Ratings based on 590 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Simply Wonderful!

Posted Oct 21, 2017
Pros: The service was great, location was exceptional and the mini bar being free was wonderful.
Cons: Nothing, it was wonderful.
Location: The location was next to the train station, yet quiet with shopping and sights nearby.
The hotel was located conveniently near the train station, once inside you would not know. The cathedral and shopping are right across the street, with the river only minutes away. The room was luxurious and the staff was amazing. The turn down service was wonderful. Was there for my birthday and was greeted upon return to my room by a dessert and card. Exceptional service all around. The mini bar was free of charge which provided plenty of waters for our stay.
Comment from Hotel Management
Oct 23, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear Chad, Thank you for choosing the Excelsior Hotel Ernst for your birthday trip and for taking the time to share your feedback. We are indeed very lucky with our location right in the heart of Cologne. How wonderful to read that you had such an enjoyable stay with us. Please be assured that your kind words have been shared with the entire team. This is exactly the kind of experience we strive to create for each and every guest. We do hope that we will have the opportunity to welcome you again in the future. With warm regards Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent. Would stand up against any other 5star.

Posted Oct 11, 2017
Always first class. Out distances others. Full stop.
Comment from Hotel Management
Oct 16, 2017 by Henning Matthiesen , Hotel Management
Dear traveler, We thank you fvery much for visiting our hotel and hope you had a pleasant journey back home. We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to welcoming you again at the Excelsior Hotel Ernst in the not too distant future I remain Sincerely, EXCELSIOR HOTEL ERNST Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Oct 4, 2017
Beautifully appointed, well located, excellent staff and amenities.
Comment from Hotel Management
Oct 16, 2017 by Henning Matthiesen, Hotel Management
Dear Guest, Thank you very much for your visit and for taking the time to share your wonderful feedback with us. We are very lucky that you enjoyed staying with us and we really hope to welcome you back very soon and remain With best regards, Henning Matthiesen
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County California

Beautiful hotel in the shadow of the cathedral

Posted Oct 2, 2017
Outstanding hotel. Great room, good food and pleasant staff
Comment from Hotel Management
Oct 16, 2017 by Henning Matthiesen , Hotel Management
Dear Mark, First of all I would like to thank you for visiting our hotel and I hope you had a safe journey back home. We really appreciate that you took the time to share your feedback with us and the entire team is thankful for your compliments. We really hope to welcome you back in Cologne very soon and remain With best regards, Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional hotel

Posted Sep 28, 2017
Whether you're traveling for business or pleasure, it is a pleasure to stay here. Great location, very quiet rooms, friendly staff.
Comment from Hotel Management
Oct 16, 2017 by Henning Matthiesen, Hotel Management
Dear Guest, Thank you very much for taking time to evaluate our hotel in this portal. We are glad to hear that you had a pleasant stay with us. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore we are especially happy about your positive evaluation. We are looking forward to welcoming you again soon. For the Excelsior Hotel Ernst Team, Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

5star hotel in front of the Cologne cathedral

Posted Sep 20, 2017
Pros: Great location and hotel staff Concierge obtained concert tickets ahead of our visit that we were unable to get ourselves and got our train tickets
Cons: Nothing
Location: Cathedral, museum of chocolate, great Central location, great shopping
Excellent service and gorgeous hotel lobby and rooms
Comment from Hotel Management
Sep 21, 2017 by Excelsior Hotel Ernst , Hotel Management
Dear Ruth, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne and for taking the time to share your feedback. We are indeed very fortunate with our location right in the heart of Cologne. Rest assured that your comments have been passed on to the concierge as well. This is a wonderful motivation to all of us. We do hope that we will have the opportunity to welcome you again in the future. With warm regards Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and a grand hotel.

Posted Sep 12, 2017
We are very pleased we chose this hotel for a weekend in Cologne. Comfortable and well apportioned and easy to get to with close access to interesting parts of the city.
Comment from Hotel Management
Sep 15, 2017 by Excelsior Hotel Ernst , Hotel Management
Dear guest, Thank you for choosing the Excelsior Hotel Ernst for your weekend in Cologne. We are happy to hear that you felt comfortable during your recent visit. We are looking forward to welcoming you again in the future. With warm regards Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut, USA

A wonderful high service hotel in the city of koln

Posted Sep 9, 2017
We were greeted with friendly and helpful service by the hotel reception and later by the concierge who arranged a wonderful 2.5 hour tour of the city by a local degrees architectural historian and two fabulous dinners, the first at taku and the second at da damiano. Our breakfasts were spectacular as the chef and wait staff prepared and delivered excellent breads, meats and egg dishes. I highly recommend adding to your stay the addition of breakfast. Service was always first rate and the room always well prepared.
Comment from Hotel Management
Sep 15, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear j, Thank you for taking the time to share your wonderful feedback here on Expedia. We are delighted to see that you felt welcomed by our staff from the beginning. It is with great pleasure that we have shared your kind words about the taku,the breakfast as well as the service with the entire team. We do hope that we will have the opportunity to welcome you again. With warm regards Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from DFW TX

excellent location staff and service in great valu

Posted Aug 25, 2017
Pros: everything about this hotel if we ever go back there again , we would definitely stay there again
hotel location could not be better , our room have the balcony to the cathedral staff is excellent , hotel is very kid friendly they even have a treat waiting for our 9 year old daughter and also have all the tooth brush and tooth paste for kids and the shampoo soap set just for kids the mini bar is COMPLIMENTARY for each day if you need refill then you have to pay this the best hotel for our trip to Germany and Switzerland my daughter loved it we forgot to mention the room that we have the hot water does not work ,when we call and the lady come and check after 1-2 mins they move up to the renovated room ( upgraded) and have staff to come and help us moved , excellent service
Comment from Hotel Management
Aug 25, 2017 by Excelsior Hotel Ernst , Hotel Management
Dear guest, Thank you very much for choosing the Excelsior Hotel Ernst during your recent visit to Cologne and for taking the time to share your experience with us. We are delighted that you and your family had a wonderful stay with us. We are so pleased to read that your daughter enjoyed our children amenities. With great pleasure we have shared your kind comments with the entire team. This is a great motivation to all of us. We do hope that we will have the opportunity to welcome you back in the future. With warm regards Henning Matthiesen Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Greater location , great hotel

Posted Aug 24, 2017
Wonderful staff , great location , free minbar , the best hotel I see in Europe ,in heart of cologn
Comment from Hotel Management
Aug 24, 2017 by Excelsior Hotel Ernst, Hotel Management
Dear guest, Thank you very much for choosing the Excelsior Hotel Ernst during your recent visit to Cologne and for taking the time to share your feedback. We are indeed very fortunate with our location in the heart of the city. We are delighted to read that you enjoyed our complimentary minibar and thank you for your kind words about our staff. Rest assured that it has been passed on to the entire team. This is a great motivation to all of us. We do hope that we will have the opportunity to welcome you again. With warm regards Henning Matthiesen Managing Director