Ratings based on 92 Verified Reviews

3.2 out of 5
59% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Nov 20, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear guest, Thank you for your positive comments on our service and especially our friendly staff. We will definitely share your comments with our staff. Due to the coastal area and higher humidity in Summer we have closed windows. Based on your feedback we have checked the A/C unit and problem has been fixed. Thanks again for taking time on providing review and looking forward to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to many restaurants

Posted Oct 27, 2016
From the first moment I walked into the Econo Lodge Inn & Suites I was greeted with kindness and respect. The staff said hello and had a smile every time I saw them. They young Indian man who I saw the most often was always pleasant and helpful. I found the room to be a bit awkward. There was a desk but nowhere near the desk to plug in my laptop. There were many cosmetic items that could stand to be fixed. The room was clean and having a refrigerator and microwave in the room was a huge bonus. The bed was comfortable. The pillows were not. I personally prefer a firm pillow. The breakfast options were disappointing. I stayed at the Econo Lodge Inn & Suites for 6 days. I will be staying there again on my next visit. Things surroundings were not perfect but the customer service, fridge, and microwave made up for it. I look forward to my return.
Comment from Hotel Management
Jan 3, 2017 by GM - Econolodge Inn & Suites, Hotel Management
Thank you for sharing your recent stay with us. We are very pleased that you enjoyed your stay and you liked the room cleanliness. We are working on improving breakfast area so guest can enjoy it in the morning. It was our pleasure to have you and thank you for the opportunity to be part of your trip. We hope to welcome you back the next time you are in the area.
2 out of 5
by A verified traveler from mass

Posted Oct 9, 2016
Pros: Nearby site attractions
Cons: Cleanliness
Could have been cleaner...room was very small and dated.
Comment from Hotel Management
Jan 7, 2017 by GM - Econolodge Inn & Suites, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
3 out of 5
by A verified traveler from Western Ma

Posted Oct 3, 2016
The musty smell and stains on the carpet, and general run down appearance of the place and our room were unpleasant. But it was inexpensive and the location was convenient for our purposes.
Comment from Hotel Management
Jan 6, 2017 by GM - Econolodge Inn & Suites, Hotel Management
Dear guest, It is very disappointing to hear that you were not satisfied with your recent stay. We typically receive very positive reviews. My goal is to address your concerns and have the opportunity to ensure future guests do not experience similar concerns.
2 out of 5
by A verified traveler

Not so great

Posted Sep 19, 2016
Pros: Lovely location
Cons: it needs a complete overhaul, new paint, carpets, etc
Location: wonderful area
I actually ended up staying elsewhere. It needs a lot of work but the new owner is invested in doing this so I am sure he will make it better.
3 out of 5
Recommended
for Everyone
by A verified traveler from Berkshires,Massachusetts

Nice hotel,close to everything

Posted Aug 18, 2016
This hotel is an "inside hotel" meaning no balconies for those that like easy access to the outside.There is a pool but it is only 4ft deep,great for the kids but not for the adults that want to swim. They have a gazebo next to a pond with some geese which was neat. Pros: we had a suite which was great size,clean and neat. Washer and dry on site and cheap,continental breakfast was good,staff were friendly and the hotel is located near everything and hey have a sign saying they accept pets for a small fee-nice to know for next time. Cons: no way to take a tub which wasn't ideal for the little kids and pool was small and here is debris out back and on the side of the hotel BUT they do have a sign saying they are working on the place..
Comment from Hotel Management
Jan 3, 2017 by GM - Econolodge Inn & Suites, Hotel Management
Dear guest; Thank you for sharing your recent stay with us. We are very pleased that you enjoyed your stay and you liked the room cleanliness. A family pool is not allowed more than 4 ft deep by town building department, and we apologize for that limitation. Also we are improving rooms step by step so guests can have better experience during stay over. It was our pleasure to have you and thank you for the opportunity to be part of your trip. We hope to welcome you back the next time you are in the area.
5 out of 5
by LeAnna from Greatbarrington Ma.

Posted Aug 1, 2016 on Hotels
Pictures are true. Great continental breakfast. Good pool. Nice pond with gazebo. Great for value. Excellent location.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Hello, I am so glad that our comfortable and clean rooms met your expectations. Thank you for mentioning our amenities and stuffs around. We hope to see you again soon!
2 out of 5
by A verified traveler from old Saybrook, PA

Yuck

Posted Jul 22, 2016 on Orbitz
It felt very dirty, wouldn't sleep under the covers for fear of bed bugs. It was a smoke free room yet there were cigarette burns all over the carpet. The staff was very nice but I would never stay at an Econo Losge again.
Comment from Hotel Management
Jan 3, 2017 by GM - Econolodge Inn & Suites, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
3 out of 5
by A verified traveler

Posted Jul 11, 2016 on Hotels
Get what you pay for - hotel offers little luxury or comfort, but is relative to the cost.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Jul 7, 2016
Pros: clean room and comfortable bed
Cons: breakfast and more friendly staff
Location: had nearby restaurant
Room was very clean and the beds were comfortable. Breakfast was terrible but I only care for clean room and a comfortable bed which this hotel had.