Ratings based on 1,559 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

get location to Old Montreal and a block to Metro

Posted Jan 16, 2018
Pros: charm and location
Location: Old Montreal, Centre Bell for events too.
upgrade to bathroom suite with Jacuzzi, Spa wonderful, restaurants excellent.
Comment from Hotel Management
Jan 18, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. This is greatly appreciated as we continue to strive to enhance our guest experience. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, VT

Another wonderful stay!

Posted Jan 15, 2018
This was our second time staying and it did not dissapoint. Wonderful location right near cathedral and walking distance to all things Vieux Montreal. This stay, we were in building 1 and had a nice corner room. I had booked a Queen and they upgraded us to a king. We also arrived a night early (due to a big snowstorm) and we were graciously accommodated and didn’t have to switch rooms next day. The two restaurants in the hotel are great - one French bistro and one Japanese. We’ll be back for sure!
Comment from Hotel Management
Jan 18, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. This is greatly appreciated as we continue to strive to enhance our guest experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Beautiful hotel, Old Montreal

Posted Jan 9, 2018
Pros: Executive suite is huge and beautiful. The staff is very impressive.
Cons: Provide towels in the gym.
Location: Old Montreal, shops and restaurants. Notre Dame Cathedral is across the street. Chinatown is 2 blocks away.
Hotel was very clean and well maintained. Very professional staff who were friendly and prompt.. providing the highest level of customer service is definitely a focus at this hotel. Housekeeping staff is very professional (quiet) and highly efficient. The 2 restaurants associated with hotel are very good, reasonable priced and also provide extremely good service. We ordered take-out from the sushi restaurant one night and the manager offered to bring our order to our room... he did that and did not even charge a "room service" fee! This hotel is a luxury 5-star establishment and I highly recommend to anyone visiting Old Montreal.
Comment from Hotel Management
Jan 16, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. It is appreciated as we strive to continue to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Beautiful hotel, all the amenities, perfect spot.

Posted Jan 6, 2018
Beautiful hotel. Perfect location. The bathroom in the Junior Suite was amazing with a jacuzzi tub and separate rain shower head. The staff was very polite and helpful. Parking was easy enough though a bit pricey. We were thouroughly pleased with our stay.
Comment from Hotel Management
Jan 16, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. It is appreciated as we strive to continue to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB.

Excellent location in Old Montreal

Posted Jan 3, 2018
Pros: The building itself was unique from any hotel we have stayed in,, and we have been to Puerto Vallarta ( 8 + yrs.), Playa del Carman, Calgary.
Cons: The level of housekeeping service and coordination with service desk requests by patrons could be improved.
Location: Notre-Dame Basiilica of Montreal, many musem' s and boutique stores.
Hotel location placed us within walking distance of numerous attractions like Basilica of Montreal, excellent light decorations in the adjacent park and surrounding buildings. The eating establishments were unique, plentiful and not associated with the major restaurant chains. There were wine stores and boutiques close by. The architecture of the buildings in the area was ornate and fascinating to view.
Comment from Hotel Management
Jan 16, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. It is appreciated as we strive to continue to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2017
Excellent customer service and rooms were very spacious and clean.
Comment from Hotel Management
Jan 16, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. It is appreciated as we strive to continue to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Dec 30, 2017
Beautiful hotel in a great location. Friendly staff
Comment from Hotel Management
Jan 16, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. It is appreciated as we strive to continue to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Excellent Hotel

Posted Dec 24, 2017
Beauty and comfortable, and the hotel staf very nice
Comment from Hotel Management
Jan 16, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. It is appreciated as we strive to continue to improve our guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Cozy hotel in great location

Posted Dec 22, 2017
Hotel was great, location can't be beat. Walking distance to many restaurants and attraction.one thing to be noted the junior suite on 2 floors doesn't have some of the amenities listed such as an electric fireplace and rain forest shower head, minor detail but i had booked this room since the suite is pictured with these amenities on the website. The 2 floor suite has great character though but it should be listed differently.
Comment from Hotel Management
Jan 16, 2018 by Reservations, Hotel Management
Thank you so much for your feedback. It is appreciated as we strive to continue to improve our guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Elegantl hotel, close to the old city.

Posted Dec 21, 2017
Beautiful room - large, comfortable, nicely decorated. Very clean with all the amenities. The common areas were tasteful and elegant and very well kept. My only complaint was that outside was noisy due to construction/trucks, which is difficult for the hotel to control! Staff was excellent - service was great and the bar/lounge was a lovely spot for a cocktail.
Comment from Hotel Management
Jan 16, 2018 by Reservations, Hotel Management
Thank you for your feedback. It is most appreciated as we strive to continue to elevate our guest experience. Best regards,