Ratings based on 1,009 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Perfect location in Old Montreal. Extremely accomadating with our oversized vehicle
Comment from Hotel Management
Sep 20, 2017 by Rachelle, Hotel Management
Dear guest, I am delighted to learn that you enjoyed your stay with us and your positive comments left have been shared with all associates. We look forward to welcome you again soon ! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Midwest

A great little gem in the heart of Old Town!

Posted Sep 17, 2017
Pros: Location,friendly staff, cleanliness and large, comfortable room. Excellent terrace restaurant and relaxing sitting areas. many outlets for business.
Cons: The only improvement would be to know about the late night evening noise level when retiring to bed and to book a room at the back of the hotel.
Location: Location directly in the center of Old Towne. Cafes, art galleries, shopping convenient. Double decker bus tours, cabs, Uber, cathedrals local.
This boutique hotel could not have a better location. Located down the street from the Norte Dame Cathedral, cafes and shopping. The Nelligan is spotless, the staff very friendly and helpful. There is a terrace at the top of the hotel offering great atmosphere and excellent food. Breakfast is served off to the side of the main lobby in an eclecticly decorated restaurant. Since this hotel is located directly in the Old Towne district, there is quite a bit of street noise. We had a second floor room and was quite noisy after 10pm. I asked the staff if there were areas we could request for our next stay and they recommended the back of the hotel. This is the only reason for the 4 Star rating of the hotel. Next visit will definitely include the Hotel Nelligan with a room off the Main Street of St. Paul! This hotel is an excellent choice if you are wanting to walk the city. Plenty of outlets for your computer and tech devices if you are here on business!
Comment from Hotel Management
Sep 20, 2017 by Rachelle, Hotel Management
Dear cheryl, thank you for your comments. We really appreciated your feedback which is intrumental in our journey. For a future stay, we do have room that are more quiet at the back side, so we defintely can request this for you for a future stay. We look forward to the opportunity to welcome you soon back to the warmth and hospitality of Hotel Nelligan Montreal.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salem, Ma

Hotel is in a central location to Old Montreal

Posted Sep 13, 2017
Pros: The staff and how helpful they were.
Cons: I prefer a firmer mattress!
Location: I did a "Old Montreal Food tour", 6 stops all very close to hotel. St. Paul street is central to various galleries, restaurants, shopping.
This is my second visit to Hotel, and the experience is a treat. Hotel location, staff, the room all above average. Everything we wanted to do was in walking distance. I wish I could have stayed longer.
Comment from Hotel Management
Sep 14, 2017 by Rachelle, Hotel Management
Dear Kathleen, thank you for taking the time to write. We appreciate your valued feedback which is instrumental in our journey to improve guest satisfaction. We are really glad to hear that you enjoyed our location, staff and the room ! We look forward to welcome you again soon !
3 out of 5
by A verified traveler

Excessive noise at night -

Posted Sep 11, 2017
Cons: dont put people who spend $500 a night in a room next to a bar or above the reception hall
Couldnt sleep until 230am due to loud music and noise from wedding and outside club
Comment from Hotel Management
Sep 14, 2017 by Rachelle, Hotel Management
Dear guest, we are truly sorry that you were disturb by the noise coming from the street and in the area. We wish to welcome you another time to be able to show you other rooms that are more quiet. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Very knowledgable and helpful staff. Enjoyed the ambiance. Great location.
Comment from Hotel Management
Sep 14, 2017 by Rachelle, Hotel Management
Dear guest, thank you for your return. We are really glad to hear that you enjoyed your time with us ! We look forward to welcome you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Sep 7, 2017
Great hotel close to everything. Staff was always accommodating and very nice. Room was large and spacious with comfortable bed and fireplace. Old, Historic vibe but very clean and fresh feeling.
Comment from Hotel Management
Sep 7, 2017 by Rachelle, Hotel Management
Dear guest, thank you for taking the time to write. We really appreciated your feedback which is essentiel in our work. We are glad that you liked the hotel and his room, and we look forward to see you again soon ! Best regards
2 out of 5
by A verified traveler

They put us on the noisiest part of the hotel

Posted Sep 5, 2017
We want a 1 day refund due to not being able to sleep the first night. They actually had to have the police called twice and this we understood was not unusual. They moved us to another room the next day but that room was older and the bed way too hard. Then they face us breakfast vouchers but no hot food which was so cheap and not good we ate out.
Comment from Hotel Management
Sep 7, 2017 by Rachelle, Hotel Management
Dear Ronnie, thank you for taking the time to write. I'm sorry to hear that your stay was not to your satisfaction. We do have some room that might be noisy due the bars and restaurants in the area, which is out of our control. Then, I'm sorry if our room in a quieter part was not the style you prefer. Wish we can welcome you another time in different circomstances and show you the best experience in Hotel Nelligan !
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location! Restaurant was fabulous!!

Posted Sep 4, 2017
We would stay here again! The room was very pretty!
Comment from Hotel Management
Sep 5, 2017 by Rachelle, Hotel Management
Dear guest, we are glad to hear that you like the room. Looking forward to see you another time !
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Center of Old Town, 1 Block from the Waterfront

Posted Sep 4, 2017
Pros: Location, brick walls, cleanliness, wifi, breakfast buffet.
Cons: Wish breakfast buffet were included in room price.
Central to many of the Old Town sites and only 1 block from the waterfront make this a wonderful hotel for foodies and people that enjoy morning runs or evening walks. Love the exposed brick walls!
Comment from Hotel Management
Sep 5, 2017 by Rachelle, Hotel Management
Dear Cabra, thank you for your return. We really appreciated your feedback from your past stay at the hotel Nelligan ! We are glad to hear that you enjoyed the style of the hotel, and his location. Also, please note that we have some packages that are included breakfast for another time. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Mini suite wasn't worth it. Skip it and enjoy the regular room instead!
Comment from Hotel Management
Sep 5, 2017 by Rachelle, Hotel Management
Dear guest, thank you again for staying with us. We appreciated your value feedback, which is instrumental in our journey. We are sorry if the suite was not to your satisfaction, but glad that you like our other room type. Best regards,