Posted Jan 14, 2017
We were supposed to have a king bed, that we reserved online, when we got there they said they didn't have it anymore and stuck us in a room with 2 queen beds instead. Upset about that since we reserved it online ahead of time.
Comment from Hotel Management
Feb 5, 2017 by Brett, Hotel Management
Thank you for your business. I apologize for the staffs lack of attention to detail when it came to selecting your room type. I have shared your feedback with my leadership team to ensure we improve upon our operational procedures.
Kindest Regards -