Ratings based on 386 Verified Reviews

4.7 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
A bit shabby and a bit sheik not as good as a conventional hotel
Comment from Hotel Management
Nov 26, 2017 by Linda, Hotel Management
Bonjour, Thank you very much for your feedback and for taking the time to share it with the Expedia community. Our hotel, although constantly renovated and updated, does have a heritage feel to it. Our decoration mainly revolves around the Art Deco style. We understand this may not hit home for every guest and we are sorry our decor fell short of your expectations. Our rooms are all very different from one another. Should you not be happy with yours, please let us know as we will take the time to help you find a more suitable option for your need. Un gros merci!
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Hope Ontario

Wonderful unique hotel in Old Quebec

Posted Nov 7, 2017
This was the best hotel we have stayed at in Quebec. The rooms are beautiful & location is great. Parking is convenient. Don’t miss Breakfast or Lunch at the Parliament Buildinfs, a 10 minutes walk away. Make reservations online.
Comment from Hotel Management
Nov 26, 2017 by Linda, Hotel Management
Bonjour Moyra, Thank you very much for your feedback and for taking a moment to share it with Expedia users. Housekeeping is one of our priorities and we are happy we lived up to your expectations in that area. The Parliament is only a few minutes walk and offers free tours on weekdays. If you make a left before heading out of the walls on St-Louis street, you will also be able to visit the Citadelle that also offers a great deal of information about our history. Our location is really central for all the major attractions. Thank you for your support, we appreciate it! Un gros merci.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Quaint hotel with a great location

Posted Oct 22, 2017
The staff here are incredibly friendly and helpful. They speak both French and English, but I wouldn't be surprised if they know more languages as well. The location is great being that it's on the edge of Old Quebec and downtown Quebec. The street it's on isn't noisy at night. There's a little park across the street, too, one of many in the area. Even though there's no elevator/lift, they have staff that will help you with your luggage. I found the whole place has a residual bakery smell to it but I wasn't bothered by it at all and I don't normally indulge in pastries or sweets.
Comment from Hotel Management
Nov 24, 2017 by Linda, Hotel Management
Bonjour Lisa, We appreciate you taking some of your time to share your insights with the Expedia community. We do bake our croissant every morning and they indeed embalm the air for a few hours. Our location is very quiet yet still very central. It is the perfect oasis to relaxe after a day of shopping and exploring the historical wonders of Québec City. Again, thank you for your support! Un gros merci.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Oct 18, 2017
Very friendly, happy, accommodating helpful staff. Great ambience and location.
Comment from Hotel Management
Nov 16, 2017 by Linda, Hotel Management
Bonsoir, Thank you very much for your kind comment! We are always happy to help you plan your perfect getaway! Your support and patronage mean the world to us! Milles merci.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in great location.

Posted Oct 11, 2017
Cons: We had a 4th floor (top floor) walk up. This was fine with us, but older or diasbled may have some difficulty negotiating the stairs.
Location: Central location.
Great hotel! The staff was very friendly, enthusiastic and helpful. The room was clean and bright and modern. Fantastic location --- right in the heart of things.
Comment from Hotel Management
Nov 16, 2017 by Linda, Hotel Management
Bonsoir, Thank you very much for sharing your impressions about your recent stay with us. We appreciate you taking some of your time to share with the Expedia community. Thank you for your good comment about our team and cleanliness of the premises. Customer service and spotless housekeeping are our priorities. Our European rooms are located on the 4th floor as you mention and were once the attic of the house. They have a very present european charm with their slanted ceilings and higher views. We agree they may not be in the best choice for our guests with mobility issues, but with other room categories, we usually are able to accommodate lower floor requests. Un gros merci!
5 out of 5
Recommended
for Everyone
by A verified traveler

Charming hotel close to city center

Posted Oct 11, 2017
I stayed here for 4 nights in a single room. This hotel exuded charm but with modern updates. The room was large enough for one. The bed was super soft and comfortable. The bathroom although a little tight was clean and the shower had excellent water pressure. The coffee/tea throughout the day was a nice touch. Two things I loved most of all. The first thing was the staff. Gabrielle in particular was just lovely. Always greeted you with a smile and ready with a restaurant recommendation. I was also leaving very early in the morning for my flight and the staff arranged for a taxi and made sure there was coffee the next morning. Second, the hotel was a few streets over from the main city center. This was lovely because it was quiet and not crowded but very convenient to all the sites and restaurants. The area also felt very safe and was across the street from a really nice park. Would highly recommend and would definitely stay here again.
Comment from Hotel Management
Nov 16, 2017 by Linda, Hotel Management
Bonsoir, Comments such as yours really makes it worth all the while! We agree, Gabrielle is a gem and we are very lucky to have her in our team! She's a big part of our hotel family! Thank you for mentioning our location as well. As a matter of fact we are only a few minutes away from Québec city convention center (5 minutes) and you can visit several attractions and museums within a kilometre radius. Who said it had to be all work and no play? :) We hope to have you with us again sometimes! Un gros merci!
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Excellent all around

Posted Oct 7, 2017
Charming hotel. Superb staff. Lovely room and great location.
Comment from Hotel Management
Nov 16, 2017 by Linda, Hotel Management
Bonsoir Dan, Thank you for your feedback and support! We are happy you enjoyed your time with us as well as our location. We hope you get the occasion to visit us again sometimes! Until then, we wish you all the best! Merci!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2017
Lovely and conveniently located. Fabulous staff! Thin walls but that sort of goes with being a hotel. Nothing a pair of earplugs can’t remedy!
Comment from Hotel Management
Nov 16, 2017 by Linda, Hotel Management
Bonsoir, Historical buildings tend to have their little "cricks" and "cracks" and we feel it gives them a very rustic charm indeed. Thank you so much for acknowledging the work of our team. We hope to provide you with the best service possible every day, and your comment is a great pat on the back for us all! Again, thank you for taking a moment to share your thoughts with the Expedia community. Un gros merci!
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Nice hotel- close to everything

Posted Oct 3, 2017
Absolutely wonderful hotel, staff was extremely helpful and the hotel was quaint, clean and close to all amenities. Would definitely recommend it.
Comment from Hotel Management
Nov 16, 2017 by Linda, Hotel Management
Bonsoir Lynne, Thank you so much for your vote of confidence! What a nice picture of the Hotel front. The building was built in 1835 and after a fire in 1853, those brick/stone walls were all that was left standing! You gotta love that history in every step you take while discovering Québec City! We hope to have you with us again. Milles merci!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Lyon, MI

Loved this hotel! Everything about it was amazing!

Posted Sep 30, 2017
Pros: Everything! Check in was so nice and even checking out! Everyone was very friendly and happy. Thank you so much!
Cons: There isn't an elevator available, so I could see where for some that may be an issue. Other than that, I can't find anything else. Great hotel!
Location: You are nearby shops and restaurants.
First time in Quebec and my mother and I had an amazing time! This hotel is the best! Awesome food, awesome atmosphere, great staff, and clean rooms. The bed was so nice as well!! I can't say anything bad about my experience and plan on coming back in the winter! This is the place to stay! You may have to walk a little to get to places, but staying here was worth it. My mum and I saw it as a positive: good for exercise :) This place is great!
Comment from Hotel Management
Nov 15, 2017 by Linda, Hotel Management
Bonjour Alexandra, Thank you very much for this beautiful review! We really appreciate you taking a moment of your day to share with the Expedia community. We are happy you felt welcome upon arrival. It is alway a great moment to share our insights and learn more about you so as to provided you with your ultimate Québec City experience! With two main streets just 3 minutes walk away from us, one can quickly reach a plethora of restaurants and shops. We look forward to having you with us again this winter! Un gros Merci!