Ratings based on 552 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant and Convenient

Posted Aug 17, 2017
A lovely hotel directly across from the cathedral and convenient to the train station. Beautiful rooms and a rain shower that makes you never want to leave.
Comment from Hotel Management
Aug 17, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear guest, Thank you for staying with us and for taking the time to share your feedback here on Expedia. We are happy to read that you enjoyed our fantastic location and that you did not want to leave us. This is exactly the type of experience we strive to create for each and every guest. Rest assured that your kind words have been shared with the entire team. We are looking forward to welcoming you again. With warm regards Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont, USA

Superb hotel, superb location

Posted Jul 9, 2017
Pros: Large, comfortable room; luxurious bath room; two excellent restaurants. People at the front desk and concierge were gracious and extremely helpful.
Location: Adjacent to cathedral, close proximity to museums and good restaurants.
I loved this hotel and its staff. I only wish I had the need to return to Cologne so I could stay here again.
Comment from Hotel Management
Jul 11, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear John, Thank you very much for staying with us and we do hope that you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation for our entire team. We hope that you will find a reason to return to Cologne in the near future as we would love to welcome you back at the Excelsior Hotel Ernst With best regards, Julia Sturm Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great traditional hotel

Posted Jun 30, 2017
Cons: Coffee facilities in room
Service is the key with this hotel. They make your stay very easy and comfortable.
Comment from Hotel Management
Jul 9, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely old fashioned Hotel!

Posted Jun 29, 2017
Excellent location, lovely welcome on arrival and an overall feeling of luxury.
Comment from Hotel Management
Jul 9, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Catherine, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to share your impressions with us. It has been our pleasure to have you with us and we are more than happy that you also enjoyed staying with us. We hope to welcome you back in Cologne in the not too distant future and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

Excelent hotel and location!!

Posted Jun 24, 2017
All the employess were very helpfull st every moment making our stay a pleasure
Comment from Hotel Management
Jul 9, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Carlos, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Expedia. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Very good brekfast. Hotel bar quiet and comfortable. Location perfect.
Comment from Hotel Management
Jul 9, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Guest, Thank you very much for taking your time to evaluate the Excelsior Hotel Ernst on this portal. We are very proud to read that you appreciated our service quality and enjoyed your stay at the Excelsior Hotel Ernst. We are looking forward to welcoming you again soon. With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Perfect

Posted May 22, 2017 on Orbitz
Pros: Location, Service, Quiet, Comfortable, Spotless
Location: Directly across the street from the Cathedral. Just around the corner from the train station. Close - easy walking distance - to pubs, cafes, etc
The best hotel experience I have had in a long, long time.
Comment from Hotel Management
Jun 15, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear cb, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to the entire team. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
by Avishek

Wonderful Service!

Posted May 22, 2017 on Hotels
Beautiful hotel, fantastic service, very helpful staff!
Comment from Hotel Management
Jun 15, 2017
Dear Avishek, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to the entire team. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
by dibo

Superlative stay

Posted May 17, 2017 on Hotels
Just unexpectedly great, expecting to probably be disappointed, turns out to be amazingly good, large quiet room, mini bar on the house, big bathroom and the most amazing pillows would love to know where to buy them. If the rest of the leading hotels are anywhere at this level will give them a try
Comment from Hotel Management
Jul 9, 2017
Dear dibo, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel,great stuff and great location!

Posted May 16, 2017 on Orbitz
My deluxe room was great....too bad it does not have jacuzzi in the deluxe rooms included, but other than that everything was perfect!
Comment from Hotel Management
Jun 15, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Guest, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Orbitz. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very soon and remain With best regards, Excelsior Hotel Ernst