I can not say enough about the level of service and charm I received from the hotel staff.
From the moment we were met on the curb to help with our bags, until we were helped back out it was perfect.
We arrived late but were informed if we made it into the dining room they would still be able to serve us, which turned into one of the most wonderful meals and service you can imagine.
Very attentive and loving staff.... I can honestly say I will return as soon as possible. From the front desk, doormen, housekeeping, turn down service, restaurant staff(unbelievably great), bartenders, all just amazing.
Not a surprise that this hotel came highly recommended was not disappointed for a second.
The decor is BEAUTIFUL..... !!!
Traveller from San Diego, CA
Excelsior Hotel Ernst stands in the magnificent shadow of world-famous Cologne Cathedral. Köln Station is a 5-minute walk …More
great hotel super clean amazing staff right in the city centre for shopping and the xmas markets
only thing i would say is the bar although very cosy was expensive along with the room service but it is a five star hotel so you expect it to be expensive having said that we would stay again and would use the room service again
even though it is in the city centre we stayed on the second floor and the rooms are super quiet
Traveller from uk
Located near restaurant-filled Heumarkt Square in downtown Cologne, this contemporary hotel is close to the subway and an …More
Good hotel in good location with food and bar prices reasonable. Close to town centre but far enough away from the hustle and bustle. Building/ renovating work going on both at the hotel itself and the surrounding area but did not impact our stay of one night.
Traveller from sydney Australia
Located in Old Town, this hotel is within a 15-minute walk of St Maria im Kapitol and Wallraf-Richartz-Museum. City Hall and …More
Good hotel, very clean, friendly staff. Close to chocolate museum. Nice pleasurable walking distance to the town, where there is great food, plenty of bars, and very friendly locals. Would definitely re-visit this hotel and city.
Located in Old Town, this hotel is within 1 mi (2 km) of Rheinau Harbour, Wallraf-Richartz-Museum, and Great St. Martin …More
Ideally situated on the Rhine, Old Town is one of Cologne's most popular neighborhoods. Renowned for its historic cobblestone streets and town hall, Old Town is most famous for its love of Kolsch style beer and pub-tours around Alter Market Square. Old Town is also home to Great St. Martin, a Roman cathedral that has survived for more than a millennium.