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Reviews of Holiday Inn Oklahoma City Airport, an IHG Hotel

3 out of 5
Holiday Inn Oklahoma City Airport, an IHG Hotel
4401 SW 15th, Oklahoma City, OK

Reviews

7.6

Good

Rating 10 - Excellent. 322 out of 811 reviews" "
Rating 8 - Good. 223 out of 811 reviews" "
Rating 6 - Okay. 93 out of 811 reviews" "
Rating 4 - Poor. 81 out of 811 reviews" "
Rating 2 - Terrible. 92 out of 811 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Quana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like this property because they have the jacuzzi tub suite. In one area of the room it smelled of syrup and the floor was sticky. I would recommend sweeping and mopping those beautiful wood floor that have just been put in for the remodel.
Stayed 1 night in Mar 2024

4/10 Poor

GLAMQUEEN

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I got a call from the property before I got there and they stated that the virtual card hadn’t went through. The rep told me to call Expedia and have them call the hotel about the virtual card. I chatted with Expedia through the chat line on my app and they were on the phone with the hotel in about five minutes. Once I checked in the hotel, I asked the rep has he received the email from Expedia. He stated that he had not received it yet, but it was not our fault and he was going to check us in anyway. Checking in about an hour or three later a charge of $90.33. Hit my credit card.. I didn’t understand why I was being charged for the room again because I had already paid through Expedia so when I checked out this morning, I let the rep at the desk know that I was charged double for the room. He told me up on my check out that a manager will call me about the double charge. About 10 o’clock I received a call from the manager stating that he would refund me back my $160 and some change. Wow you charge me $160 over when my room was already paid for through Expedia. I am asking why do they go into peoples accounts after we’ve already paid through Expedia and double charge the customers. This is never happened and I’ve been checking into this hotel for quite some time now. I really want to get this issue resolved in this not happening again. I do have a current reservation for the Hampton Inn on Friday and I hope this doesn’t happen.
Stayed 1 night in Feb 2024

10/10 Excellent

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and property. It was easy to access from right off the interstate. The staff were GREAT! I will definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with quick access to everything. Staff was friendly and hotel was spotless
Stayed 5 nights in Dec 2023

10/10 Excellent

Randy

Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Karla, Barneveld

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not included- when we went to eat they were tearing it down 20 minutes before it was supposed to end and we were abruptly barked at by one of the kitchen staff that we had to pay. I didn’t argue, but I paid 9.99 for cold eggs and a bagel and it was torn down before 10:00 for the “all you can eat breakfast”. We just didn’t eat there again.
Stayed 4 nights in Jan 2024
Response from Cherie Burleson on Feb 1, 2024
Thank you so much for your feedback regarding your recent stay at our hotel. We sincerely apologize for the early tear down of our breakfast buffet. We pride ourselves on providing excellent customer service. This situation will be communciated and resolved. Hope to see you again in the near future!!

10/10 Excellent

Keri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and the breakfast is awesome. The price was good as well
Stayed 1 night in Jan 2024
Response from Cherie Burleson on Feb 1, 2024
Thank you so much for your excellent review of our property. We take great pride making sure your stay exceeds expectations!! Thanks again and hope to see your soon!!

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Cherie Burleson on Feb 1, 2024
Thank you so much for your positive review of our hotel. We strive to provide excellent guest service to enhance your stay. Hope to see you again in the near future!

10/10 Excellent

Michele, Gallup

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at this hotel when we travel east and on our return trip. Staff is always helpful. Rooms are always real comfortable.
Stayed 1 night in Dec 2023
Response from Cherie Burleson on Feb 1, 2024
We are very happy to hear that you enjoyed your stay!! Thank you for choosing Holiday INN OKC Airport and hope to see you again in the near future.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feliz la verdad
Muy bien
Stayed 2 nights in Dec 2023
Response from Cherie Burleson on Feb 1, 2024
Muchos gracias por su opinion acerca de nuestro hotel. Nos complace sabor que disfruto de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, asi que valoramos su opinion. Esperamos que veulva a visitarnos.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cherie Burleson on Feb 1, 2024
Thank you for your positive review. We are happy to hear you enjoyed your stay!! Hope to see you again in the near future.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Comfortable and conveniently located.
Stayed 3 nights in Oct 2023
Response from Big Fin on Oct 30, 2023
Thank you so much for taking the time for your review our team takes great pride in our services.Finess BFront desk

2/10 Terrible

Kenny

Disliked: Staff & service, amenities, property conditions & facilities
Shower didn’t work, and they charged me twice
Stayed 1 night in Oct 2023
Response from Big Fin on Oct 29, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.SincerelyFiness B.Front Desk Associate

10/10 Excellent

John

Stayed 1 night in Oct 2023

4/10 Poor

Remonia

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Nothing special just close to the airport, renovations going on and smelled like paint
Stayed 1 night in Sep 2023
Response from Big Fin on Oct 29, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something out staff takes great pride in, so we value your feedback. We hope you will visit us again,Sincerely.Finess BFront desk Associate

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got charged for not staying in my roo
Stayed 1 night in Sep 2023
Response from Cherie on Oct 1, 2023
We apologize for the inconvenience caused by this issue

2/10 Terrible

Kandice

Stayed 1 night in Aug 2023
Response from Big Fin on Aug 15, 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope t have the opportunity to welcome you back in the future, so that we can provide you with a better experience.

10/10 Excellent

Perla

Stayed 1 night in Jun 2023
Response from Front Desk on Jul 22, 2023
We just want to say "thank you" for the wonderful review. It's always great to hear that our guest loved their stay. We do hope to see you back again.

4/10 Poor

Karina

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 2 nights in May 2023
Response from Front Desk on Jun 22, 2023
I would like to apologize for any inconveniences you had while staying at our hotel. We are in the process of a full remodel and we do hope you will come back to see the finished product. We use your review to know what areas need improvements. I will talk with the staff to work on these. Thank you. your friends in hospitality.

8/10 Good

April

Traveled with partner
Liked: Cleanliness, staff & service
It is a nice hotel with a nice pool and microwave in the room. Unfortunately, the breakfast costs extra. It's a buffet, but not any nicer than some hotels have included for free. Don't expect the décor to be in the best of shape. Could use some updating. We did see signs that they are under construction, but did not see where that was taking place.
Stayed 1 night in Mar 2023
Response from Rosa Molina on Mar 29, 2023
Dear April,I apologize that you were not informed that the breakfast is 7.95 for the buffet. I hope you stay with us again. Stayed tuned as we are currently under construction. Please come back once we are finished to see the changes we make! Thank you for your review! We use reviews to help better train our staff, and make changes to the hotel.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not a good experience
I was charge two additional times for over $300 each time. The front desk was unable to help and blamed it on hotels.com. Fitness room was closed, swimming pool smelt like fish and the Wi-Fi didn’t work.
Stayed 2 nights in Mar 2023
Response from Rosa Molina on Mar 20, 2023
First let me say I apologize for the experience you had. Second the internet is accessible through the access code. Third and lastly, please call the hotel so we can rectify this please. Thank you for your review. We use reviews such as yours to train our staff, and make changes to the hotel. We are currently renovating and ask that you come back once we are finished. i hope we can show you that your experience was not our normal interaction with guests.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a night away!
Great couple getaway, room was great staff was very friendly!
Stayed 1 night in Feb 2023
Response from Rosa Molina on Feb 20, 2023
Brandi,Thank you for staying with us, we appreciate your feedback. We use feedback such as yours to train our staff and make changes to the hotel. Please stay with us again if you are ever this way! Keep in mind we are renovating and many changes are to come please stay tuned.

2/10 Terrible

Vi

Disliked: Staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Alisun

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Rosa Molina on Feb 6, 2023
Alisun,Thank you for your feedback! We use feedback such as yours to train our staff and make changes to our hotel! If you are in OKC again please come back and visit to see the changes we make to the hotel we are currently renovating!

10/10 Excellent

Jaime, Mountain Home

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and super nice staff.
Stayed 1 night in Jan 2023
Response from Rosa Molina on Feb 4, 2023
Jaime,Thank you for your feedback we appreciate it! We use feedback such as yours to make changes to our hotel and train our staff. If your in Okc again please come back and see us! Thank you for choosing Holiday Inn OKC Airport.

8/10 Good

alan

6/10 Okay

Anita, Waco

Traveled with partner
Liked: Cleanliness
The bed was comfortable. Had a microwave and refrigerator. The furniture was faux leather and pealing. The pieces were on the carpet and looked terrible. Hot water in the morning wasn’t working until 10 am. Adults outside in hallway fighting and police had to be called. Most likely wouldn’t stay here again.
Stayed 2 nights in Nov 2022

10/10 Excellent

Weston

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place!
The staff was great. Happy to help. I would stay again.
Stayed 1 night in Sep 2022

4/10 Poor

Ralph

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
One used bar of soap in bathroom. Towel rack in shower was rusty and to high to reach. No spare toilet paper,tv remote was broken.
Stayed 5 nights in Sep 2022
Response from Kaytlyn on Sep 24, 2022
We apologize for this issue we will definitely bring this up to our housekeepers and have the maintance man address the rust on towel rack. We greatly appreciate your feedback.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay. When checking in Rosa was great and so friendly. The rooms were clean, the staff were all so friendly and helpful. Will save this place to stay again.
Stayed 2 nights in Sep 2022
Response from Kaytlyn on Sep 24, 2022
Thank you!

8/10 Good

chandlor

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Kaytlyn on Aug 27, 2022
Thank you for taking the time to give us feedback

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Well done
Stayed 1 night in Jul 2022
Response from Kaytlyn on Jul 18, 2022
Than you for your review we greatly appreciate you taking the time to give your feedback.

2/10 Terrible

Andrea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, staff unfriendly
Stayed 1 night in Jun 2022
Response from Keyke on Jun 17, 2022
Thank you for your feedback. We are under new management at the property. We are working to correct your concerns.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in Sep 2021
Response from Keyke on Jun 17, 2022
Thank you for your feedback.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a warning with it's keys
Room was trashed and dirty and the room looked like it was full of mold in the restroom and shower. We got a jacuzzi suite but didn't even use the jacuzzi and left at 1am after we couldn't get the air conditioner to work properly
Stayed 1 night in May 2022
Response from Keyke on Jun 17, 2022
Thank you for your feedback, and photos. We apologize for the service you received while staying with us. I hope you will allow us the chance in the future to correct your stay experience with us..

6/10 Okay

Dasaray

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Britt

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great room for couples night. Sitting in whirlpool tub, watching tv, spending a quiet night alone
Stayed 1 night in Mar 2022

10/10 Excellent

Pelagia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay overall 👌
Stayed 4 nights in Mar 2022

8/10 Good

Michele, Gallup

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in the couch seats really need to be replaced. Thw room looked nice and welcoming but the sofa chair the seats were peeling and didn't look nice. The rest of the room was great.
Stayed 1 night in Mar 2022

4/10 Poor

Alissa

Disliked: Staff & service, property conditions & facilities, room comfort
Don't stay at this hotel
The ONE time I do not read the reviews first and I get bit! We reserved this hotel for two reasons: the jacuzzi tub and room service. The tub was not big enough for two average sized people, and we have been to hotels were it is sufficient size. They don't currently have room service; nice of them to not say so at the beginning. The TV service was crap. The $12 buffet breakfast was a joke and we walked out. There was no lightbulb in one of the bedside lamps. A shortage of outlets by the bed. And the bed sagged in the middle like it was a decade old and I slept horribly. This was a much needed one night staycation and it was such a disappointment.
Stayed 1 night in Mar 2022

6/10 Okay

Quana

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was food by the nightstand and lots of glitter all over the room. The room use from Valentine’s celebration was still there when we checked in 2/19/2022. The whirlpool tub was dirty and i had to clean it before using it. I always bring bleach to any hotel room that I stay in. The cleanliness is an issue. I also have pictures to prove it.
Stayed 1 night in Feb 2022

4/10 Poor

Amanda

Traveled with partner
Disliked: Property conditions & facilities
Property was “worn”. Paint mismatching wall color in the room, worn furniture/fixtures. For the price we paid expected better quality for a holiday inn
Stayed 1 night in Feb 2022

6/10 Okay

Itzel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid over for the Pool to be freezing cold, hot tub not working and both were dirty. On top of $12 charge per person for breakfast. Lamp shade was broken, entrance light to room didn’t work so it was pretty dark
Stayed 1 night in Feb 2022

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great
Just not good at all. Had to change rooms 10 minutes after getting here. New room hadnt been vacuumed, furniture beat up. Its 430 in morning and instead of sleeping im writing this review...
Stayed 1 night in Jan 2022

4/10 Poor

Vondre

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Please update and clean rooms
Stayed 1 night in Jan 2022
Response from Sheri on Jan 19, 2022
Thank you for responding as we will use this to improve.

2/10 Terrible

Bradford

Disliked: Staff & service
WAS DOUBLE CHARGED FOR MY ROOM ON TWO SEPARATE CARDS.REFUND WILL TAKE 7-10 business days? TERRIBLE
Stayed 1 night in Jan 2022
Response from Sheri on Jan 17, 2022
We are so sorry this happend, we will be using your feedback to improve.