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Reviews of Hampton Inn & Suites Oklahoma City-Bricktown

2.5 out of 5
Hampton Inn & Suites Oklahoma City-Bricktown
300 E Sheridan Ave, Oklahoma City, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1002 reviews" "
Rating 8 - Good. 213 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay! The staff were great! Its in a great location and we will return!!!
Stayed 2 nights in Apr 2024
Response from DaNell Dorsey on Apr 23, 2024
We are happy to hear you enjoyed your stay with us, Thank you for your feedback!

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A microwave would've been nice
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Traveled with group
Liked: Property conditions & facilities
We always stay at the Hampton. Rooms are clean and spacious. Staff is very courteous and friendly. Breakfast is hot and tasty!!
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 22, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Apr 19, 2024
Thank you for staying with us!

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 15, 2024
Thank you for staying with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were great. Very comfortable.
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 12, 2024
We appreciate the feedback, thank you for staying with us!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 12, 2024
Thank you for staying with us!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, comfortable beds. Great pool area, especially for kids, but wish they would heat it more- it’s absolutely freezing! Also no hot tub which is a shame. Great location in Bricktown, close to canal and lots of nice restaurants. Breakfast is ok- could do with more hot food options. Parking is expensive.
Stayed 3 nights in Apr 2024
Response from Danielle on Apr 11, 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 9, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Johnna, Jena

Business traveler
Liked: Cleanliness, property conditions & facilities
Unfortunately, there are a lot of homeless people in the area, and I felt unsafe going out after dark.
Stayed 5 nights in Mar 2024
Response from Danielle on Apr 8, 2024
Thank you for reviewing our property. We hope you will consider staying with us again in the future.

10/10 Excellent

Nadir, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Danielle on Apr 8, 2024
Thank you for reviewing our property! We look forward to seeing you again in the future.

4/10 Poor

Fiona

I booked the room for our 18-year old son who tried to find shelter from the storm and was turned down at the check-in because the age for check-in was 21. The front desk told us to cancel and get refund from Expedia and the rep at Expedia said we cannot get a refund due to short notice. I do not think it is fair. As a business owner myself, I would have refunded the cost if we cannot provide a service to the customer.
Stayed 1 night in Apr 2024
Response from Danielle on Apr 8, 2024
Thank you for reviewing our property. We apologize for any miscommunication and inconvenience. We hope you will consider booking with us again in the future.

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Apr 2, 2024
Thank you for staying with us.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DaNell Dorsey on Apr 2, 2024
Thank you for staying with us!

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location for our trip back home to Arizona. The staff were very nice and helpful. We had many options for dining and the recommendations from the staff were "spot on".
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 27, 2024
We are happy to hear you enjoyed your stay with us, we hope to see you all again!

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 27, 2024
Thank you for staying with us!

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was excellent. Great location, breakfast, facility, room, and value. The staff I interacted with were great, but they seemed stretched too thin when we checked in—overall understaffed.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 27, 2024
We appreciate the feedback! Thank you for staying with us!

10/10 Excellent

Michaela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff and good pool. No hot tub 😟.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 25, 2024
Thank you for staying with us! We appreciate the feedback!

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DaNell Dorsey on Mar 25, 2024
Thank you for staying with us!

8/10 Good

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the area and good staff. Bed was comfortable and surroundings were quiet at night.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 22, 2024
We are happy to hear you enjoyed, thank you for staying with us!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danielle on Mar 23, 2024
Thank you for your feedback! We look forward to seeing you in the future.

10/10 Excellent

lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids love the pool and the waffles for breakfast. Had a little trouble with the door key and the app did not work either. Overall it was a good experience.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 22, 2024
We appreciate the feedback and hope to host you again!

6/10 Okay

Laura

Stayed 1 night in Mar 2024
Response from Danielle on Mar 23, 2024
Thank you for providing feedback on your experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage was nice to have with direct access to hotel. Pool was perfect for the kids in our crew. Front desk staff was amazing, above and beyond with help, kindness, and accommodating.
Stayed 1 night in Mar 2024
Response from Danielle on Mar 17, 2024
Thank you for the wonderful feedback! We look forward to seeing you in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DaNell Dorsey on Mar 14, 2024
Thank you for staying with us!

6/10 Okay

Diane

Liked: Staff & service, property conditions & facilities
Hood
Stayed 2 nights in Mar 2024
Response from Danielle on Mar 13, 2024
Thank you for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

Chelsie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere here is amazing! The rooms are decently sized and not as uncomfortable as some hotel beds. There are lots of dining options around and I highly recommend eating anywhere by the water. 10/10 great experience!
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 11, 2024
We are glad to hear you enjoyed! Thank you for staying with us!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here. Staff is always great. It’s in a convenient area to Bricktown while also being quiet and comfortable. Parking garage option makes things easy!
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 11, 2024
We look forward to hosting you again! Thank you for staying with us!

8/10 Good

Christel

Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Freddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night. Didn’t have any dislikes. The breakfast was decent.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 6, 2024
Thank you for staying with us!

10/10 Excellent

Kim

Traveled with family
Liked: Amenities
The pool would’ve been nice. Everything was clean and the staff were pleasant.
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Mar 5, 2024
Our pool is up and running! we hope you'll come stay with us again!

10/10 Excellent

Kristin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! Great breakfast! Loved Raquel!
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 26, 2024
Thank you, we hope to host you again!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 27, 2024
Thank you for staying with us!

10/10 Excellent

Angie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay when going to a Thunder game.
Stayed 2 nights in Feb 2024
Response from DaNell Dorsey on Feb 26, 2024
We hope to host you the next time they play, thank you for staying with us.

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Mar 22, 2024
We appreciate the feedback, thank you for staying with us!

10/10 Excellent

Clark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming and easy check-in
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 26, 2024
We are glad to hear that, thank you for staying with us!

10/10 Excellent

Jayson

Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 26, 2024
Thank you for staying with us!

6/10 Okay

Jeremy

Stayed 1 night in Feb 2024
Response from Danielle on Mar 23, 2024
Thank you for reviewing our property. We look forward to your next visit.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Danielle on Feb 20, 2024
Thank you for your feedback! We look forward to seeing you in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and helpful.
Stayed 2 nights in Feb 2024
Response from DaNell Dorsey on Feb 19, 2024
We are glad you enjoyed your stay with us, we hope to host you again!

10/10 Excellent

lamal

Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Mar 22, 2024
We appreciate the feedback, thank you for staying with us!

2/10 Terrible

Timothy

Booked this hotel for the pool. Drove 4 hours to just hang at the pool with the family. The pool was closed. Also reserved a 2 room suite but the rooms were not separated like in the pictures. Those were the only two problems but the first was a big problem for us.
Stayed 1 night in Feb 2024
Response from Peter on Feb 14, 2024
Hello Timothy,We sincerely apologize about the pool closure. The pool is closed for the month of February for renovations. We do have this posted on our booking site with Expedia to ensure that guests booking online through Expedia have accurate expectations when staying with us. The pool is expected to open with normal operating hours on March first at this time. Please reach out to the hotel if there is anything else we can do for you.Thank you- Hampton Management

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 12, 2024
Thank you for staying with us!

10/10 Excellent

Toryanna

Liked: Staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Danielle on Feb 10, 2024
Thank you for the great review! We look forward to your visit in the future.

10/10 Excellent

Veronica

Traveled with group
Liked: Property conditions & facilities
5star
Stayed 1 night in Feb 2024
Response from Danielle on Feb 10, 2024
Thank you for the great review! We look forward to your visit in the future.

2/10 Terrible

James

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experienced. Additional fee for parking which $25 whenyoucheck-in, not my fault they don't have a parking space. On website they said pool is available but when I got there its under construction. Park at 4th floor but the elevator is broken so I used stairs with my whole things and 2 kids.
Stayed 1 night in Feb 2024
Response from Danielle on Feb 10, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience during your stay. We hope you will consider staying with us again in the future.

6/10 Okay

Coby

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 8, 2024
Thank you for staying with us.

10/10 Excellent

Christi

Liked: Cleanliness
Great
Stayed 3 nights in Jan 2024
Response from DaNell Dorsey on Feb 5, 2024
Thank you for staying with us!

8/10 Good

Kerry

Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Mar 20, 2024
We appreciate your feedback, thank you for staying with us!

10/10 Excellent

Tabitha

Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Mar 20, 2024
We appreciate your feedback, thank you for staying with us!