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Reviews of Hilton Garden Inn Oklahoma City North Quail Springs

3 out of 5
Hilton Garden Inn Oklahoma City North Quail Springs
3201 Nw 137th St, Oklahoma City, OK

Reviews

8.4

Very Good

Rating 10 - Excellent. 320 out of 656 reviews" "
Rating 8 - Good. 201 out of 656 reviews" "
Rating 6 - Okay. 76 out of 656 reviews" "
Rating 4 - Poor. 32 out of 656 reviews" "
Rating 2 - Terrible. 27 out of 656 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Traveled with partner
Liked: Property conditions & facilities
No bartender around, one guy at the bar, I walked up to bar well before 10:00 pm and waited, and waited, finally asked the front desk clerk, and he went to look for her, she come out and said she closed at 10:00. I didn’t say anything and just left to my room, I should have told her that I’ve been standing here for 10 minutes…..
Stayed 2 nights in Mar 2024

8/10 Good

Luis

Business traveler
Liked: Amenities
The place was nice and staff was friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Shannon L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kina

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
It was okay I think breakfast should be included bits the same set up as any other hotel. Not that great
Stayed 3 nights in Mar 2024

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Many things out of order: one elevator (only two total elevators), ice machine on 2nd floor out of order (our floor), one of 3 stalls in bathroom lobby out of order. Shampoo dispenser out of order. Towels were not replaced. Hot water from faucet in bathroom was milky color. Otherwise OK. Will not stay here again
Stayed 2 nights in Feb 2024

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

soang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023

10/10 Excellent

KATHY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No room service
Room service not available at 8 pm on a Saturday night. Very disappointed. You should put hours available on menu.
Stayed 1 night in Dec 2023

6/10 Okay

Debra

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The property is in need of updating. They are using some cleaning with horrid perfume smell. It gives me a migraine. I’m glad they gave their staff the holiday off but we ran out of coffee in the room and couldn’t even get it from Lobby. They found at least offer a couple amenities since their staff was on holiday. Used to love this place and they were accommodating when we checked in but was downhill from there. I have always chosen this hotel because they had the most comfortable beds but this bed was not. The perfume and lack of amenities due to holiday was disappointing. They could have at least offered coffee for lack of housekeeping. Sadly disappointed. Will choose other accommodation next time. And we are there frequently due to family there.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Everything was good, friendly staff. Water dripping in the tub and bathroom light wouldn’t work, but overall stay was good! Great staff!
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

8/10 Good

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Mariann

Stayed 1 night in Oct 2023

4/10 Poor

Terry

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I didn’t like the lack of friendliness from the staff, having to pay for incidentals and not receiving complementary breakfast
Stayed 1 night in Oct 2023

8/10 Good

Denise

Liked: Staff & service
Disliked: Cleanliness
Check in was quick and the front desk staff were friendly. The shower curtain was dirty but seemed moderately clean otherwise.
Stayed 1 night in Sep 2023

8/10 Good

Torrance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was very small (122). The hotel is in desperate need of renovation to be competitive with nearby locations. A six day stay with only one visit by housekeeping was sort of repulsive and no bath soap was provided. The sample products did not last the entire time of visit. It was actually worst than the Hampton Inn I stayed at the days before and I was irritiated at the $10.00 charge for breakfast.
Stayed 6 nights in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Van

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

MELVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2023
Response from Charles O. on Jul 24, 2023
Thank you for the review

8/10 Good

Eric Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Charles O. on Jul 11, 2023
Thank you for your review

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was comfortable and staff was friendly.
Stayed 4 nights in Jul 2023
Response from Charles O. on Jul 10, 2023
Thank you for your review

10/10 Excellent

Marcus

Stayed 1 night in Jul 2023
Response from Charles O. on Jul 24, 2023
Thank you for the review

10/10 Excellent

Karole J.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Tamara at the front desk is excellent at what she does! I always feel at home here when traveling for work!
Stayed 1 night in Jun 2023
Response from Charles O. on Jul 10, 2023
Thank you for the great review and great stay

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
This is a great place to stay. Very clean and the breakfast is absolutely reasonable. Aurthur at the front desk was excellent with great personality.
Stayed 2 nights in Jun 2023
Response from Charles O. on Jun 28, 2023
Thank you for review.

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
It was fine; emergency stay for spouse in hospital.
Stayed 1 night in Jun 2023
Response from Charles O. on Jun 28, 2023
Thank you for your review

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Charles O. on Jun 5, 2023
Thank you for your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and clean
Stayed 1 night in May 2023
Response from Charles O. on May 30, 2023
We are glad your stay was excellent

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Charles O. on May 15, 2023
WE are glad you had a great stay

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in May 2023
Response from Charles O. on May 15, 2023
We are glad you had a great stay

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 4 nights in Apr 2023
Response from c on May 30, 2023
Thank you for your review

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terri Dallas
Great location. Safe area. Nice snd clean
Stayed 1 night in Apr 2023
Response from Kay on May 8, 2023
Thank you very much for the positive review, We hope to see you again soon

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
I was informed the “free breakfast” wasn’t free because I booked through Expedia.
Stayed 1 night in Apr 2023
Response from Kay on Apr 24, 2023
We do apologize for the confusion but our breakfast isn't free there is a 10 charge for the buffet. Expedia do have plans that offer the breakfast but you didn't book one of those plans

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kay on Apr 24, 2023
Thank you for the positive review and glad you a pleasant stay with us

10/10 Excellent

Shannon

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, friendly staff and great parking.
Stayed 1 night in Mar 2023
Response from Kay on Apr 24, 2023
Thank you for the positive review and glad you a pleasant stay with us

10/10 Excellent

Robert

Stayed 1 night in Mar 2023
Response from Kay on Apr 24, 2023
Thank you for the positive review and glad you a pleasant stay with us

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not ready and we had to wait about 45 minutes. However, the staff was very accommodating and did their best to make it as pleasant as possible.
Stayed 1 night in Mar 2023
Response from Charles O. on Mar 20, 2023
We are sorry you didn't have the greatest time at our facility, we are working diligently to address this issue. We are also glad that our ream did their best to accommodate.

2/10 Terrible

Ross

Stayed 1 night in Mar 2023
Response from Kay on Apr 24, 2023
We do apologize that your stay wasn't a good stay.

10/10 Excellent

Marisol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We had a wonderful stay!
Stayed 1 night in Mar 2023
Response from Charles O. on Mar 13, 2023
Thank you for the great review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Charles O. on Mar 11, 2023
Thank you for your review

4/10 Poor

Keith

Stayed 1 night in Mar 2023

8/10 Good

Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice property but need to add drawers for travelers and free breakfast.
Stayed 1 night in Feb 2023
Response from Charles O. on Mar 3, 2023
Thank you for your review, we do provide a cook to order selection paid breakfast.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Feb 2023
Response from Charles O. on Feb 28, 2023
Thank you for the review

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good but need to include breakfast with room.
Stayed 1 night in Feb 2023
Response from Charles O. on Feb 13, 2023
We are glad your stay was satisfactory