Ratings based on 528 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to centres

Posted Jan 16, 2018
Very quiet. Seemed to be the only people there for first night. Very comfortable bed and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 27, 2017
Pros: Location and the friendly staff.
Location: perfect for exploring Old Lyon with it's many restaurants.
Not much to look at from the outside, but the staff are great and the rooms comfortable and newly refurbished. Perfect location to explore Old Lyon, and to get over the river to the Coeur. It's a little way from the nearest metro, so you may want to get there by taxi.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Sep 29, 2017
Decent hotel and great location. Quaint but aged and mostly self serve if you require any service. We had only one towel in room (two guests)
4 out of 5
by Dianne

Posted Sep 8, 2017 on Hotels
Outside of hotel doesn't look good but inside great. Staff friendly and helpful. Breakfast good. Room didn't look inviting but satisfactory. Huge bathroom. In old town. Easy walk to sights. Would recommend hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
4 out of 5
by peter

Would go back to !

Posted Aug 31, 2017 on Hotels
Well presented hotel in good area close to the old part of the city
4 out of 5
by annick

Posted Aug 27, 2017 on Hotels
Had a Jakusi in the bathroom with was very appreciated to relax after long drive
4 out of 5
by Nick

Great base to explore historic Lyon

Posted Aug 15, 2017 on Hotels
We recently stayed at the hotel, wanting something central to Lyon's historic old town. Hotel Phenix was perfect. Super central location, the old town very close by and the more modern shopping malls a short stroll away. Staff were extremely polite and welcoming and the hotel also has parking round the corner (reserve in advance). Our room was spotlessly clean (we had a triple) and while lots of people ate breakfast in the hotel, we preferred to venture out to one of the many local cafes. Some great views across the river. One to recommend if you just need a clean and efficient base in the centre of town.
Comment from Hotel Management
Aug 28, 2017
Hello, thank you so much for this advice, hope to see you again in our hotel in Lyon, best regards. SOPHIE BERNARD/Room division manager LE PHENIX HOTEL
5 out of 5
by Raymond

Great location

Posted Aug 6, 2017 on Hotels
Great location for shops and restaurants. about a 20 minute cab ride to and from airport.
5 out of 5
by Lucie

Lovely hotel

Posted Jul 28, 2017 on Hotels
Fabulous UNESCO world heritage site on the bank of the Saone. Wonderful hotel, wonderful service, beautiful quirky place , very cheap considering.
Comment from Hotel Management
Aug 1, 2017
Hello, many thanks for this advice, all the staff appreciates that very much, Best regards. SOPHIE BERNARD - LE PHENIX HOTEL