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Reviews of Saybrook Point Resort & Marina

3.5 out of 5
Saybrook Point Resort & Marina
2 Bridge St, Old Saybrook, CT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 794 out of 1000 reviews" "
Rating 8 - Good. 130 out of 1000 reviews" "
Rating 6 - Okay. 38 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with partner
Liked: Amenities
Everything was clean and everyone was friendly.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Anthony,Thank you for staying at Saybrook Point Resort & Marina. We appreciate your feedback! We are so happy you were impressed with our service and attention to cleanliness. The pleasure would be all ours to host you again!Chris Bird,General Manager

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Relaxing, scenic views. Gym equipment needs updating! Don't sit in a corner of the dining area ....you'll go unnoticed !
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Gerald,Thank you for choosing Saybrook Point Resort & Marina and sharing your five-star review. While we are happy you enjoyed a relaxing stay and our amazing views, we are sorry your visit wasn't perfect. We are constantly working to improve and will be sure to share your comments with our team. It would be an honor to welcome you back for another great getaway.Chris Bird,General Manager

4/10 Poor

Lucianna

I gave my sister Marianne a birthday present of a 2 night stay at this hotel. Everything would have been fine except for an employee named Scott that was rude to my sister! I ordered a dessert to be delivered on her birthday to her room, it was sour and spoiled. She brought it to Scotts attention and he’s reply to her was “ what do you think the hotel is losing out?” Excuse me Scott but YES the hotel IS losing out by having a rude employee like you! I need you to personally pay for another 2 night stay for my sister , all expenses on you! Shame on you! Go to word stocking shelves somewhere where you don’t deal with the public ! You make me sick ! Lucianna Hatt I’ll be expecting a call ( you have my number) to set up that complementary two nights stay actually make it three nights! Friday, Saturday, Sunday of my sisters choosing. Lastly let me say all the other employees were very gracious .. Scott go bury your head in the sand .. shameful !
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Lucianna,Thank you for taking the time to share your experience. We're deeply disappointed to hear about the issues encountered during your sister's birthday celebration. We aim to provide exceptional service, and we clearly fell short. Rest assured, we will address this internally. We appreciate your feedback and hope for the opportunity to better serve you and your sister in the future.Chris Bird,General Manager

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views,lovely rooms and wonderful staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Faith,Thank you for taking the time to share your experience! Your kind words regarding our property and team truly mean the world to us. We can't wait to host you again at Saybrook Point Resort & Marina, ensuring another exceptional stay!Chris Bird,General Manager

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome area and beautiful rooms. Very nice lounge! Needs updating for items like power outlets at the nightstands or on the nightstands. Dated clock is not only set 10 minutes fast perhaps to cause guests to rush to check out but also not compatible for power to modern devices. Also two towels is a little light. Four is standard for most large luxury level rooms.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Karen,Thank you for sharing the highlights of your stay, including our beautiful rooms and relaxing lounge. Your feedback on amenities, specifically power outlets and the clock, is invaluable. We aim to provide both comfort and convenience, and your insights will guide us in enhancing our guest experience. We're grateful for your review and look forward to welcoming you back to Saybrook Point Resort & Marina.Chris Bird,General Manager

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful resort but there were issues
Stayed 2 nights in Mar 2024
Response from DeeDee on Apr 4, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Leslie, Center Moriches

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally welcoming and friendly. The number of restaurants and the quality of foods were wonderful. Our marina view in the morning was memorable. The bedding was comfortable and high quality.
Stayed 1 night in Mar 2024
Response from DeeDee on Apr 4, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Terri

Traveled with group
We were placed where they are doing construction on the indoor pool. Why anybody would place hotel guess where there is construction and you’re woken up to hammering on Saturday AM early in the morning is not appealing to your guests.
Stayed 2 nights in Mar 2024
Response from DeeDee on Apr 4, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kathi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Saybrook. Our overall experience was excellent. It was a great weekend get-away!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Kathi,It was a pleasure to welcome you back to Saybrook Point Resort & Marina, and we are delighted you had another wonderful stay. Thank you for sharing your lovely review. We look forward to welcoming you back for many more wonderful getaways.Chris Bird,General Manager

8/10 Good

Anne

Traveled with partner
Disliked: Amenities
For 2 nights stay off season, 1 dinner and 2 breakfasts (which I thought was included), and a closed spa my bill came to $916. Definitely didn't get my bang for my bucks.
Stayed 2 nights in Mar 2024
Response from DeeDee on Apr 5, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Ann Marie

Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !!
Stayed 1 night in Mar 2024
Response from DeeDee on Mar 25, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second weekend stay here. This visit was as lovely as the first one. The king deluxe room is spacious and extremely comfortable. I love the mattress and the linens and the view the restaurant, and Choo Choo lounge, were terrific both in service, and in food. This time, it was a Swedish massage. Last time it was a facial, and both were superb.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
It was an honor to have you join us at Saybrook Point Resort & Marina. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. Your return is highly anticipated, as it is always a pleasure.Chris Bird,General Manager

10/10 Excellent

Michael, Manchester by the Se

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic waterside location at the point where the Connecticut River meets the Connecticut Sound. Sunrise is spectacular.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Michael,Thank you so much for choosing Saybrook Point Resort & Marina. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our convenient location, and amazing views. We hope you join us again on your next trip to Old Saybrook!

10/10 Excellent

Casey, Bridgeport

Stayed 1 night in Dec 2023
Response from DeeDee on Apr 4, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful. The bar and restaurant was exactly what we were looking for.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Sandra,Thank you for choosing Saybrook Point Resort & Marina and for sharing your delightful, five-star review. We agree! That view is truly stunning and we are thrilled you were also impressed. We look forward to welcoming you back for another memorable getaway.Chris Bird,General Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear David,We're thrilled you had an excellent stay at Saybrook Point Resort & Marina. Your comfort and satisfaction are our top priorities, and it's fantastic to know we hit the mark. Our team looks forward to welcoming you back for another wonderful experience!Chris Bird,General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful stay and wonderful dining!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Donna,It was a delight hosting you at Saybrook Point Resort & Marina, and we appreciate you taking the time to leave such an excellent review. Safe travels, and come back and see us again should your adventures point you back to Old Saybrook. Chris Bird,General Manager

6/10 Okay

Dana

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DeeDee on Mar 25, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Stephen, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room overlooking the marina, with an excellent restaurant on site.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Stephen,Thank you for sharing your experience at Saybrook Point Resort & Marina! We're thrilled you enjoyed the picturesque view of the marina from your room and found our restaurant excellent. Your satisfaction fuels our team's dedication to providing memorable stays, and we look forward to welcoming you back for another fantastic visit!Chris Bird,General Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place! food and beverage service outstanding! staff top notch
Stayed 1 night in Feb 2024
Response from DeeDee on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Ashok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful rooms with balconies and gorgeous views. Fireplaces with service for logs and firestarting. Great games available for the whole family. Two pools, including an heated outdoor pool that is not to be missed, as well as an excellent jacuzzi. Best of all, it's situated in a fascinating historic area, a nice two mile walk from downtown old Saybrook.
Stayed 2 nights in Feb 2024
Response from DeeDee on Feb 20, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Carmelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DeeDee on Mar 25, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were great. The spa was great as well.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Jim,Thank you so much for choosing to stay with us at Saybrook Point Resort & Marina. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of some of our relaxing amenities. The pleasure was all ours, and we hope to welcome you back in the future.Chris Bird,General Manager

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice but showing its age a bit. The restaurant was excellent and the location is fantastic on the water. Our one complaint is that there was a guest on our floor with a dog that would cry and bark when left alone.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Kristen,Thank you for taking a moment to let us know about your experience staying with us. We are delighted you enjoyed our comfortable accommodations, delicious food, and superb location. Please accept our apologies for any noise issues you experienced, and know that our friendly team is always willing to assist during your stay if you have any concerns. Thanks for your review, and we look forward to having you visit us again soon!Chris Bird,General Manager

4/10 Poor

Caroline

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from DeeDee on Feb 7, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an excellent place to escape for a weekend of decompression! Spa was great, food was great and the staff were lovely!! We will be back!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Pete,Thank you for choosing Saybrook Point Resort & Marina to host your travels, and overall, we are delighted to know you had a terrific getaway. Come back anytime you are looking for a top-notch stay!Chris Bird,General Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great time, beautiful room, excellent staff and great food at the Sea Salt.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear David,Thank you so much for the high rating! We're so happy to know that everything, from our amazing accommodations to our friendly team members, left a positive impression on you. Please come back and join us again soon!Chris Bird,General Manager

10/10 Excellent

Patricia, coventry

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from DeeDee on Jan 31, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DeeDee on Jan 31, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We reserved a deluxe waterfront king room The room is gloriously spacious, with a very comfortable king size bed in a separate alcove. After dinner, the staff brought up a fire log which added glorious ambience to the room after dinner.
Stayed 1 night in Jan 2024
Response from DeeDee on Jan 22, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location to go with a beautiful old charm hotel. Just wish that additional fees are stated when you check in instead of when you check out
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 20, 2024
Dear John,We are delighted that you chose Saybrook Point Resort & Marina for your recent stay and enjoyed your visit with us. We apologize for any miscommunication regarding our fees and will be sure to use your constructive comments to improve our service. We look forward to hosting you again.Chris Bird,General Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DeeDee on Jan 22, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

SAMUEL, Plantsville

Stayed 1 night in Jan 2024
Response from DeeDee on Jan 22, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went for an overnight getaway to relax and refresh after a hectic Christmas holiday and they delivered on a perfect experience. The staff was friendly and helpful no matter if we encountered front desk, maintenance or housekeeping staff any where on the premises. The room was large, comfortable, well appointed and decorated in an old New England charming style without appearing old or worn. Our evening was a five star experience from a drink at the Choo Choo Lounge to our dinner at Fresh Salt to a lovely wood fire in our fireplace. We will be back!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 13, 2024
Dear Michelle,Thank you for sharing your wonderful experience at Saybrook Point Resort & Marina. We're thrilled to hear that your overnight getaway provided the perfect relaxation and refreshment you needed after the holidays. It's great to know that our team across all departments contributed positively to your stay with their hospitality. We're also pleased your room's comfort and charming New England style décor met your expectations. It sounds like your evening, from drinks at our Choo Choo Lounge to dinner at Fresh Salt and the cozy fireplace was truly special. We look forward to welcoming you back for another memorable visit!Chris Bird,General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortably gracious Inn
I've stayed there several times and I always enjoy my stay. The Inn provides a consistently comfortable experience ....in all ways, from the valet to the front desk as you arrive. Everyone is welcoming/friendly and the entire stay most enjoyable. I highly recommend the Inn & will definitely stay there again if I am in the Old Saybrook area
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Robert,From our team's amazing service to our comfortable accommodations, we're so delighted to hear that you enjoyed everything about your visit. Thank you so much for the high rating and we hope to have the chance to host you again soon. Chris Bird,General Manager

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DeeDee on Jan 22, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

John, Harrison

Stayed 2 nights in Dec 2023
Response from DeeDee on Jan 22, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lazaro, Newtown

Stayed 2 nights in Dec 2023
Response from DeeDee on Jan 22, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Rosalyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Beautiful and great service.
Stayed 1 night in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After Christmas lovely Stay
We had a relaxing stay after Christmas. Our room was in the three stories guest house. It was wonderful. The view was lovely. We went to the spa for two treatments and truly enjoyed the ambiance. We also had a relaxing meal at Salt. The stay was just what we wanted.
Stayed 2 nights in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Philip, Lakeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 1 night in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Ariella

Stayed 1 night in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very pleased with every aspect of our stay from the moment we arrived. The front desk staff are very friendly and accomodating. We found our room immaculate, sizeable, and with very comfortble bedding and furniture. Have had the opportunity to stay at many hotels and found the total experience here to rank among the best.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Victoria,How wonderful to hear that Saybrook Point Resort & Marina is one of the best places you've stayed! We're so pleased our friendly staff and clean, comfortable rooms impressed you. Thank you for your kind words. We look forward to your next visit.Chris Bird,General Manager

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from DeeDee on Dec 29, 2023
Thank you for staying with us! We appreciate your feedback!