Breakfast, lunch, dinner served; American cuisine, garden views
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Reviews of Colcord Hotel Oklahoma City, Curio Collection by Hilton

4.5 out of 5
Colcord Hotel Oklahoma City, Curio Collection by Hilton
15 N Robinson Ave, Oklahoma City, OK

Reviews

9.6

Exceptional

Rating 10 - Excellent. 806 out of 999 reviews" "
Rating 8 - Good. 133 out of 999 reviews" "
Rating 6 - Okay. 31 out of 999 reviews" "
Rating 4 - Poor. 17 out of 999 reviews" "
Rating 2 - Terrible. 12 out of 999 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with family
Centrally located. Staff always had a smile.
Stayed 6 nights in Apr 2024
Response from Bobby Cather, Guest Services Manager on Apr 16, 2024
I'm so happy you had a great experience! We hope to see you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the positive review! We hope to see you again soon.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my stay. Only complaint is my first night I clapped a few times watching a ball game in my room (which I know I shouldn't have been) but I got a knock on the door about a noise complaint. Perfectly fine and I understood so I kept it down. However, all night long that night and the following night, whoever was around my room was banging around and making all kinds of noise non stop. I did not make a noise complaint but maybe I should have. I just thought that was odd. Honestly though my stay was awesome and it was within walking distance of all the places I needed to go.
Stayed 2 nights in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
I am so sorry about the noise issues you had. Please feel free to call the front desk next time so we may look into this for you. I am happy it did not take away from your overall experience! We hope to see you again soon.

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful - I will stay again and have already recommended the hotel to colleagues.
Stayed 1 night in Apr 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the kind words and positive review! We hope to see you again soon.

10/10 Excellent

lynn, chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the kind words and positive review! We hope to see you again soon.

10/10 Excellent

Cheryl

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the kind words and positive review! We hope to see you again soon.

10/10 Excellent

Russel

Traveled with family
Liked: Cleanliness
Very nice hotel. One very small thing is you could tell it was definitely an older building because hallways and doorWaze were narrow
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the kind words and positive review! We hope to see you again soon.

10/10 Excellent

Treynor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the positive review! We hope to see you again soon.

10/10 Excellent

jerrell

Liked: Cleanliness, staff & service, property conditions & facilities
VERY NICE PROPERTY & EXCELLENT STAFF
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the kind words and positive review! We hope to see you again soon.

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very clean. Only complaint is they nickel and dime you. Have to pay for water bottles in the room, and $5 a piece soda can in mini fridge. We enjoyed our stay, would stay again.
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the positive review! Just so you are aware, our water bottles are completely complimentary. We hope to see you again soon.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a concert. Valet shuttled us to the Paycom center so that was super convenient. Also Hayley at the front desk was super nice and yet above and beyond. Will definitely stay here again
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the kind words and positive review! I will be sure to pass on your words to Haley. We hope to see you again soon.

10/10 Excellent

Jennifer

Traveled with partner
The staff were friendly and helpful!! This old style beautiful hotel was perfect for our trip to OKC! The bed was so comfortable and we dined in the restaurant for breakfast which was delicious! Within walking distance is a beautiful botanical garden as well as a museum!
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the kind words and positive review! I am glad our staff helped make your stay excellent. We hope to see you again soon.

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful all throughout and the rooms were very nice. Parking is a nightmare, you will have to park in the public garage across the street and walk to the hotel unless you want to pay for the valet. The desk attendant was very difficult to hear and understand and I dont feel like he did a good job explaining anything to us. We were charged an extra 50 dollars with no explanation as to why. I had to go ask and was told it was essentially a security deposit and would be returned at check out. It has not been at this time. All in all, very solid hotel and would recommend any day.
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Mar 13, 2024
I apologize for the confusion during your stay. The 50 is not a deposit, it is an authorization, and it will return to your card. I am glad that you still had an overall positive experience, and we hope to see you again!

6/10 Okay

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was not ready at check in and overpriced for the experience. I have paid less for far nicer hotels.
Stayed 1 night in Mar 2024
Response from Bobby Cather, Guest Services Manager on Mar 12, 2024
I am sorry you had such a negative experience. Our housekeeping team works very hard to have rooms ready by 3PM, but sometimes it does not happen, especially on days with a lot of early arrivals. I apologize that you were delayed. Please let me know if you have any additional feedback.

10/10 Excellent

Elizabeth, Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, beautiful facility
Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Mar 12, 2024
Thank you for your kind words and positive review! We hope to see you again soon.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely. Room Service for these weary travelers was great. Breakfast was perfect. Our new go-to destination. Good job👍
Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Mar 12, 2024
Thank you for your kind words and positive review! I am glad you enjoyed our room service. We hope to see you again soon.

10/10 Excellent

Britney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stay at the Colcord!
Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Mar 12, 2024
Thank you for your kind words and positive review! We hope to see you again soon.

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the positive review! We hope to see you again soon.

2/10 Terrible

Aremonee

Didn’t like that I paid for a suite with a Jetta tub and got the suite with a wheel chair accessible shower. I talked to them about it and they told me it’s based off availability, I wouldn’t have bought the suite if I knew my wife wasn’t going to have a tub to relax in
Stayed 1 night in Feb 2024
Response from Charles J Higginbottom on Feb 25, 2024
Thank you for choosing the Colcord for your recent stay, and for taking the time to share your thoughts with us. We sincerely value your feedback as it helps us improve our services and better meet the expectations of our valued guests.We understand your disappointment regarding the room type, and we genuinely apologize for any inconvenience this may have caused during your stay. We strive to ensure that our guests have a comfortable and enjoyable experience, and it is disheartening to hear that we fell short of meeting your expectations.We would like to address the concern you raised about the room type discrepancy. Unfortunately, Expedia, as a third-party booking platform, does not guarantee the exact room type, but rather the general room layout. We always recommend booking directly through the hotel to ensure a more personalized experience and to provide you with the most accurate information about room availability and amenities.We truly regret any frustration or inconvenience you and your wife experienced, and we want to assure you that your comments have been shared with our team for further review. We are committed to learning from this experience and taking the necessary steps to prevent similar situations in the future.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back to the Colcord for a more positive experience. If you have any further concerns or if there is anything else we can do to make amends, please feel free to reach out to us directly.Thank you for choosing the Colcord, and we look forward to the possibility of hosting you again in the future.Sincerely,Charles J HigginbottomAssistant Front Office Manager

10/10 Excellent

David, Fort Worth

Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Apr 9, 2024
Thank you for the positive review! We hope to see you again soon.

10/10 Excellent

james h

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an Amazing place to stay.
Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Feb 14, 2024
Thank you for the kind words and positive review! We hope to see you again soon.

10/10 Excellent

Tonia, springdale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing!
Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Feb 10, 2024
Thank you for your kind words and positive review! We hope to see you again soon.

10/10 Excellent

lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Feb 8, 2024
Thank you for your kind words and positive review! We hope to see you again soon.

10/10 Excellent

DeLynne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property with friendly staff.
Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Feb 8, 2024
Thank you for your kind words and positive review! We hope to see you again soon.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property has class. A good restaurant and excellent service also
Stayed 1 night in Feb 2024
Response from Bobby Cather, Guest Services Manager on Feb 8, 2024
Thank you for your kind words and positive review! We hope to see you again soon.

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasnt "Hotel chain" vibes. Just a classy one of one
Stayed 2 nights in Dec 2023
Response from Bobby Cather, Guest Services Manager on Feb 8, 2024
Thank you for your kind words and positive review! We hope to see you again soon.

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Rarely have I come across such an incredibly hospitable staff. Their welcoming demeanor and unparalleled service left me in awe. Their warm and friendly approach made me feel right at home. It was truly a remarkable experience that has left a lasting impression on me."
Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Feb 1, 2024
Thank you so much for your glowing review! I am thrilled that our passion for hospitality came through so strongly during your stay. We hope to see you again when your travels bring you back to Oklahoma City!

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is showing its age in certain areas. Elevators particularly. Room service isn’t up to par with the hotel.
Stayed 2 nights in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 31, 2024
I'm so sorry your experience was less than perfect. I will absolutely pass this feedback along to help improve our level of service. Have a great week.

6/10 Okay

Jessica

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Its out dated and uses dummy thermostats that revert to whatever the master is set to. Gross..
Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 31, 2024
I'm sorry your experience was less than perfect! Our thermostats are real and do control the in-room temperature, we do not have a master. If there was something wrong with your thermostat, please let me know your room number so my engineer may look into it! Have a great week.

10/10 Excellent

Johnny

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked everything about this hotel. The staff are very friendly and very helpful. Thank you, I appreciate you all! 🙏
Stayed 2 nights in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 31, 2024
Thank you for the kind words and positive review! We hope to see you again.

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to for a weekend stay!
Stayed 2 nights in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 31, 2024
Thank you for the positive review! We hope to see you again.

10/10 Excellent

Coty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Ben staying there 15 years and still never disappoints.
Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 26, 2024
Thank you so much for the kind words! I'm so happy that we have maintained your trust and loyalty over the years. We hope to see you again soon.

10/10 Excellent

Ida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful downtown hotel with great service!
This hotel was gorgeous when you walk in, and the service was top-notch! They even have a Mercedes car that you can be driven and in if you have a destination within a few miles which was really helpful. Anthony was great and drove us to dinner, our event, and back home when we stayed on a really cold night. Everyone was super friendly from check-in to valet and this place is a must stay! Their bathroom toiletries were L'ocitane which shows their attention to detail.
Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 17, 2024
I'm thrilled you had such a great experience! We hope to see you again very soon should your travels bring you back to Oklahoma City.

10/10 Excellent

Margaret, MEQUON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 13, 2024
Thank you for the positive review! We hope to see you again soon.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was "fine". Problem is that I consider fine to be a downgrade for a hotel like this. Biggest problem was the bathroom. No towel racks in the vanity area and only one small one in the shower area. Door to WC squeaked loudly.
Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 12, 2024
I am so sorry to hear about your experience. I will get these issues addressed with my engineering team. If you have any further feedback, do not hesitate to reach out.

10/10 Excellent

Ryder

Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 12, 2024
Thank you for the positive review! We hope to see you again soon.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, nice room!
Stayed 1 night in Jan 2024
Response from Bobby Cather, Guest Services Manager on Jan 9, 2024
Thank you for the positive review! We hope to see you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Bobby Cather, Guest Services Manager on Jan 9, 2024
Thank you for the positive review! If you have any further feedback, do not hesitate to reach out. Have a great week.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Bobby Cather, Guest Services Manager on Jan 6, 2024
Thank you for your positive review! We hope to see you again soon.

8/10 Good

Clint

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The basic double room wasn't really special. I'd choose the Omni for comfort and luxury over the Colcord. Room service was nice. If you don't look fancy or rich, the servers at the restaurant and bar will be rude. At the Omni, they're all kind and accommodating. The shower was great. Amazing water pressure. The valet staff were nice and helpful as was the check in staff. Staff delivering room service seemed happy to bring drinks and food. The walk to the Paycom Center was quick and easy even in the cold.
Stayed 1 night in Dec 2023
Response from Bobby Cather, Guest Services Manager on Jan 6, 2024
Thank you for your kind words and feedback! I'm sorry your stay was less than perfect. I will pass along your restaurant feedback so we may prevent these issues from happening to future guests. Have a fantastic weekend.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Great stay, lovely room and staff. Restaurant/room service was understaffed and a little unorganized, but dinner was excellent. Overall, great stay.
Stayed 1 night in Dec 2023
Response from Bobby Cather, Guest Services Manager on Jan 6, 2024
Thank you for your feedback! I'm glad your restaurant experience did not take away from an overall great stay. I will pass your feedback along so we can hopefully improve our service in the future!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Exceptional Hotel - Unless Hailey is on shift
The hotel its self was very nice, the lobby and rooms were clean and elegantly decorated. Staff was mostly friendly and welcoming with the exception of Hailey who was less than cordial at check in and failed to provide even the worst level of service by providing none instead. We had chosen to valet park and I had accidentally left a small paper bag in our vehicle. I called down to request it be brought to the front desk as we didn’t know where the cars were stored. Hailey offered to deliver it to the room, I said if for some reason that is too much of hassle let me know I am happy to come down and retrieve it. Hailey said give her just a bit and she would call our room. When 5 hours went by I went down to the desk to ask for the bag a second time,Hailey stated oh gosh I forgot wait just a moment she went out to valet service to ask for and said it will be here in a few mins. I waited then had to return to our room. I waited an hour then went back down to get it and it was never brought. At this time there was new staff at the front desk who offered to personally retrieve it right then. I requested the car be brought for user so there was no need at that time. Other than that it was a more than pleasant experience. I would definitely recommend staying at this hotel and plan to visit again soon. I hope on a shift that isn’t dependent on Hailey for service.
Stayed 1 night in Dec 2023
Response from Bobby Cather, Guest Services Manager on Jan 31, 2024
I'm happy you had a great experience! This is definitely out of character for Haley, who is typically extremely hospitable and efficient. I will be sure to look into this to see what went wrong. Have a great week!

10/10 Excellent

Karie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bobby Cather, Guest Services Manager on Dec 31, 2023
Thank you for the positive review! We hope to see you again soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brought my youngest for a quick birthday trip before Christmas, his first stay in the downtown area he loved it!!
Stayed 1 night in Dec 2023
Response from Bobby Cather, Guest Services Manager on Dec 31, 2023
I'm so glad to hear they had a good time! We hope to see you again very soon.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Bobby Cather, Guest Services Manager on Jan 9, 2024
Thank you for the positive review! We hope to see you again soon.

10/10 Excellent

Liz

Stayed 2 nights in Dec 2023
Response from Bobby Cather, Guest Services Manager on Jan 9, 2024
Thank you for the positive review! We hope to see you again soon.

10/10 Excellent

larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bobby Cather, Guest Services Manager on Dec 20, 2023
Thank you so much for your positive review! We hope to see you again soon.

4/10 Poor

Jessica

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Bobby Cather, Guest Services Manager on Dec 20, 2023
I am so sorry to hear that your experience was less than perfect. If you have further feedback for us, please do not hesitate to reach out. Thank you, and have a great week.

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, decorated so cute for Christmas. Probably the best customer service I’ve ever received at a hotel! Would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Bobby Cather, Guest Services Manager on Dec 13, 2023
I'm thrilled you had such a great stay! Please come see us again when your travels bring you back to Oklahoma City. Cheers!

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bobby Cather, Guest Services Manager on Dec 13, 2023
I'm very sorry your experience was less than perfect. Please feel free to reach out to me if you have further feedback. Have a great week.