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Reviews of Four Points by Sheraton Oklahoma City Quail Springs

3 out of 5
Four Points by Sheraton Oklahoma City Quail Springs
3117 NW 137th Street, Oklahoma City, OK

Reviews

8.2

Very Good

Rating 10 - Excellent. 449 out of 1001 reviews" "
Rating 8 - Good. 293 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andrecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. The staff were real cool. It’s in a pretty central location as far as shopping and Burn.
Response from Rhoda on Mar 30, 2024
Thank you for your feedback, we appreciate you staying with us. Thank you again

6/10 Okay

Amanda

Traveled with family
Our stay was good there. Staff was friendly and helpful. I gave the lower rating because there was an odd smell in the hotel and the pool didn’t seem clean. Our room was fine and we enjoyed the area and felt safe.
Stayed 2 nights in Mar 2024
Response from Muaaz C. on Mar 26, 2024
Dear Amanda, Thank you for taking your time to leave us feedback for your stay. We greatly appreciate you for choosing our hotel and we will be sharing your feedback with the rest of our team here. We are sorry for any inconveniences you have faced during your stay. We are certain we will be able to welcome you back soon and provide you a much more exceptional stay. Once again, thank you!

6/10 Okay

Zach

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It would not have been bad but had a very different experience then the last time. I checked in thought i had a suite turns out it was a regular room. I went down to get it fixed and ask why no whirlpool tub. I agreed to pay difference or move rooms or so i thought. I never got a call just a 75.00 charge not bad but not advertised on Expedia. I didnt say anything but knew the whole time it was hoing to cost me. Should have kept the other room because i'm sure it didn't have kids screaming and running by my door all day and night.
Stayed 2 nights in Mar 2024
Response from Muaaz C. on Mar 5, 2024
Dear Zach, Thank you so much for taking your time to leave us feedback for your stay. We take pride in delivering great guest services, and are disheartened to learn about your stay. We will share your feedback with the rest of our team, and we hope you will give us another chance, next time you are in town.Once again, thank you!

6/10 Okay

Symbolene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t really enjoy the beds not the comfy beds or sheets. Everything else was fantastic just don’t expect a comfy sleep because of the mattress.
Response from Muaaz Choudhry on Mar 3, 2024
Dear Guest, Thank you for taking the time to leave us feedback for your stay. We appreciate you for choosing our hotel, and we are sorry for any inconveniences you have experienced during your stay. We hope you can give us another chance once you are in town. Once again, thank you.

10/10 Excellent

JR

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 2 nights in Feb 2024
Response from Muaaz Choudhry on Mar 3, 2024
Dear JR, Thank you for taking the time to leave us feedback for your recent stay. We take great pride in delivering exceptional guest services, and are glad we were able to for you! We are certain that we will be able to welcome you again! Once again, thank you.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price! We are very happy with all aspects of this hotel. The room was clean, very tastefully decorated, bed and pillows very comfortable. Highly recommend to all!
Stayed 1 night in Feb 2024
Response from Rhoda on Feb 17, 2024
Thank you for staying us with and thank you for your feedback on your stay. We appreciate you. Thank you again!!!

8/10 Good

Kelly

Stayed 1 night in Feb 2024
Response from Muaaz C. on Mar 26, 2024
Dear Kelly, thank you for taking your time to leave us feedback for your stay. We greatly appreciate you for choosing our hotel and we will be sharing your feedback with the rest of our team here. If there is anything we can do for you next time you are here, please do let us know. Once again, thank you!

6/10 Okay

James

The lobby and property good. The room was very average. Would prefer to stay somewhere else if option.
Stayed 1 night in Jan 2024
Response from Rhoda on Feb 3, 2024
Thank you for your feedback. We do appreciate you. Thank you again!!

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from rp on Jan 19, 2024
Dear Guest,Thank you for taking the time to give us a survey with recent stay with us. We value your time and appreciate your business. We look forward to seeing you again soon!

2/10 Terrible

Andrea

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay again!
When we checked in the desk clerk was rude. When we got off the elevator on our floor it smelled horrible of sewage and got worse to closer we got to our room and the room smelled awful!!!! We went down to explain and the desk clerk acted like it was an inconvenience we ask for a new room. Got the new room and the bathroom sink didn’t have hot water so couldn’t wash face unless in shower. This room also smelled but not a harsh. This place cost more than the hotels around it and it was awful!
Stayed 1 night in Jan 2024
Response from rp on Jan 16, 2024
We sincerely apologized that you received a poor service upon check in and disappointing stay with us.. This is unacceptable.We are so sorry we did not provide the superior experience we are known during your stay with especially at check in. Here at FPSQ we deliver outstanding hospitality. We will make every effort to ensure we do better in the future. We have taken your feedback on board and we will strive to make improvements accordingly.

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for the price!
Very nice hotel! The bathroom needed a deep cleaning and the room looked like it could use a paint job, but overall I was very happy. No complaints!
Stayed 3 nights in Dec 2023
Response from Rhoda on Feb 3, 2024
Thank you for your feedback. We do appreciate you. Thank you again!!

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here multiple times. Good location & nice little bar. Friendly staff.
Stayed 1 night in Dec 2023
Response from Rhoda on Dec 24, 2023
Thank you for your feedback, we appreciate you. Thank You again.

8/10 Good

Gina

Stayed 1 night in Dec 2023
Response from Rhoda on Feb 3, 2024
Thank you for your feedback. We do appreciate you. Thank you again!!

10/10 Excellent

Marty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!!!
Stayed 1 night in Dec 2023
Response from rp on Dec 14, 2023
First and foremost, thank you for being a member for Marriott and your kind positive review. We are happy to hear that you enjoy your stay with us. We value you your time and appreciate your business.We look forward to seeing you again in the future.Happy Holidays!

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rhoda on Dec 10, 2023
We would like to Thank You for your feedback on your stay. We do appreciate you, and thank you again.

4/10 Poor

Connie

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rhoda on Dec 9, 2023
We are so sorry that we were below our standard for your guest experience, if you could give us some feedback on how to improve that would be appreciate. Thank you again for your feedback.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean atmosphere.
Stayed 1 night in Dec 2023
Response from rp on Dec 14, 2023
First and foremost, thank you for your kind positive review. We are happy to hear that you enjoyed your stay with us. We value you your time and appreciate your business.We look forward to seeing you again in the future.Happy Holidays!

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Our stay was nice but the hotel is needing updated
Stayed 2 nights in Nov 2023
Response from Rhoda on Nov 11, 2023
Thank you for your feedback on your stay, we do appreciate you. Thank You Again.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Rhoda on Nov 11, 2023
Thank you for your feedback on your stay with us, we do appreciate you. Thank You Again.

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location and the hotel staff.
Stayed 1 night in Nov 2023
Response from Rhoda on Nov 4, 2023
Thank you for your feedback on your stay, we do appreciate you. Thank you again.

6/10 Okay

Babu

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
outdated rooms, bed springs broken, outdated showerhead, no breakfast
Stayed 3 nights in Oct 2023
Response from rp on Oct 24, 2023
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. I am sorry that your experience was below our standard. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent any possible issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Melissa

Stayed 3 nights in Oct 2023
Response from Rhoda on Nov 4, 2023
Thank you for your feedback on your stay, we do appreciate you. Thank you again.

4/10 Poor

Edwardo

Stayed 3 nights in Jul 2023
Response from rp on Oct 18, 2023
Thank you for leaving us a survey. We are sorry that we did not meet your expectation during your stay with us. I have shared your feedback with entire hotel leadership team. Hope you will give us second chance.

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 1 night in Oct 2023
Response from Rhoda on Oct 15, 2023
Thank you for your feedback on your stay, we do appreciate you. Thank you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
Met family from Kansas and Texas there. We had a great time swimming and watching football.
Stayed 1 night in Oct 2023
Response from rp on Oct 10, 2023
Thank you for your feedback. We are happy to hear that you enjoy your stay with us and had great time with your family. We value your time and appreciate your business. We look forward to seeing you all again soon.

8/10 Good

George

Stayed 1 night in Oct 2023
Response from rp on Oct 10, 2023
Thank you for your survey. We value your time and appreciate your business. We look forward to serve you again in the future.

10/10 Excellent

Yamel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from rp on Sep 28, 2023
Thank you for your kind survey. We value your time and appreciate your business. We look forward to seeing you again.

10/10 Excellent

Aaron

Stayed 1 night in Sep 2023
Response from Rhoda on Nov 4, 2023
Thank you for your feedback on your stay, we do appreciate you. Thank you again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness
Dirty Restroom...
Dirty when i arrived. And of course they won't not change my room. So they cleaned it the day after I arrived. Had to deal with it, for 24 hours!!
Stayed 6 nights in Aug 2023
Response from Rhoda on Sep 12, 2023
Thank you for your feedback, we will send your message to the General Manager and the Head Housekeeping. We would like to apologize for the inconvenience that we may have caused. Thank you again.

10/10 Excellent

adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room for the money.
Stayed 1 night in Aug 2023
Response from Rhoda on Aug 12, 2023
Thank You for your feedback, we do appreciate you. Thank You again.

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Aug 2023
Response from Rhoda on Aug 12, 2023
Thank You for your feedback, we do appreciate you. Thank You again.

2/10 Terrible

Tanisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Rhoda on Aug 5, 2023
Thank You for your feedback, we do appreciate you.

10/10 Excellent

Brenda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice place and the staff was very nice too!!
Stayed 1 night in Jul 2023
Response from Rhoda on Aug 5, 2023
Thank You for your feedback, we do appreciate you.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay Ever!!!!
The Hotel was so fannnntastic!! Everything was awesome from the check in person to the room. The bed was so comfortable that it felt like laying on marshmallows. We were so happy about choosing the Sheraton 4 Points, that we would stay again.
Stayed 1 night in Jul 2023
Response from Rhoda on Jul 15, 2023
Thank You for your feedback, we do appreciate you. Thank You again.

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. Everything you might need is close to the hotel.
Stayed 1 night in Jul 2023
Response from Rhoda on Jul 9, 2023
Thank you for your feedback, we do appreciate you. Thank you again.

10/10 Excellent

Darrell, Fort Worth

Stayed 1 night in Jun 2023
Response from Rhoda on Aug 5, 2023
Thank You for your feedback, we do appreciate you.

4/10 Poor

barry

Stayed 2 nights in Jun 2023

8/10 Good

Wayne

Stayed 1 night in Jun 2023
Response from Rhoda on Jun 14, 2023
Thank You for your feedback, we do appreciate you. Thank You again.

10/10 Excellent

Millicent

Stayed 1 night in Jun 2023
Response from Rhoda on Jun 14, 2023
Thank You for your feedback, we do appreciate you. Thank you again.

10/10 Excellent

Wojtek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Rhoda on Jun 3, 2023
Thank You for your feedback, we appreciate the feedback.

6/10 Okay

Julie

Business traveler
Liked: Cleanliness, property conditions & facilities
I booked through expedia and they said that because I did I didn't qualify for free breakfast, I won't be staying here again. I travel to OKC often for work but I guess they won't miss me.
Stayed 4 nights in May 2023
Response from Rhoda on May 31, 2023
Thank you for your feedback, we appreciate you. Our breakfast is not free at this hotel. So sorry for the inconvenience. Thank You again.

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! It was clean, quiet, comfortable bed, great staff.
Stayed 1 night in May 2023
Response from Rhoda on May 28, 2023
Thank You for your feedback, we appreciate you.

8/10 Good

Michaele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, but Expedia listing led me to believe breakfast was included and I was very surprised and frustrated to find it was actually $10/person.
Stayed 1 night in May 2023
Response from Rhoda on May 28, 2023
Thank You for your feedback, we appreciate you, and we will get in touch with Expedia.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant's in walking distance
Stayed 2 nights in May 2023
Response from Rhoda on May 23, 2023
Thank You for your feedback, we appreciate you

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Rhoda on May 27, 2023
Thank You for your feedback, we really appreciate you.

6/10 Okay

Eddrick

Stayed 2 nights in May 2023
Response from Rhoda on Jun 14, 2023
Thank You for your feedback, we do appreciate you.

10/10 Excellent

Lakesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Rhoda on May 18, 2023
Thank You for your feedback, we appreciate you.

6/10 Okay

Jocelyn

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
What’s the cleanliness or comfort I was expecting from a Sheraton property
Stayed 2 nights in May 2023
Response from Rhoda on May 18, 2023
Thank You for your feedback, we appreciate you.

6/10 Okay

Aida

Liked: Cleanliness
Disliked: Property conditions & facilities
I like the location, I didn't like, it did have soap and the container was broken
Stayed 3 nights in May 2023
Response from Rhoda on May 18, 2023
Thank You for your feedback, we appreciate you

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t know that I would stay here again.
Check in was great, the gentalmen at the desk was very polite and welcoming. The main reason I was mostly disappointed was because I expected better from from my past experiences at a “Sheraton Hotel” . The shampoo & body wash bottles were completely empty, and the restroom floor tiles were cracked and warped. Then, the shower & toilet were dirty as well.
Stayed 1 night in May 2023
Response from Rhoda on May 18, 2023
Thank you for your feedback, we appreciate you telling us the things that we need to work on.