In-room safe, individually furnished, desk, blackout drapes

Reviews of Holiday Inn Express & Suites Guthrie, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 333 out of 762 reviews" "
Rating 8 - Good. 221 out of 762 reviews" "
Rating 6 - Okay. 101 out of 762 reviews" "
Rating 4 - Poor. 61 out of 762 reviews" "
Rating 2 - Terrible. 46 out of 762 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service
Lady at checkin was kind. Had to wait 10 minutes for luggage cart. The parking lot, road, environment, etc was terrible. Not a safe place for property or guests. Smoke shop, marijuana store and homeless shelter greet the guests in your parking lot. Broken down cars and trucks took up space. Seriously, your renovated hotel lacks security and that does not make me want to return to Holiday Inn.
Stayed 1 night in Apr 2024

10/10 Excellent

James L

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Joan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Coen

Stayed 1 night in Mar 2024

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice “upscale” for the price.
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Thank you for staying with us at Holiday Inn Express.We look forward to seeing you again.Sincerely,GM

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Thank you for staying with us at Holiday Inn Express.We look forward to seeing you again.Sincerely,GM

10/10 Excellent

Stacy

Stayed 2 nights in Jan 2024
Response from GM on Jan 31, 2024
Thank you for staying with us at Holiday Inn Express.We look forward to seeing you again.Sincerely,GM

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was probably the best hotel stay Ive had in years. Very clean, friendly staff, and beds were comfortable and clean.
Stayed 2 nights in Jan 2024
Response from GM on Jan 17, 2024
Thank you for staying with us at Holiday Inn Express Guthrie, North Edmond. Sincerely,GM

6/10 Okay

cehara

Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately upon arriving, I was given the key to a room that a family was already staying in (thank goodness they weren’t in when I opened the door). I was then given another room which looked like it had not been cleaned since the last guest checked out. The front desk attendant helping me out that night was very kind and apologetic about the whole thing. On the third try, he went to check the room himself beforehand, so it worked out in the end. It seems to have been some errors in the system which I can’t be mad at, but the whole ordeal was quite irritating and tiring. The new attendant the next morning was great as well, she helped me find something I lost. Overall, it seems that the staff are doing fine but maybe the system/facilities are lacking.
Response from GM on Jan 17, 2024
Thank you for staying with us at Holiday Inn Express Guthrie, North Edmond. We will review what happened to ensure that it does not happen again. We appreciate your feedback and look forward to seeing you again. Sincerely,GM

10/10 Excellent

Preston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was completly satisfied with my stay. I will be swirching from Best Western to HIE for all my upcoming trips.
Stayed 4 nights in Dec 2023
Response from GM on Jan 17, 2024
Thank you for staying with us at Holiday Inn Express Guthrie, North Edmond. Sincerely,GM

10/10 Excellent

Lyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Fast check in, room clean, typical breakfast, good
Stayed 1 night in Dec 2023
Response from GM on Jan 17, 2024
Thank you for staying with us at Holiday Inn Express Guthrie, North Edmond. Sincerely,GM

10/10 Excellent

Allison

Stayed 1 night in Dec 2023
Response from GM on Jan 17, 2024
Thank you for staying with us at Holiday Inn Express Guthrie, North Edmond. Sincerely,GM

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall it was a good hotel. Staff was friendly and helpful. There were no vending machines. It looked like there was some remodeling going on in the lobby that was not mentioned when we booked.
Stayed 2 nights in Dec 2023
Response from GM on Jan 17, 2024
Thank you for staying with us at Holiday Inn Express Guthrie, North Edmond. It is with pleasure to let you know that all phases of remodeling is complete and we are working on stocking our market place very soon. We thank you for your feedback and look forward to seeing you again soon.Sincerely,GMSincerely,GM

10/10 Excellent

Jaqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good, the property was newly renovated and it looked great. The only thing that I didn’t like was our bathroom wasn’t completely clean, I found hairs inside sink and floor.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Thank you for staying with us Jaqueline,We review all feedbacks and communicate them to appropriate departments. Thank you for your review and look forward to seeing you again.GM

10/10 Excellent

Alice

Stayed 1 night in Nov 2023
Response from GM on Jan 17, 2024
Thank you for staying with us at Holiday Inn Express Guthrie, North Edmond. Sincerely,GM

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice room
Stayed 1 night in Nov 2023
Response from GM on Nov 16, 2023
Thank you for staying with us,Looking forward to seeing you again.Sincerely,GM

10/10 Excellent

Dewayne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and thorough. The room was comfortable and clean. I witnessed some renovations being done which was a good sign to me. You seem to be in the process of keeping the rooms upgraded. Access to the building is a little odd, but not much of a problem. I enjoyed my stay and would consider staying at this location in the future.
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for staying with us!Our renovation is complete per IHG standards but management continues to make further improvements.Look forward to seeing you again soon..!Sincerely,GM

10/10 Excellent

Paulette

Traveled with pets
Liked: Amenities
Nice place to stay. Full breakfast
Stayed 2 nights in Nov 2023
Response from GM on Nov 11, 2023
Thank you for staying with us!We wish to see you again very soon!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Clearly just remodeled
Stayed 3 nights in Oct 2023
Response from GM on Oct 31, 2023
Thank you for staying with us,Our property received a brand new update and continues to improve,We look forward to seeing you again. GM

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We stayed here while attending OSU homecoming in Stillwater. Very clean and much more affordable than staying in Stillwater. Service was excellent. We highly recommend.
Stayed 2 nights in Oct 2023
Response from GM on Oct 31, 2023
Thank you for staying with us,Hope to see you again soon.Sincerely,GM

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 31, 2023
Thank you for staying with us,Look forward to seeing you again soonGM

8/10 Good

Marnice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 24, 2023
Thank you for staying with us at Hoilday Inn Express at Guthrie, North Edmond.Looking forward to seeing you again.

8/10 Good

Mark

Stayed 1 night in Oct 2023
Response from GM on Nov 13, 2023
Thank you for staying with us!Sincerely,GM

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from GM on Oct 19, 2023
Thank you very much!Hope to see you again soon.Hoilday Inn Express GuthrieGM

4/10 Poor

Justin

Traveled with family
Disliked: Property conditions & facilities
It is very close to the interstate. The elevator was making strange noises and I felt is was very sketchy. The lock on the door was missing a screw and the others were lose. There was a screw almost completely out that holds the handle on for the shower. There was one that was completely missing so it only had one holding it in. For breakfast I couldn’t get any milk or a hard boiled egg cause the door was locked. I told the staff and nobody unlocked it. I won’t be staying here again.
Stayed 2 nights in Oct 2023
Response from GM on Oct 19, 2023
Hi!The elevator goes thru city/state inspection and I assure you it is in good working order.! I do apologize for the maintenance issues, the entire hotel received a brand new renovation few months ago and we will continue to work on improving the hotel. Please do know that the breakfast fridge only stays open during breakfast hours of 6:30am to 9:30am for weekdays and 7:00am to 10:00am for weekends.Thank you for staying with us and for your feedback.Sincerely,GM

10/10 Excellent

James

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from GM on Oct 19, 2023
Thank you!We look forward to seeing you againSincerely,GM

8/10 Good

marvin

Stayed 2 nights in Jun 2023
Response from GM on Oct 23, 2023
Thank you for staying with us at Hoilday Inn Express Guthrie, North Edmond.

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The driveway out between the posts needs som work to smooth it up.
Stayed 1 night in Oct 2023
Response from GM on Oct 19, 2023
Thank you for your feedback!We are working on turning the entire front area to useable lot for large Semi trucks to RV. Any Large vehicle truck can fit and is free for parking.Looking forward to seeing you guys againSincerely,GM

8/10 Good

Jacob

Stayed 1 night in Oct 2023
Response from GM on Oct 27, 2023
Thank you staying with us at Hoilday Inn Express Guthrie, North Edmond.

10/10 Excellent

Nathan

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Great room, clean, and affordable
Stayed 1 night in Sep 2023
Response from GM on Oct 23, 2023
Thank you for staying with us at Hoilday Inn Express Guthrie, North Edmond.

4/10 Poor

Patrik

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was unprofessional when asked to supply pillows and linens for sofa bed.
Stayed 1 night in Sep 2023
Response from GM on Oct 23, 2023
We apologize for the inconvenience this has caused you. Our hotel has pillows and linens available for the pull out sofa beds and we will make sure to train our staff members. Looking forward to seeing you again,Sincerely,GM

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no complaints. The room was clean, staff was professional and helpful, facilities were working and up to date, and the breakfast had several options. We will be staying here again and recommend the hotel.
Stayed 1 night in Sep 2023
Response from GM on Oct 23, 2023
Thank you for staying with us at Hoilday Inn Express Guthrie, North Edmond.

10/10 Excellent

Gregory

Stayed 2 nights in Jun 2023
Response from GM on Oct 23, 2023
Thank you for staying with us at Hoilday Inn Express Guthrie, North Edmond.

10/10 Excellent

Stephen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the desk. Very helpful. A
Stayed 1 night in Aug 2023

10/10 Excellent

Janice

Stayed 1 night in Aug 2023

8/10 Good

Adbeel

Stayed 2 nights in Jul 2023

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast are for Winners
I always look forward to breakfast. Usually, that’s my meal for the whole day so I pig out!
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023

8/10 Good

Kara

Stayed 1 night in Jul 2023
Response from Paola on Jul 25, 2023
Thank you Kara

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Paola on Jul 25, 2023
Thank you Sergio

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went good and we plan on staying again next year when we head back to Guthrie Oklahoma
Response from Paola on Jul 25, 2023
Thank you for your feedback Dana. We're glad to know you enjoyed your stay. See you next year.

4/10 Poor

Stacy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room service didn’t service our room for the first 3 days being there. When they serviced the just took dirty towels and made beds. Never took trash or wiped counters and desk off.
Stayed 7 nights in Jul 2023
Response from Paola on Jul 25, 2023
Hello Stacy and thank you for your feedback. We will use your comment to make sure our housekeeping staff is trained correctly when taking care of our guests.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot to like.
Easy access from I35. Clean, quiet, great breakfast. Liked everything. We travel a lot and can’t usually rate a hotel that well.
Stayed 1 night in Jun 2023
Response from Paola on Jul 25, 2023
Thank you Travis, we are glad to have met your expectations.

8/10 Good

Kenneth

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel was very nice. Accessing from highway was slightly difficult as the entrance is not marked and you have to pass through another hotel parking area to access the front lobby.
Stayed 1 night in Jun 2023
Response from Paola on Jul 25, 2023
Hi Kenneth, thank you for your feedback. Glad to know that you had a nice stay. There is a Hotel sign at the entrance, but it could be a little tricky to find the right entrance and unfortunately, we do share the entrance with a motel as we are located behind them.

6/10 Okay

Kendra

Disliked: Staff & service
Disappointed in the staff when we checked in and out. Arrived around 8pm and who I think was the manager didn’t acknowledge me and was on the phone walking around. They were having elevator issues, and understandable that was the priority. But would have at least been nice to be greeted and told it may take a few to get someone down than just ignored. Checking out was a little smoother but the staff didn’t not seem friendly/welcoming. Would not stay there again.
Stayed 1 night in Jun 2023

10/10 Excellent

Darnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What was amazing
Stayed 1 night in May 2023