The room/hotel was great. The room was large, bed was comfortable, sheets were amazing. It had a kitchenette with a full size fridge and ice maker. It had a huge desk. The only negatives about the actual room are --the water pressure is low and it is right on the interstate so the traffic is very noisy but not bad at night and the fan covers the sound. BEWARE!! I made a reservation for 3 people and the room only had 1 bed, no couch, no rollaway, absolutely no place for the 3rd person to sleep. The lady at the desk told me that the room was rated for 4 people. I waisted a couple of hours messaging hotels.com trying to get it resolved with absolutely no resolution. They told me that the hotel would give me a refund which they did not. The front desk lady told me the manager would contact me, they did not. I had to go buy something for the 3rd person to sleep on. I will not be using hotels.com in the future. If you have any sort of issue it is impossible to get it resolved. You can not speak to anyone, only virtual messaging. They were no help. I asked numerous times for a supervisor and never got one. My last booking with hotels.com.