response from Tim on Jul 31, 2023
Thank you for taking time to complete this survey. We are glad for the 5 out of 5 review and pleased to hear you enjoyed your stay while in house with us. We look forward to a return visit and hope you have a blessed day!

8/10 Good

Wendy, Tulsa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the staff were great and was worth what we paid. I just didn’t like the area around the hotel. The businesses and home nearby seemed unkept and a little unsafe although we had no problems. The hotel requires a room key to enter even the front door so there was an added level of security.
Stayed 1 night in Jun 2023
Response from Tim on Jul 10, 2023
Mrs. Wendy, we like to thank you for your most recent stay and for taking the time to complete our survey. Our facility is located off of a major highway which tends to lead to a bunch of transient people in area. We do our best to keep unwanted visitors off of our property hints why our front door has key card access for guest use only. It does add for extra security for our guest and employees as well. We do appreciate everything, and we do hope you come back to see us again soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tim on Jul 4, 2023
Thank you and hope you have a blessed day!

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a safe area. Full of transients and other suspicious activity that was witnessed within 5 minutes of arrival. Didn’t end up staying and ate the cost for another hotel in a safe location.
Stayed 1 night in Jun 2023
Response from Tim on Jul 4, 2023
We like to thank you for taking the time to complete our survey hotel did not charge you for holding your room our location has had minor issues with transients and it seems as we are not alone with that growing problem in America, but we keep them off our property and make sure our guest is safe and comfortable while visiting our facility. We do wish you the best and I apologize we didn't get to meet you. We hope you give us a chance if back in town in meantime take care and have a blessed day!

10/10 Excellent

Teresa

Stayed 1 night in Jun 2023
Response from Tim on Jul 24, 2023
Thanks for the review we hope you have a blessed week!

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tim on Jun 26, 2023
Thanks for completing our survey and we look forward to a return visit.

10/10 Excellent

Debbie

Stayed 1 night in Jun 2023
Response from Tim on Jul 10, 2023
Thank you and we appreciate your business. We hope to see you again.

10/10 Excellent

Toby, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service especially the guy working at night. Kinda rough neighborhood but it was well lite and the facilities are nice and clean
Stayed 1 night in Jun 2023
Response from Tim on Jun 12, 2023
We thank you for your stay and hope to see you again soon.

2/10 Terrible

Cynthia

Stayed 1 night in Mar 2023
Response from Tim on Jun 12, 2023
Thanks for your most recent stay and for taking time to complete survey.

8/10 Good

Stacy

Liked: Cleanliness, staff & service
Not bad at all!
Overall a nice stay. It's a no frills type of hotel and it met all of my needs for a clean, safe, quiet place to stay.
Stayed 1 night in May 2023
Response from Tim on May 20, 2023
Thank you for your most recent visit and for completing our survey. We appreciate your honesty and for leaving an awesome review. We do hope you come back again soon and, in the meantime, take care Have a blessed day!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice for a hotel.
Extremely friendly staff and a nice room. Very pleased with my stay.
Stayed 2 nights in May 2023
Response from Tim on May 17, 2023
Howard, we like to thank you for your most recent visit and for taking the time to complete our survey. We are pleased to hear that you had a very pleasant stay and made as you say a solid choice. Lol We are looking forward to a return visit and hope you have a blessed day!

10/10 Excellent

kathie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, great price with very friendly staff. Only negative was the poor water pressure in showers. Definitely will stay again if in the area!
Stayed 2 nights in May 2023
Response from Tim on May 15, 2023
Kathie, we like to say Thank you for your most recent stay and for taking time to complete our survey. We like to apologize for the poor water pressure you experienced during your stay. When we have a full house, it tends to do that from time to time and we are working to fix that problem. Again, we do apologize and look forward to a return visit. In the meantime, take care and have a blessed week!

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2023
Response from Tim on May 15, 2023
Chris, we like to thank you for your most recent stay. We are pleased to know you were satisfied with visit. We do appreciate your business and hope you come back again soon.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a joke!
1. Dirty drunk covered in blood people at the pool inside across manager window and nothing was done about it. 2. Place smells like BS. 3. In rooms all is Dirty: lights, bed, door lock does not work, toilet defective, dark, walls are like from 1920, street lights is at the window and there is no cover on window- day and night all like day. Toilet paper was not replaced. Housekeeper and this hotel is a joke. Front girl at manager window was mumbling something nobody knew what she wanted. Very hot in hotel. Noisy. Elevator had no fan and very hot - if u stuck u dead. Food at morning is junk too i guess made by same Housekeeper somewhere in restroom. Do not book here.
Stayed 1 night in May 2023
Response from Tim on May 10, 2023
Mr. Korolenko, we like to thank you for taking the time out of your day to complete this survey. We would like to hear more about your experience so if you could contact hotel that would be amazing. We were never notified of any of these issues. Our hotel was remodeled within five years. All amenities are working properly and our facility is in top notch shape with plenty of return guest. This review sounds horrible and doesn't match our standards. If ever you have a complaint notify front desk or management in morning. We do our best to make sure our guest is satisfied happy and relaxed while in house with us. None of our housekeepers cook the breakfast and they do a great job maintaining cleaning and keeping our facilities clean. We were never notified of any complaints We do not allow drinking in our pool area and none of our other guest mentioned anyone covered in blood. I do hope you contact us so we can figure out what occurred in the meantime take care and have a blessed week!

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem in OKC
We thought this was a delightful hotel at a reasonable price. A hidden gem. Best Western isn't afraid of architectural detail -- the interior arches ad crown molding in the room, and the colorful decor, were really nice. Tim at the front desk was warm and easy to talk to. Well done.
Stayed 1 night in Apr 2023
Response from Tim on May 7, 2023
Thank you, Jo, for the awesome and detailed review. We appreciate your business and enjoy your company while in house with us. Our facility went through a remodel a few years back and we take pride in keeping it clean and well maintained. We look forward to seeing you and your family soon in the meantime take care and have a blessed week.

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Tim on May 6, 2023
Thank you for your stay and visit. We hope to see you soon! In the meantime, take care and have a blessed and beautiful day!