Ratings based on 599 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Convenient, clean and friendly

Posted Dec 29, 2017
Good place for just a night or two. Location is pretty good though a bit farther from town center/cathedral area than anticipated. It was about 15-20 min walk. Most magical town for Christmas and their market express train that take you to the Christmas Markets!
Comment from Hotel Management
Dec 29, 2017 by Lars, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lars Front Office Agent
2 out of 5
by A verified traveler

Untidy and dirty

Posted Dec 22, 2017
Overall cleanliness needs massive improvement. Hall ways and rooms were dirty, markings on walls and bedding had blood stains. Very disappointing, will certainly not recommend this hotel.
Comment from Hotel Management
Dec 30, 2017 by Front Office Agent, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tamara Klaes Front Office Agent
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Dec 21, 2017
About 20min walk from main station. Very convenient for Christmas markets and major sites. Good facilities and easy to self cater, but remember that supermarkets are all closed on Sundays!
Comment from Hotel Management
Dec 21, 2017 by Lavell Johnson Front Office Agent vom Adagio , Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff were fantastic

Posted Dec 15, 2017
Cons: I think that the matress may have been approaching the end of its natural life span.
The room was pretty good, and the location was fine, two blocks away from shopping and a fifteen minute walk from the Cathedral and central train station. The neighbourhood was reasonably quiet. The staff were fantastic.
Comment from Hotel Management
Dec 16, 2017 by Lavell Johnson, Front Office Agent, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. Regarding the matress we will take care of it. Thank you for telling us. We hope to welcome you back to our hotel very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester

good location, pleasant staff

Posted Oct 2, 2017
Pros: very quiet but still within walking distance from the main tourist area. Friendly staff who were very helpful.
Cons: Room was exceptionally clean & tidy, the bathroom could have done with a little bit of a clean around the toilet area on the wall. only 1 pillow p/p
Location: Walking distance from the Cathedral and train station as well as the main shopping area. some nice cafes close by.
Overall a lovely hotel with very helpful staff. The hotel was only a 10 minute walk from the main train station and the cathedral and also easy to locate,
Comment from Hotel Management
Oct 6, 2017 by Ria P., Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will share your comment with our whole team. Thanks a lot. Sincerely, Ria Pannou Betriebsassistentin
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Oct 1, 2017
This hotel's location made is easy to get to with plenty of nearby sights easily accessed by foot.
Comment from Hotel Management
Oct 2, 2017 by Ria Pannou, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will share your comment with our whole team. Thanks a lot. Sincerely, Ria Pannou Betriebsassistentin
5 out of 5
by Larry

Posted Sep 16, 2017 on Hotels
Very pleased with everything
Comment from Hotel Management
Sep 18, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will share your comment with our whole team. Thanks a lot. Sincerely, Ria Pannou Betriebsassistentin
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, Oregon

Nice hotel!

Posted Aug 24, 2017
This was a nice clean hotel within walking distance of Cologne Cathedral and other attractions. The staff was friendly and breakfast was excellent.
Comment from Hotel Management
Aug 25, 2017 by Ria Pannou, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Cologne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ria Pannou Betriebsassistentin
4 out of 5
by Claudia

Posted Aug 13, 2017 on Hotels
People in the front desk are mean except for Jonathan that he was very helpful, with a smile and good mood!
Comment from Hotel Management
Aug 21, 2017
Dear Guest thank you very much for your kind feedback. It would be a pleasure for our team to welcome you again in our hotel in the heart of Cologne. Yours sincerely Ria Pannou Betriebsassistentin
4 out of 5
by Abdulzahra

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ria Pannou Betriebsassistentin