Ratings based on 1,013 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ATL

Palacio

Posted Dec 7, 2017
Pros: Great staff
Cons: Put wash cloths in every room when it's cleaned. Every Time!
Location: Excellent shopping and restaurants within walking distance in the colonial zone.
Another wonderful stay. Excellent staff, and good security.
Comment from Hotel Management
Dec 7, 2017 by b, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards, Bianka Cruz
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice cozy hotel in middle of old town

Posted Dec 6, 2017
Staff very friendly very helpful and feel very comfortable Hotel is located in middle old colonial city
Comment from Hotel Management
Dec 6, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards, Bianka Cruz
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern Virginia, US

Perfect location with friendly staff

Posted Dec 4, 2017
check in as super easy and fast. My room was huge with a nice bar area (completely unexpected, but it was a great thing). I was able to walk to just about everywhere I wanted to go; stores, lots of restaurants, bars, and clubs. I only needed a taxi when going to the mall and beach. The only setback to this hotel is the bed feels like your sleeping in a brick, which some people may perf a “hard” bed, not me. Overall stay was good, however I couldn’t stay again due to the bed.
Comment from Hotel Management
Dec 4, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service, next time we will figure out about the best bed for you. Best Regards, Bianka Cruz
2 out of 5
by A verified traveler

Posted Dec 2, 2017
Poor wifi. Dirty underwear in the middle of the floor. Staff was not friendly
Comment from Hotel Management
Dec 5, 2017 by Bianka Cruz, Hotel Management
Dear Guest thank you so much for take you time to make a review , we need contact with us directly to have more information about what was you experience and we apologize for the inconvenient, and hope you decide visit our hotel again to welcome you personalty. Best Regards, Bianka Cruz
3 out of 5
by A verified traveler

Needs experienced Management

Posted Nov 27, 2017
Potential to be great but needs someone experienced in hotel management. Promised to send taxi to airport didn’t show up. Room safe didn’t work never fixed. Room chairs are very uncomfortable. Employees are wonderful and very nice but need training in hospitality. Breakfast is not complimentary. They charge for the use of the sauna. Hard to have visitors.
Comment from Hotel Management
Nov 28, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we apologize for any inconvenience and we will take note of it . We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Great location and friendly staff.

Posted Nov 26, 2017
Pros: I enjoyed how kind the staff was especially since I was traveling solo.
Cons: It was great.
Location: My main purpose was to attend Winter League baseball. Taking Uber to the stadium was easy and convenient from the hotel. Although traffic is bad.
I had a fabulous trip. The staff was very kind. My location was very convenient so I could walk outside to the grocery store or grab a coffee easily. There was a great in expensive and authentic restaurant right up the hill from the hotel too. I was traveling alone and felt very safe at this hotel. I took Uber often and they could easily locate the hotel as well. The air conditioning was great to have and the shower was always hot!
Comment from Hotel Management
Nov 28, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Colonial City

Posted Nov 25, 2017
Wonderful stay with reasonable rate. Convenient location in the Colonial City. We left the city for the beach, but chose to stay at the Palacio Boutique Hotel when we return before flying back to the States. The staff was friendly and helpful. Rooms were clean and well appointed. The courtyard added a nice touch.
Comment from Hotel Management
Nov 28, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards,
3 out of 5
by A verified traveler

Posted Nov 12, 2017
Airco did not work for 2 days. Reported the malfunction But I believe they tried to repair it but we’re not successful .
Comment from Hotel Management
Nov 14, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we apologize for the inconvenience of the air conditioner . We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards, Bianka Cruz
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Nov 9, 2017
A little out of the way. Had to use GPS to show taxi how to get to hotel
Comment from Hotel Management
Nov 10, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards, Bianka Cruz
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

great hotel and location

Posted Nov 7, 2017
Pros: clean, comfortable, great location
Cons: better furniture in lobby.
Location: visited historical sites in the area
Great place to stay and close to tourist areas of interests
Comment from Hotel Management
Nov 7, 2017 by Bianka Cruz, Hotel Management
Dear Guest, Thank you so much for taking your precious time to comment about our Boutique Hotel Palacio , we are flattered, grateful and very pleased that you feel good in our hotel and feel proud of our effort to maintain quality in our services and facilities. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service. Best Regards, Bianka Cruz