Ratings based on 1,196 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Quebec, Canada

Not what it used to be...

Posted Apr 14, 2018
I've great memories from a couple of previous stays at the Nelly, but this last visit was not the same at all: Overstuffed pillows, lumpy mattress, a decidedly questionable bathroom layout with poorly maintained fittings - and a 'room with a view' onto a brick wall and a chimney. To be fair, I'm sure this is not representative of all the rooms, but we definitely got suckered this time.
Comment from Hotel Management
Apr 14, 2018 by Rachelle, Hotel Management
Dear guest, thank you for taking the time to write. I'm really sorry to hear that your stay was not what you were expected. We do have many difference in between the rooms, so I'm sorry if the room you had this time was not to your satisfaction. Please be ensure that we take good notes of your comments, and will work on this to make sure it will not happen again. We sure can also detailed in your profile your preference to not have that surprise again. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Best Beds Ever

Posted Apr 12, 2018
My husband and I just stayed here and loved it! The room was so charming and comfortable, the staff were so kind and helpful and the location was amazing! I would 100% come back!!!
Comment from Hotel Management
Apr 13, 2018 by Rachelle, Hotel Management
Dear Dayna, thank you for your kind words. We are really glad to hear that you enjoyed your time with us. We look forward to welcome you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful!

Posted Apr 11, 2018
We LOVED this hotel. It is beautiful. The PERFECT location to be in the heart of Old Montreal. You are steps away from everything. The staff was great, so helpful and friendly. The rooms are beautiful, old stone walls, but very up to date and clean. We had such a lovely visit here. They have a great hotel lobby and bar area. In the mornings, there is a wonderful breakfast bar (free to kids, minimal fee for adults). And again, the location was awesome. It is a very romantic, beautiful place to stay. Highly recommend.
Comment from Hotel Management
Apr 11, 2018 by Rachelle, Hotel Management
Dear guest, thank you so much for taking the time to write. We are delight to hear that you had a great time at the hotel. We are also very happy to hear that you liked the location, rooms and service we provided. We work hard to make our guests happy and really appreciated your value feedback. We look forward to welcome you again soon !
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Excellent Old Montreal hip hotel

Posted Apr 11, 2018
Great, cool hotel in antique building, exposed brick wall, modern vibe, just a bit worn at edges
Comment from Hotel Management
Apr 11, 2018 by Rachelle, Hotel Management
Dear guest, thank you for your value feedback. We are happy to hear that you enjoyed your time with us. We are sorry if the style was not exactly what you were expecting. Please be ensure that we will follow up on your comment to try to resolve it as fast as possible. Thank you again and we hope to have the chance to see you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler

Great vibe

Posted Apr 9, 2018
Amazing staff and service. Location and restaurants were great!
Comment from Hotel Management
Apr 10, 2018 by Rachelle, Hotel Management
Dear guest, thank you for taking the time to write. We are happy to hear that you enjoyed your time with us. We look forward to welcome you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler from scarsdale, NY

Fantastic hotel in old Montreal

Posted Apr 7, 2018
Fantastic hotel in old Montreal. We arrived early and our rooms were upgraded. The concierge has the double golden keys and helped us with spa appointments and we were chauffeured back and forth to the spa in a Mercedes complements of the hotel. The food in the restaurants was superb. Service at breakfast was a delight and this is my go to relaxation mini vacation every year.
Comment from Hotel Management
Apr 10, 2018 by Rachelle, Hotel Management
Dear Maureen, thank you for your kind return. We are glad to hear that you enjoyed your time at the hotel. Please be ensure that your comment has been shared with all associates. We look forward to welcome you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler

Great boutique hotel in old Montreal

Posted Apr 5, 2018
Very nice hotel, friendly staff with a good location
Comment from Hotel Management
Apr 5, 2018 by Rachelle, Hotel Management
Dear guest, thank you for your kind return. We wish to welcome you at the hotel in a near future !
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Top notch hotel in every respect!

Posted Apr 3, 2018
Pros: See Review
Cons: See Review
From the moment I arrived at the hotel to the moment I left I had an exceptional experience. There cannot be a better located hotel in the city and everything about the hotel oozes discreet and understated class .... great staff who are both friendly and professional and great décor which creates the most marvelous ambience. The only point of disappointment was the service in the otherwise extremely good restaurant ... Verses. Albeit a somewhat limited menu the quality and presentation of the food in Verses was extremely good the only disappointment being the service which was inattentive where I had to request ..... bread, pepper, cutlery etc. which for such a quality (and quite expensive restaurant) was way below my expectations.
Comment from Hotel Management
Apr 4, 2018 by Rachelle, Hotel Management
Dear Gazza, thank you for taking the time to write. We are glad to hear that your experience at the hotel was to your satisfaction, from our service, team and decor. Please be ensure that we will follow up with th Verses restaurant to see how they can improve their service for the future. Thank you again
4 out of 5
Recommended
for Everyone
by A verified traveler

Terrific Stay!

Posted Apr 3, 2018
Pros: Room was huge with beautiful fireplace - (Petite Suite - 5th Floor). Staff is very nice, hotel was clean and in a perfect location.
Great staff, beautiful suite, perfect location. For my birthday, a beautifully presented dessert. Thank you!
Comment from Hotel Management
Apr 3, 2018 by Rachelle, Hotel Management
Dear guest, thank you for taking the time to write. We are really glad to hear that you enjoyed your time at the hotel for your birthday ! We are happy to hear that the little surprise in your room was appreciated. We would love to know what could have been better for your time with us to get the 5/5 review. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Upstate NY

Weekend Getaway

Posted Apr 2, 2018
Friendly and helpful staff, wonderful room with an extremely comfortable bed, and it’s in an excellent location! We will definitely be returning for our future visits to the Old Port area.
Comment from Hotel Management
Apr 4, 2018 by Rachelle, Hotel Management
Dear guest, thank you so much for your kind words. We really appreciated your feedback that is instrumental in our journey. Please be ensure that you comments have been share with all associates, and we all wish you see you at the hotel again soon !