Ratings based on 335 Verified Reviews

3.8 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the centre and good places to eat

Posted May 17, 2017
Can be noisy with traffic and pub goers. Great location to access restaurants with authentic local cuisine. Great coffee machine but no milk provided.
Comment from Hotel Management
Jun 16, 2017 by yves , Hotel Management
Hello, many thanks for your comments that we take in note - Have a nice day and week-end - Yves Renou
3 out of 5
by A verified traveler from h

Nice location, nice staff, bad room

Posted Apr 24, 2017
The staff were very nice and polite but the room was very uncomfortable and at night it was very noisy. There furnishings were very paltry, the towels and bedding were thin and uncomfortable, the hairdryer was pathetic, the room was sparsely furnished and there was no kettle or ironing board. The shower head fell on my partner's hand and caused her quite a painful injury. The hotel was too expensive to be this cheap.
Comment from Hotel Management
Jun 8, 2017 by Yves, Hotel Management
Many thanks for your comments that I take in note Have a nice day
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location but candlelight

Posted Feb 28, 2017
The hotel is very chic, ideal location to visit Lille and go out to eat, drink and shop. Room was a bit sma but the bed big and comfortable. My main complain is the light, we could barely see inthe bathroom as there are only two lights next to the mirror. For a woman, it is imposible to put your make up on. Same poor light in the beroom. Apparently clean but if you get close it is very dusty in the corners, also bath and screen needed a proper wipe. The lack of light was masking out...Really annoying you can't see in the bedroom and inthe bathroom so you can't get ready properly! Staff friendly. Corridors very noisy as I was woke up by next door room several times. Not a good night sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location, a bit noisy

Posted Aug 1, 2016
Nice hotel but I would recommend a quieter room at the back
3 out of 5
by A verified traveler

Posted Jun 23, 2016 on Hotels
Nice Hotel in good location, but very small room with no view.
5 out of 5
by Stefan & Kira from from Germany & Ukraine

Great Service and Friendly staff

Posted Jun 16, 2016 on Hotels
The staff really made a difference because I needed help with getting mail in advance of my stay and also store luggage there (train luggage storage was full) even though we had checked out the day before.
4 out of 5
Recommended
for Couples
by A verified traveler from Hampshire, UK.

Good hotel in excellent location

Posted Mar 13, 2016
Pros: The room was very nice and also the bathroom. Reception staff excellent.
Cons: When having breakfast as food, coffee, juices and cutlery ran out they could have been replenished quicker.
Location: Hotel in the old town with a museum close by and Charles de Gaulles birthplace. Shopping streets and the main square also a short walk away.
The hotel was very good and we intend staying there again. In an excellent position in Old Lille with very good restaurants and bars close by. No complaints whatsoever.
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Nice hotel in the heart of the Old Town

Posted Feb 8, 2016
Ok but a little noisy at the front - cobbled streets and Drunks!!'
Comment from Hotel Management
Feb 11, 2016 by YR, Hotel Management
Hello, many thanks for your comments - Have a nice day - Yves Renou ( Manager )
4 out of 5
by A verified traveler

Posted Jan 11, 2016 on Hotels
Sadly a double bed in a standard single room leaves no room to turn around. I must remember to book a double room for single occupancy. Otherwise excellent service with first class breakfast. I have used this hotel several times and I hope to use it again.
Comment from Hotel Management
Apr 16, 2016 by yves, Hotel Management
Many thanks for your comments - You are always welcome - and don't forget to book a double room the next time have a nice evening Yves Renou ( Manager )
3 out of 5
Recommended
for Everyone
by A verified traveler from Hertford, England

Centrally located

Posted Dec 12, 2015
Pros: see above
Cons: see above
near a lot of restaurants. I have never before stayed in a hotel where the beds were 12 inches from the wall and I had to walk sideways to get past! The room at the back of the building was very quiet and the beds very comfortable. There is a very big lounge area on the ground floor but as they serve only breakfast its only purpose seems to be a waiting area for guests although I suppose it could be used for meetings of a few people. The major problem they have to deal with is breakfast. It is buffet style with adequate choice however the servicing is poor and properly down to unsupervised staff so it should be fixable. E.g There is a single coffee pot for guests to serve themselves but when empty the staff have to be told. Individual fruit bowls were very popular but not replenished. There is a rechauffer with scrambled eggs and bacon but either it was broken or not switched on because the food was cold unless you got to it when it was replenished. These are just examples. The breakfast room is not large and we witnessed guests having to wait for a table. We stayed for three days and saw a gradual deterioration in breakfast so as we left I found the manager and he promised to fix the breakfast problems. I may well go back in the future to see whether there is an improvement because it has a good location and I should like to stay there.
Comment from Hotel Management
Feb 11, 2016 by YR, Hotel Management
good evening and may thanks for all your comments - I promise you changement next time you come - see you soon - Have a nice end of day Yves Renou ( Manager )