Ratings based on 335 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Save Costs over customers comfort

Posted May 21, 2017
Checkin- the man was less than welcoming but not rude, and provided no information at all, not even a map of the city or any detail on where the lifts are located. Although during a later visit to reception, Bernadette was very helpful, despite her limited English. My room 618 is large and spacious and road facing, with a small clothes hanging area, tea and coffee facilities, flat screen TV large bench, two chairs and NO fridge. The bathroom design is poor as the shower area is not fully enclosed and water spills all over the floor when showering. 3 towels are supplied, (1 floor towel and 2 body towels). After 1 shower, the floor towel was soaked and not enough to soak up the water spillage. The bed is quiet comfortable, with soft pillows no pillow menu. My street facing room encountered loud noise from 3am from inconsiderate tenants on the streets from the nearby buildings/bars. This occurred to varying degrees every morning during my stay. Ironically, at around 8.00am, the same loud people went silent. The air conditioner blew room temperature air and never blew cool air even though the in-room controller was on cold since our arrival. After checking the controller and turning the air con fan off, it was discovered the fan still was blowing. The controller is on the wall for decoration. Was I comfortable? No If you enjoy trying to sleep in a sauna like room, with the noise of drunk people, trams, trucks,police sirens blaring students playing than this hotel is for u.
5 out of 5
by Tracey

Superb service

Posted May 16, 2017 on Hotels
I stayed at this hotel whilst working a guide/interpreter with a group of people with disabilities. The hotel staff were superb and did everything possible to ensure my group's needs were met. I had emailed the hotel with special requests before our stay, and had asked them to book tours for us. Everything was arranged perfectly and nothing was too much trouble for the reception and restaurant/bar staff - really excellent service and they were very patient and accommodation to my group.
5 out of 5
by Greg

This traveler left a rating score only Posted May 10, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from south wales

Nice hotel

Posted Apr 21, 2017
Nice hotel, close to square, clean and reasonably priced, only problem is the staff working in the hotel, they don't seem to want to help you just give you keycard for room without even a thank you or enjoy your stay, didn't even tell us where the lift was when we arrived, very rude indeed
4 out of 5
by Gordon

Posted Apr 21, 2017 on Hotels
Our stay was quite nice. Only complaints are the beds are not very comfortable and the shower leaked like crazy. But the hotel is in a fabulous location, the staff was great--very friendly, helpful and knowledgeable. I'd definitely come back.
5 out of 5
by Roger

Good hotel

Posted Apr 17, 2017 on Hotels
Great location. Bed were hard and not comfortable but Hotel was good. Would Stay again and tell friend's to also.
5 out of 5
by joan

Lovely modern hotel

Posted Mar 19, 2017 on Hotels
Loved our stay here. Lovely room modern and clean. Friendly helpful staff. In good area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Nice hotel close to Old Town Square

Posted Mar 13, 2017
Friendly and helpful staff, clean rooms, good location. Great hotel for price. Would book again.
5 out of 5
by Ellen

Posted Feb 28, 2017 on Hotels
Great location and great value for money. The staff were very helpful and friendly.
5 out of 5
by Johannes Hendrik

Posted Feb 27, 2017 on Hotels
Very good location close to old town. Breakfast were not included and resulted in additional cost. only negative comment would be that the Hot water in a very small shower was not even warm.