Ratings based on 783 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Very Nice stay during Carniival

Posted Feb 18, 2018
Pros: the staff and the cleanliness of the room. They were friendly and professional.
Cons: put some drawers in the rooms.
Location: Of course the church. We were there in Winter so we were not able to take a ride down the Rhine - but next time for sure. Puppet Theater.
We stayed at the Dorint during probably the most busy time of year - during Carnival. Yet, the staff was available and helpful at all times. We were delayed by one day and so our reservation was accidently canceled but they honored it. Our room was lovely and my only complaint was that the bed was a little softer than we like. And, it would be helpful if there were some drawers. Perhaps they could be Other than that, total perfection. We recently stayed at a Dorint in Amsterdam and it lived up to the same high standards.
Comment from Hotel Management
Feb 21, 2018 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
3 out of 5
by A verified traveler

Beware of small prints

Posted Dec 23, 2017
- I had to pay extra for second person in the room, rare for a hotel - one has to pay extra for gym- that shouldn't count as amenities then - bed was smaller than queen sized bed - pillows were v soft, totally uncomfortable - check in was slow even though we only arrived in the hotel evening, at least a 20-30 min wait. Not within expectations at all
Comment from Hotel Management
Jan 10, 2018 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia, USA

Walking distance to sites

Posted Dec 22, 2017
I stayed for 2 nights and enjoyed walking to the cathedral and Christmas market. The hotel staff was extremely helpful and made me feel at ease.
Comment from Hotel Management
Jan 10, 2018 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria

nice hotel on the edge of altstadt

Posted Dec 13, 2017
Pros: location. nice bathroom. helpful staff.
Location: the altstadt. malzmuhle brewery, kaufhof galleria. the metro will get you to the Lanxess arena in 2 stops.
2 nights midweek were very comfortable here. the room is pretty large and the bed is great. there is a ubahn right outside to get there from the main station should you not walk, but even if you do, it's a 15-20 minute walk across old town. having a large grocery right next door was very convenient as well. the super fast elevator was a nice surprise for a european hotel in my experience too.
Comment from Hotel Management
Jan 10, 2018 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
4 out of 5
Recommended
for Everyone
by A verified traveler from pembrokeshire

Nice and central

Posted Dec 9, 2017
Pros: Great location. Near to shops and markets
Cons: The noise in the room
Location: Christmas markets. Shopping. Tours.
Everything fine except for a crackling and tapping noise in the room that went on all night. Room 524. I think it was the smoke detector or sprinkler. It was on the ceiling. It was so noisy it drove me crazy.
Comment from Hotel Management
Jan 10, 2018 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 5, 2017
Very comfy and spotlessly clean . Great location for markets. Breakfast excellent . Would recommend
Comment from Hotel Management
Jan 10, 2018 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Nice modern hotel, lovely staff.

Posted Dec 5, 2017
Pros: The staff were great.
Cons: It was a shame we had to pay to use the sauna and pool - it wasn't overly expensive and worth the money but meant we only went there once.
Location: The hotel was very close to where we needed to be and was great to be able to pop back to the hotel throughout the day.
The hotel is a very nice modern hotel. We were greeted with very friendly and helpful staff who told us where to visit and eat in Cologne. The rooms were great and comfortable and to a very high standard. We will definitely be staying here again when we visit Cologne.
Comment from Hotel Management
Jan 10, 2018 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
I dont wish to leave a review.....................
Comment from Hotel Management
Dec 5, 2017 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 24, 2017
Very good location, staff friendly, I booked a standard room and when I checked in they updated me to junior suite because i’m an Expedia member and vip access, and thank you for Expedia for the welcome letter ;)
Comment from Hotel Management
Dec 5, 2017 by GM, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
5 out of 5
by Alan

Great comfortable hotel

Posted Nov 14, 2017 on Hotels
Amazing hotel in great location. Close to shopping. Very friendly staff. I had no problems during my stay. Room was exceptionally comfortable. Only let down was hardly any English speaking TV channels but that’s minor issue.
Comment from Hotel Management
Nov 22, 2017
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Dorint Hotel am Heumarkt we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel Manager