Nice room, poor housekeeping and service
Posted Apr 18, 2016 on Hotels
The room and facilities were nice, in suite kitchenette well stocked, and a convenient location, but the service and the housekeeping were terrible.
Housekeeping stripped our bed, then disappeared, without re-making it. We returned on a brief break, wanting to relax and nap, and were unable - no linens at all! The front desk was completely unconcerned when notified, and couldn't tell me when housekeeping might return, but told me to call back if it hadn't been fixed within 30 minutes. Our break was only 60 minutes, and I WAS PAYING for the room, which had been rendered unuseable! Completely unacceptable.
It seems like a basic principle, to me, that you don't strip a room's linens until you are ready to replace them. Had I come back to find the room untouched, that would have been fine, at least I would have had the use of the room. I eventually tracked down a maid, who did come to finish the room, but again no apology or concern, and by then it was time for us to depart again.