Ratings based on 979 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from philidelphia

Friendly staff

Posted Aug 11, 2017
We enjoyed our stay in Montreal - and our experience with this hotel made our visit that much more enjoyable .
Comment from Hotel Management
Aug 12, 2017 by Rachelle, Hotel Management
Dear Elisa, thank you for your return. We appreciated your valued feedback which is instrumental in our journey. Looking forward to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very luxurious and convinient location

Posted Aug 3, 2017
We stayed in 5 th floor where they had Terrase- bit noisy and there were flies- which was annoying. But overall great location and very luxurious hotel. Staff could be more friendly. Bit pricy bur worth the stay
Comment from Hotel Management
Aug 4, 2017 by Rachelle, Hotel Management
Dear guest, we work hard to make our guest and really appreciated your value feedback. We take good note that the 5th floor can be a bit noisy with the rooftop bar, but I'm glad to hear that it didn't disturb you during your stay. Looking forward to see you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

Excellent Hotel

Posted Jul 28, 2017
Very good location in old Montreal. The room was in very good condition, the mattress was excellent and most of all the staff was superior.
Comment from Hotel Management
Jul 28, 2017 by Rachelle, Hotel Management
Dear Ron, may I take this opportunity to thank you for your recent stay at Hotel Nelligan, in Montréal. We appreciate your valued feedback which is instrumental in our journey to improve guest satisfaction. We are looking forward to see you again soon !
5 out of 5
Recommended
for Everyone
by A verified traveler from cleveland

Montreal

Posted Jul 26, 2017
Pros: Location
Cons: I needed counter space in the bathroom
Location: Center of the city..perfect location
Wonderful hotel...staff was excellent...parked our car, took care of all our needs, even had coffee for us when we left..the roof top bar is a great bonus
Comment from Hotel Management
Jul 28, 2017 by Rachelle, Hotel Management
Dear Karen, thank you so much for your return. We work hard to make our guests happy, and we really appreciated your feedback. We hope we will have the chance to see you again soon !
4 out of 5
Recommended
for Everyone
by A verified traveler from Lakes Region, NH

In the middle of e everything

Posted Jul 22, 2017
The room was beautiful. Staff very helpful and friendly getting us around the city. We had a front side room and no noise complaints from streets below. I have a few dislikes...1. Neighbors kept slamming their door, doors should be adjusted so that cannot happen. 2. For the price of $250/night, a continental breakfast should be included.
Comment from Hotel Management
Jul 28, 2017 by Rachelle, Hotel Management
Dear Catherine, we really apprecited your feedback, which is essentiel to improve our services. We are glad to hear that you appreciated the room as well as our team. We will also definitely take a look on the neighbors door, which can defintely be improved. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Great hotel in Old Montreal

Posted Jul 17, 2017
This hotel is in the perfect location for a visit to Montreal in the summer. We loved being right in Old Montreal. The area is packed with restaurants, bars, and shopping. Plus the archeological museum, Notre Dame Basillica, and Old Port are all right there. We wanted a room overlooking the street and were warned that it can be loud at night and that's true. Bar Philemon is across the street and goes strong until 3 am. Either wear earplugs to sleep or go to the bar yourself. It's fun being on the street side so you can watch all the activity on Rue Saint Paul. The rooms are very nice and the staff is so helpful. I recommend getting breakfast included in your rate. We didn't and it was expensive, but good. Overall, a wonderful experience in Old Montreal.
Comment from Hotel Management
Jul 18, 2017 by Rachelle, Hotel Management
Dear Elaine, thank you so much for your words. We are glad to hear that you had a great time at the hotel and in Montreal ! We work hard to satisfy our guests and we appreciated your value feedback. Looking forward to see you again soon !
4 out of 5
Recommended
for Couples
by A verified traveler from Avon, CT

Beautiful and convenient location

Posted Jul 8, 2017
Pros: Location and size of room
Cons: The terrace bar on the 5th floor needs a separate entrance. Too loud
My husband and I thoroughly enjoyed our stay at Hotel Nelligan. We had a lovely king suite on the 5th floor. Although we loved our room, the noise from the terrace bar was very loud as well as the noise from the bar across the street.
Comment from Hotel Management
Jul 15, 2017 by Rachelle, Hotel Management
Dear Suzanne, may I take this opportunity to welcome you again for choosing the Nelligan. We are glad to hear that you enjoyed our rooms and location and we are sorry for the inconvenient with the terrace. We appreciate your value feedback and we look forward to see you again soon !
3 out of 5
by A verified traveler

Posted Jul 6, 2017
A lot of issues checking in, we paid through Expedia then they tried to put the charge again in my husbands credit card. Then when we checked out we were called to say we did not pay for parking and breakfast!? We left a card on file, was very insulting. Needed a hotel the next few days we went stay at the St. James loved it there.
Comment from Hotel Management
Aug 7, 2017 by Rachelle, Hotel Management
Dear Donna, we would like to apologize for the technical issues that happen during your check-in time, which also had an impact on your check out time. We will defintely work hard to solve this issue, so that it will not happen again. Sorry again for the inconvenience. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great hotel... Great neighborhood.. choices abound

Posted Jul 6, 2017
Courteous and attentive staff. Rooftop dining experience ... very popular ,get there early. Great food ,shops,culture within minutes walk in any direction. Very comfortable room ...LOVE the shower.
Comment from Hotel Management
Jul 6, 2017 by Rachelle, Hotel Management
Dear Al, I am delighted to learn that you enjoyed your stay with us and your positive comments left have been shared with all associates. We look forward to see you again soon ! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from East Brunswick, NJ

Perfect

Posted Jul 5, 2017
Great location. Quiet rooms in a very busy part of town. Felt like home. Wonderful staff. Roof top terrace for drinks and excellent people watching. Love this hotel.
Comment from Hotel Management
Jul 5, 2017 by Rachelle, Hotel Management
Dear guest, I am delighted to learn that you enjoyed your stay with us and your positive comments have been shared with all associates. This helps us to further support our aim to deliver exceptional service and to create memorable experiences for all our guests. We look forward to welcome you again soon !