Ratings based on 861 Verified Reviews

2.5 out of 5
41% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

The heater did not work. Was very cold in room.

Posted Feb 15, 2017
Was very cold. Room was clean and neet. Would have been OK if we would not have frozen to death.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe

Clean and cheap.

Posted Feb 5, 2017
Not bad. Dated interior but my room was clean and comfortable. The staff was friendly.
Comment from Hotel Management
Feb 5, 2017 by Roz, Hotel Management
Thank you so much for your positive response!! Positive responses like these are what keep us going and we will be sharing this with the team! Thanks again for staying with us and we look forward to seeing you again in the future!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2017
It was clean , the coffee pot didn't work ,the bar was nice didn't try the restaurant
Comment from Hotel Management
Feb 5, 2017 by Roz, Hotel Management
Thank you so much for your positive response!! Positive responses like these are what keep us going and we will be sharing this with the team! Thanks again for staying with us and we look forward to seeing you again in the future!!
3 out of 5
by A verified traveler

Tired old hotel with gobs of weird quirks

Posted Jan 29, 2017
This hotel is in dire need of updates. Popcorn ceilings? Tube TV with non functional remote control. Fridge and microwave oven without a plug? Awful pillows. Spend $10 for modernity.
Comment from Hotel Management
Feb 5, 2017 by Roz, Hotel Management
Thank you for providing feedback on your recent stay at the Biltmore Hotel OKC. We're sorry to hear that we did not exceed your expectations, but we appreciate your comments because they're helpful to us as we consider future operational enhancements to the property and in our service. If given the opportunity, we would love to have you back with us in your future travels so we can make it right. Sincerely, Rose Martinez Sales & Revenue Mgr Biltmore Hotel OKC
1 out of 5
by A verified traveler

HORRIBLE

Posted Jan 24, 2017
Ended up in hospital! Attempted to stop domestic violence.
3 out of 5
Recommended
for Everyone
by A verified traveler

For a cheap hotel it's okay

Posted Jan 23, 2017
It's an inexpensive hotel, so it's not going to be new or fancy but it's nice & quiet when we go, king size beds are fine & clean bathroom. Remote sometimes takes a min. Non smoking, two pools & two bars. It was fun
Comment from Hotel Management
Feb 5, 2017 by Roz, Hotel Management
Thank you so much for your positive response!! Positive responses like these are what keep us going and we will be sharing this with the team! Thanks again for staying with us and we look forward to seeing you again in the future!!
4 out of 5
Recommended
for Everyone
by A verified traveler from enid ok

Nice location lots to do in the area

Posted Jan 23, 2017
While we had an issue with another guest the hotel staff was excellent at helping us out and moved us to another room and we did enjoy our stay. I would recommend this hotel. I will be back there to stay again
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Overall it was good. The room was nice and clean but it didn't have a microwave or fridge. The whirlpool was closed down bit the indoor pool was nice.
1 out of 5
by A verified traveler

Dilapidated

Posted Jan 8, 2017
Smells like cigarette smoke. Mildew in the bathroom. Overall a dilapidated building that was probably nice when it was built. Needs to be demolished. I couldn't stay the night.
Comment from Hotel Management
Feb 2, 2017 by Roz, Hotel Management
Thank you for providing your review on your recent experience at the Biltmore Hotel OKC. I'm very sorry for the unforeseen incident that occurred in the next building. We are happy that no one was injured or hurt and have even doubled up on our security measures. I will share your experience and comments with our management team, so that all these issues - from cleanliness to our response and recovery - can be addressed and improved. Your feedback is important, and I am thankful you offered us the opportunity to know of where improvement is needed. If the opportunity would present itself, we would love you to have you back and provide a truly memorable experience for you and your family.
3 out of 5
Recommended
for Everyone
by A verified traveler from eureka, ca

Run down & cheap

Posted Dec 16, 2016
when I checked in they gave me keys to an already occupied room. There was pubic hair in the sink and on the mirror. I asked for a microwave 3 times before I finally got one the next evening. A dog started barking at 1am and it lasted for 20 minutes. The bed was horrible and hurt my back. The place is really run down. The restaurant and bar are never open. But the hotel staff are very friendly, they provide a free airport shuttle, and the $5 breakfast is good.
Comment from Hotel Management
Feb 2, 2017 by Roz, Hotel Management
Thank you for providing feedback on your recent stay at the Biltmore Hotel OKC. We're sorry to hear that we did not exceed your expectations, but we appreciate your comments because they're helpful to us as we consider future operational enhancements to the property and in our service. If given the opportunity, we would love to have you back with us in your future travels so we can make it right.