Ratings based on 319 Verified Reviews

4.1 out of 5
83% of guests recommend
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jul 2, 2019
Comment from Hotel Management
Jul 2, 2019 by María, Front Desk , Hotel Management
Thank you so much for your feedback! We are so happy that we made everything possible so you can enjoy your stay. We are so happy to host you back!
5 out of 5
by A verified traveler

Posted Jun 17, 2019
Comment from Hotel Management
Jul 10, 2019 by María Front Desk, Hotel Management
Thank you so much for feedback! We are so happy we made your stay wonderful!
5 out of 5
by A verified traveler

Posted Jun 15, 2019
Comment from Hotel Management
Jun 17, 2019 by María, Front Desk , Hotel Management
Thank you for rating our hotel! Hope we can host you again!
4 out of 5
by A verified traveler

Posted Jun 13, 2019
It smell. Even tough is obvious that it is an old property, the curtains and the rugs smelled/moldy
Comment from Hotel Management
Jun 17, 2019 by María, Front Desk , Hotel Management
Thank you for your feedback! We are so sorry to hear that we didn't reach your expectations. Please let us know when you come back to Old San Juan so we can make your stay better!
4 out of 5
by A verified traveler from Lakeland, FL

Posted Jun 2, 2019
A well maintained historic property with the best 360 view os Old San Juan
Comment from Hotel Management
Jun 4, 2019 by María, Front Desk , Hotel Management
Thank you, so much for your wonderful review!
5 out of 5
by A verified traveler

Posted May 25, 2019
It is different. It is a small charming hotel in front of the Atlantic Ocean in the most beautiful place in the world Old San Juan, Puerto Rico
Comment from Hotel Management
Jun 4, 2019 by María, Front Desk , Hotel Management
Thank you for your wonderful review! We are so happy that you enjoyed your stay in our hotel.
5 out of 5
by A verified traveler

Most amazing hotel!

Posted May 21, 2019 on Hotels
This was the most outstanding place I've ever stayed! The artistic environment was absolutely breathtaking! The art all over, the rooftop deck, the outdoor patios and the bar were fantastic! If you're looking for a Hilton, this is not your place. If you want something old with character and class, this is THE place for you! The owner Jan is one of the sweetest people on the island.
Comment from Hotel Management
Jun 4, 2019 by María, Front Desk , Hotel Management
Thank you so much for choosing to stay with us. We are so glad that you enjoyed our artistic hotel!
2 out of 5
by A verified traveler

Posted May 20, 2019 on CheapTickets
Base on what I saw on the website conditions were unacceptable when we arrived. Given the fact we got in at 3am and hotel knew inadvance to expect us at that time my husband and I had to wait approximately 15mins at the front gate calling for someone to open up. If you think things weren't bad enough we were told that we could not throw toilet paper in the toilet due to old pipe lines, we had to throw it in the waste bin! Which we thought was unsanitary. I get it there are some people that like Rustic Art and given the fact this hotel resides in Ole San Juan I did appreciate the culture and scenic view but please a few modern improvements would be nice e.g telephone in the room , tv...... I would not recommend this hotel to no one that I know.
Comment from Hotel Management
Jun 11, 2019 by María, Front Desk , Hotel Management
We're so sorry for your experience. We are so glad to receive your feedback so we can improve our place. We're normally known for our friendly and helpful staff and we regret we missed the mark.
5 out of 5
by A verified traveler

Artsy Hotel with a beautiful view.

Posted May 18, 2019 on Hotels
Hotel is very artsy. Our room is was outside one of the gardens which is located in the front entrance. So there are pet birds from the property and birds flying in to get away from the sun and bath in water features. I thought it would be a problem with them making noises and waking us up in the early AM but surprising hardly any noise. Walking inside the hotel is a gem. This is more like a bed and breakfast than a hotel. No TVs in the rooms which I liked. No distractions and you take in the serene setting. It is also very close in walking distance to all attractions, restaurants and stores. No need to rent a car if you are staying in this location.
Comment from Hotel Management
Jun 11, 2019 by María, Front Desk, Hotel Management
Thank you so much for your wonderful review! We're so glad that you enjoyed the company of our birds and your stay in Old San Juan. Thank you so much for choosing us!
4 out of 5
by A verified traveler

Posted May 12, 2019
Very old, unique property! Public areas are great, beautiful. Our room was small. The water was lukewarm for the shower and the walls were thin. We could here almost everything from the room next door, including the phone ringing at 5:30 am. Owner very friendly and the bar area at night lively.
Comment from Hotel Management
Jun 11, 2019 by María, Front Desk , Hotel Management
We are so glad for your feedback and so sorry that we didn't reach your expectations. Thank you for coming to celebrate with the owner in our Cannon Club Bar.