Lobby

Reviews of Courtyard by Marriott Oklahoma City Airport

3 out of 5
Courtyard by Marriott Oklahoma City Airport
4301 Highline Blvd, Oklahoma City, OK

Reviews

8.0

Very Good

Rating 10 - Excellent. 325 out of 730 reviews" "
Rating 8 - Good. 211 out of 730 reviews" "
Rating 6 - Okay. 92 out of 730 reviews" "
Rating 4 - Poor. 46 out of 730 reviews" "
Rating 2 - Terrible. 56 out of 730 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable room, slept like a rock. nice, and clean.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Melissa, it's great to hear that you had a restful sleep at the Courtyard Oklahoma City Airport. We sincerely appreciate your compliments, noting the comfortable room and immaculate cleanliness. We hope to have the pleasure of serving you again in the future.

6/10 Okay

jon

Traveled with family
Liked: Staff & service
Not the safest area around. Several homeless people on street corners. Bigger issue was the smell of Pot on the first floor at our entrance and in the elevator. Breakfast was great though.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Jon, thank you for your feedback. It is unfortunate to hear of some concerns you had regarding the location. Rest assured, we prioritize our guests' safety and comfort. We regret hearing about your unfortunate encounter with an unpleasant odor during your stay. Your observations are valuable to us, and measures will be discussed to address them. However, we're glad you enjoyed your breakfast experience. It's our promise to deliver quality food and service for all our valued guests. Look forward to welcoming you back on your next visit.

8/10 Good

john, Shawnee

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Thanks for the great rating, John!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Courtyard Oklahoma City Airport soon, we'd love to have you back!

10/10 Excellent

Price, Wichita Falls

Traveled with partner
Liked: Property conditions & facilities
Great place to stay with airport shuttle service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Price, we're thrilled to hear that Courtyard Oklahoma City Airport met your needs perfectly, especially our convenient airport shuttle service. We hope to welcome you back during your next visit to Oklahoma City. Safe travels!

10/10 Excellent

Chelsea

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Great stay no issues
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Chelsea, we're thrilled to hear you had a smooth stay at Courtyard Oklahoma City Airport. It's gratifying for us to know you appreciated your trip. Thank you for your review and we hope to welcome you back in the near future.

6/10 Okay

Jay

Liked: Cleanliness
Disliked: Staff & service
Understaffed and unprepared
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Jay, your feedback is appreciated. It's concerning to hear about your experience of the hotel seemingly not being adequately outfitted. We understand the importance of excellent customer service and aim to be fully prepared to ensure our guests' comfort. Be sure that your observations will be considered while refining our services. We trust that your future experiences with us will better meet your expectations.

6/10 Okay

Brenda Hernandez

Liked: Staff & service
Disliked: Property conditions & facilities
My AC was broken and a lamp in the room was also broken
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Brenda Hernandez, we regret that your experience wasn't up to your expectations due to issues with room amenities. Ensuring pleasant, comfortable quarters for all our guests is of the utmost importance, and it seems we missed the mark in this case. Issues like this are not the standard at our hotel. Please know, your remarks will be addressed with our maintenance team to prevent this from reoccurring in the future. We value your feedback and hope for an opportunity to offer a superior stay in the future.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Jocelyn, it's a delight to know that your stay at Courtyard Oklahoma City Airport was to your satisfaction. We appreciate your top rating on Expedia and sincerely thank you for choosing us. We eagerly look forward to your next visit.

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room bed was comfortable
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Greg, thank you for sharing your experience at the Courtyard Oklahoma City Airport. It is wonderful to know you found the rooms and beds to be comfortable during your stay with us. Should your travels bring you back to Oklahoma City, we hope to welcome you again in the future!

8/10 Good

Dana

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 27, 2024
Thank you for the 4-star rating, Dana!It's great your time at Courtyard Oklahoma City Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Carlisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Center location was Great. Customers service was awesome
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 3, 2024
Carlisa, we appreciate your high praises for Courtyard Oklahoma City Airport. It brings us joy that our central location enhanced your stay and our team members provided exceptional service. We value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and bed was comfortable,
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Michael, thanks for your valuable feedback. We're delighted to hear that you found the room at Courtyard Oklahoma City Airport to be clean and the bed comfortable. We strive to offer our guests a memorable stay and we're pleased you had such an experience. Looking forward to hosting you again!

8/10 Good

Julio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to alot of stores and restaurants but especially the airport.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 10, 2024
Julio, it's great to hear you enjoyed Courtyard Oklahoma City Airport's convenient location near a host of shops, dining options, and importantly, the proximity to the airport. We appreciate your feedback and hope to welcome you back on your next visit to the city.

4/10 Poor

Francisco

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
No breakfast. That’s no good!!!!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Francisco, we regret to hear your dissatisfaction concerning the breakfast service. We truly value your feedback and understand your disappointment. While we aim to provide all essentials, we appreciate this specific concern being highlighted. It'll be constructive for us to enhance our services. We hope you'll consider staying with us again and give us the chance to make your next experience a more pleasing one.

2/10 Terrible

Cliffa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I brought my family for a sport event, out of town. What use to be a nice hotel was not that experience this time! Not very pleased at all! The door didn't lock properly, the thermostat didn't work, I called the front desk they had no solution but to move us rooms. One bed had a comforter, the other had a thin sheet. Went to front desk for additional comforter and i was told they ran out of comforters. We paid for two nights and the house keeper did not come in to replace towels or clean the first night! Was not please and won't be staying here again at all!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 27, 2024
Cliffa, it is disheartening to read about your experience. It's crucial for our guests to feel secure, cozy, and well-serviced, so we regret that you experienced dissatisfaction with certain aspects of your stay. We take your comments about the room maintenance and bedding seriously. We always strive to ensure comfort and satisfaction of our guests, which also includes efficient room service, and we're sorry if we fell short this time. We hate to see anyone leave with a negative impression and hope you might reconsider, giving us another chance to win back your trust.

8/10 Good

Jazzmyne

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Jazzmyne, thank you for choosing Courtyard Oklahoma City Airport and taking the time to rate us on Expedia. It's wonderful to see a solid rating and we look forward to ensuring your future stays with us are nothing short of excellent. Please come back soon.

10/10 Excellent

Zivile

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Zivile, we're thrilled to read your review for Courtyard Oklahoma City Airport! It's heartening to know that you had an amazing stay and loved everything about us. We appreciate your feedback and can't wait to welcome you back next time.

10/10 Excellent

Ted

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 18, 2024
Thank you for the 5/5 rating, Ted!It's excellent you enjoyed your time at Courtyard Oklahoma City Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Mary Joy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and staff were nice and friendly.definitely recommend!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Mary Joy, it's heartening to hear about your positive experiences at Courtyard Oklahoma City Airport. We're delighted you enjoyed the cleanliness of our hotel and the friendly demeanor of our team members. Your recommendation means the world to us. Looking forward to hosting you again!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Thank you for this excellent rating, Chris!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Oklahoma City Airport! We'd love to host you again someday for yet another unforgettable visit.

2/10 Terrible

sondra

Business traveler
Disliked: Amenities
Had bed bugs and the carpet smelled. Its a very old property which needs a full renovation.
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep & great shower!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Nancy, it's great to know you had a refreshing sleep and enjoyed the shower amenities during your stay at Courtyard Oklahoma City Airport. Your satisfaction is our top priority. We're looking forward to welcoming you back for another excellent experience.

10/10 Excellent

Cathie, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel worked with me to make my son's stay safe and convenient. They have my sincere appreciation and gratitude. Amber was very friendly and professional.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Cathie, it's heartwarming to know that Courtyard Oklahoma City Airport was able to provide a safe and convenient stay for your son. We truly value your appreciation and gratitude. Amber will definitely be pleased to hear that her friendly, professional demeanor was noticed and appreciated. We hope to welcome you and your family back in the future.

8/10 Good

Kenwood

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 16, 2023
Thanks for the 4/5 rating, Kenwood!We're happy you had such a lovely stay at Courtyard Oklahoma City Airport! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Margaret, thank you for choosing to stay at the Courtyard Oklahoma City Airport. We are thrilled to know we met your expectations and hope to continue being your hotel of choice. We truly appreciate your high rating and look forward to welcoming you back in the future.

10/10 Excellent

Detrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Detrick, it's great to see your high rating. At Courtyard Oklahoma City Airport, we strive to create memorable experiences for our guests. We're glad you had such a positive stay and look forward to welcoming you back soon.

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist was efficient and friendly. Had a lovely Cobb salad at the bistro. Very pleased with the shuttle to the airport. Would have liked grab bars for safety in the shower.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Pat, it's wonderful to hear that your experience at Courtyard Oklahoma City Airport was enjoyable, with our efficient colleagues and the lovely Cobb salad from our bistro being highlights. We truly appreciate your suggestion regarding the addition of shower grab bars for additional safety. Your satisfaction is our priority, and your feedback helps us improve. We look forward to welcoming you back the next time your travels bring you to Oklahoma City.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The young man who checked me in was courteous, pleasant, and helpful. The bed and pillows are comfy! The shower felt great. I wish there was some type of vending machine for snacks since the Bistro closes so early. We will see how checkout and the shuttle are tomorrow bright and early. I am guessing, based on things so far, they will be great!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 9, 2023
Debbie, we're thrilled to hear that you found satisfaction in our comfortable bed and appreciated the pleasantness and assistance of our front desk team member. It's always pleasing to know that guests feel at home at the Courtyard Oklahoma City Airport. Regarding food options, we are always looking for ways to better serve the needs of our guests, so your feedback about adding snack vending machines is taken into account. We trust that your checkout process and shuttle experience met your expectations. Looking forward to welcoming you again!

2/10 Terrible

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING & FILTHY
My suite was sold and they gave me an unclean lesser value room with dirty sheets and floors. The entire hotel is poorly maintained and filthy!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 27, 2023
Terri, it's regrettable to hear about your recent experience. We sincerely apologize that your initial room choice and cleanliness were not as expected. We pride ourselves on cleanliness and maintenance, and it seems we did not meet our usual standards in your case. Rest assured your comments will prompt review. Thank you for sharing your concerns.

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for location and price.We were a little disappointed that there is no longer daily room cleaning. Our 2 small trash cans were overflowing and were told if we wanted clean towels we had to bring dirty ones down and exchange. But rooms were clean and great beds.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 23, 2023
Kenneth, thanks for sharing your feedback. At Courtyard Oklahoma City Airport we are thrilled to know that you were pleased with our prime location and competitive pricing. We also strive to provide spotless rooms and comfortable beds for a good night's rest. Noted with your comments regarding the new housekeeping routines, we've adopted these to balance guest's comfort and environmental considerations. Your feedback is being used for ongoing improvements. Thank you again and we hope to welcome you back in the future.

6/10 Okay

L.A.

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good not great
The check in was good. The shuttle service was good. I wish the bar/coffee/eats area had more options for that service. Other than that, our stay was good.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 14, 2023
L.A., it's good to hear that you appreciated the check-in process and shuttle service. We acknowledge your feedback regarding the variety in our dining area. Please know we constantly aim to provide a wide selection to cater to all tastes. We're glad your stay with us was generally enjoyable. Thank you for choosing Courtyard Oklahoma City Airport.

2/10 Terrible

Luke

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is dirty and old.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 13, 2023
Luke, we greatly value your feedback and we are sorry to hear about your less than satisfactory experience. Your comments about the tidiness and age of our establishment have been noted. We strive to uphold the highest cleanliness standards and work continuously to update and maintain our facilities. Please rest assured, your review will be discussed with the appropriate teams for improvement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 8, 2023
Thank you for sharing your thoughts with us!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Oklahoma City Airport. Thank you and have a lovely day!

6/10 Okay

Jaime Andres

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
This does not look nor feel like a Marriott property. It feels more like a motel. Staff and service was great, really nice, so no complaints there. But the room smelled like an old motel, the facility is very dated, my room key stopped working the first day and I was told that it was because I probably had it next to my cellphone, which has neever been an issue with other hotel keys. phone in the room did not work, no housecleaning/room clean during my 2 night stay, was told that they only clean rooms every 4 nights. The area is not bad, but felt sketchy, could have just been my impression, but that's just how it looked and felt.
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 3, 2023
Jaime, it's disappointing to hear that your experience didn't meet your expectations regarding the overall ambience and room amenities. Thank you for your kind words about our wonderful team members and service. We appreciate your feedback, helping us to improve and ensure future visits are more enjoyable.

10/10 Excellent

Tyler, Loganville

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 22, 2023
Thanks, Tyler! It's outstanding your time at Courtyard Oklahoma City Airport was fantastic. We can't wait until your next visit!

10/10 Excellent

eric, MATTHEWS

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 22, 2023
Thanks for the perfect rating, Eric!We're pleased to hear that you have fully enjoyed your stay at Courtyard Oklahoma City Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 Terrible

Pamela

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 24, 2023
Pamela, it appears from your rating that your experience did not meet expectations. We continually aim for superior guest satisfaction and it is regrettable that we missed that mark during your stay. Rest assured, we've taken note of your feedback and we're dedicated to enhancing our service to offer a more satisfying lodging experience to all our guests moving forward.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 22, 2023
Amber, we're thrilled to see you had a five-star experience at Courtyard Oklahoma City Airport! It means the world to our team members to see guests enjoying their stay to the fullest. Should your travels bring you back to Oklahoma City, we hope to welcome you again. Safe travels!

8/10 Good

Vik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 19, 2023
Vik, we're glad that you found the Courtyard Oklahoma City Airport easy to reach and convenient. Thank you for your feedback and your positive rating is appreciated. Please know we hope to have the chance to welcome you back in the future for an even more memorable experience. Until then, safe travels!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great start
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Thank you for sharing your perfect rating with us, Peter!It's wonderful to see how much you appreciated your time at Courtyard Oklahoma City Airport! We want everyone to feel right at home at Courtyard Oklahoma City Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 12, 2023
Earl, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Courtyard Oklahoma City Airport!

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 6, 2023
Veronica, the Courtyard Oklahoma City Airport appreciates your high rating. It's wonderful to know that you enjoyed your stay and that your recent experience deserved a perfect score rating. Thank you for choosing us and please come again soon for an equally satisfying experience.

4/10 Poor

Michele

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the amount of money we paid to stay here there should have been at minimum a continental breakfast. Always love staying at a Marriott until now. Very disappointed
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 6, 2023
Michele, we're sorry to hear that your recent experience didn't fully meet your expectations. We understand your views about breakfast services and believe that this feedback can always lead to important improvements. While we strive to provide an excellent experience, some of our services come with additional costs to maintain their quality. We appreciate your feedback and hope for an opportunity to make your subsequent stays much more enjoyable.

6/10 Okay

Paj

Traveled with group, Business traveler
Too hard to find the hotel.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 6, 2023
Paj, we appreciate your feedback and apologize for any difficulties you experienced while trying to locate the hotel. We will certainly consider this as we continually strive to improve our services. We hope your future visits will be more convenient.

8/10 Good

Robbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 30, 2023
Robbin, we're pleased to see your four-star rating for Courtyard Oklahoma City Airport! It's a pleasure to know that you had a satisfying stay. We appreciate your feedback and would be delighted to welcome you back in the future.

10/10 Excellent

Krystaley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 8, 2023
Hello Krystaley, we are delighted to see your top-notch rating for Courtyard Oklahoma City Airport. Your support is greatly appreciated and we hope to see you again soon. Safe travels!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 2, 2023
Hello Teresa,We're thrilled to hear your stay at Courtyard Oklahoma City Airport exceeded your expectations! We aim to provide an exceptional experience to our valued guests. Thank you for choosing us for your travels and we look forward to welcoming you back soon!

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 1, 2023
Thank you for sharing your thoughts with us, Marc!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Oklahoma City Airport. Thank you and have a lovely day!

4/10 Poor

Linda N

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was helpful Shuttle service was great But it was kind of a crummy place
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 31, 2023
Hello Linda,We appreciate the feedback and are glad to hear that our staff and shuttle service met your expectations. We're truly sorry, however, that other aspects of your stay didn't match up. We are constantly striving to improve our establishment for our guests, and your comments will help us do just that. Thanks again for your review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 27, 2023
Thank you for the 10 out of 10 rating, Robert!We're thrilled to see how much you enjoyed staying at Courtyard Oklahoma City Airport. We look forward to hosting you again in the near future! Thank you again for sharing.