Ratings based on 1,556 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Perfect location

Posted Aug 28, 2017
Pros: everything
Cons: nothing
The perfect location to be at to be able to explore the city of Cologne. Close to the train station... the cathedral... the chocolate museum...just about everything! Great hotel!
2 out of 5
by A verified traveler from UK

Posted Aug 8, 2017
There are far better and cheaper hotels than this. We had booked the Hilton to provide a bit of luxury for 4 nights, but it turned out to be well below our expectations. It got off to a bad start with only one person on Reception and a queue that did not move for 20 minutes. Our room was smaller than that the Premier Inn we had stayed in a UK city in the previous week and was over 3 times the price. There was only one chair in a double room - why? We took it in turns to sit on it and a footstool. There were no spare pillows in the room, the shower was very poorly designed (despite being a refurb, it was a 1980's design) and it also had poor drainage. The in-room kettle was welcome, but the supplies for it were not always replenished. We were initially pleased to see that a bottle of mineral water was provided until we read the small print on its label saying that it was 3.50 Euros! Even the bathroom consumables seemed to be rationed with no replenishment of toilet rolls, tissues etc. The TV had many channels but the English ones were mainly unwatchable due to break-up of the signal. Everything about this hotel gave us the impression that it was living off the Hilton name of the past without providing the basics for guests that even budget hotel chains now often provide as standard. There also seemed to be far too many managers milling around and not enough customer-facing staff in key areas like Reception. On the positive side, breakfast was good, if very expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Brilliant base for sightseeing and SO comfortable

Posted Aug 6, 2017
From check in to check out, we thoroughly enjoyed our stay. Our room was very comfortable and beautifully maintained/stocked. Only slight negative was the price of drinking/dining, but perhaps that is pretty much the 'norm' for an attraction like cologne.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel - very central

Posted Jul 10, 2017
Pros: Location, comfort
Location: Cathedral, museums, shopping, restaurants, riverboats
Nice hotel, very friendly and helpful staff, great location to get to lots of sights and events in Koln, the only negative was the lack of 4G network coverage in the hotel rooms!
Comment from Hotel Management
Jul 30, 2017 by Hilton Cologne, Hotel Management
Dear Marek, thank you very much for your review on Expedia. We appreciate that you have taken the time to share your experiences with other travellers. Your comments are carefully read and used for further improvements for all our guests. We are very happy to hear that you had such a good time at Cologne and the Hilton Cologne. We would be pleased to welcome you back for future visits and send our best regards, Your Hilton Cologne Team.
2 out of 5
by A verified traveler

Better showers at camping sites

Posted Jun 25, 2017
Water pressure in the shower is little more than a drip unless you turn the knob to the coldest temp. Bed was really uncomfortable and squeaky. For this price point I would expect free wifi. On a positive note all staff I came across were friendly and professional. Overall I wouldn't return, there are other hotels and hostels in the same area which I found to be more comfortable and better value.
Comment from Hotel Management
Jun 27, 2017 by Laura Blaesing, Hotel Management
Dear Guest, Thank you for taking the time to compose this review on Expedia. Your comments are highly appreciated as we always strive to improve our daily operations. I am glad to read that you liked our staff. But I am very sorry to read that we did not meet your expectations to the fullest and I apologize for the inconveniences experienced during your stay. Rest assured that I will share your experience with the respective departments. I sincerely hope that this incident does not tarnish our reputation and that you will give us a chance in the future. Best regards, your Hilton Cologne Team
4 out of 5
by A verified traveler

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jun 13, 2017 by Hilton Cologne, Hotel Management
Dear Guest, Thank you for choosing the Hilton as your hotel in Cologne and for the time you took to share your valued feedback with us via Hotels.com I am delighted to hear that you had a satisfying experience at our hotel. We hope you enjoyed your time in Cologne and we are already looking forward to welcoming you back as our guest in the near future. Best regards, your Hilton Cologne Team
4 out of 5
by A verified traveler

Expensive extras

Posted May 31, 2017 on Hotels
The hotel is good, as can be expected of a hotel in this price class. However, what left a bad taste is the price of any additional item/service, which bordered on extortionate. For example Euro 7.50 for a bottle of water in the room (Euro 9 in the restaurant), 25 for parking per night, laundry (4.5 for underwear for example). It is hard to see how these prices can be justified.
Comment from Hotel Management
Jun 2, 2017 by Hilton Cologne, Hotel Management
Dear Guest, thank you very much for letting us have your review on Hotels.com. It was our pleasure to welcome you to Cologne as our guest and we are glad to hear that you had a pleasant time with us. Your detailed feedback is much appreciated and we will use your comments to further improve our service as your host - thank you! Dear Guest, the whole team would be happy to welcome you back for future visits to our city! Best regards from Cologne, your Hilton Cologne Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good location - rooms are exceptional

Posted May 29, 2017
Pros: Location + Rooms
Location: The hotel location is great which overlooks the main Kologne cathedral and very close to train station .
The hotel location is great which overlooks the main Kologne cathedral and very close to train station . Family Rooms are impressive with very good facilities . The prices are high but reasonable for the services provided.
Comment from Hotel Management
May 30, 2017 by Laura Bläsing , Hotel Management
Dear Guest, Thank you for choosing the Hilton as your hotel in Cologne and for the time you took to share your valued feedback with us via Expedia. I am delighted to hear that you had a satisfying experience at our hotel. We hope you enjoyed your time in Cologne and we are already looking forward to welcoming you back as our guest in the near future. Best regards, your Hilton Cologne Team
4 out of 5
by A verified traveler

Posted May 25, 2017 on Hotels
Comment from Hotel Management
May 27, 2017 by Hilton Cologne, Hotel Management
Dear Guest, Thank you for choosing the Hilton as your hotel in Cologne and for the time you took to share your valued feedback with us via Hotels.com. I am delighted to hear that you had a satisfying experience at our hotel. We hope you enjoyed your time in Cologne and we are already looking forward to welcoming you back as our guest in the near future. Best regards, your Hilton Cologne Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted May 19, 2017
Handy to all parts of the city including messe koln. € 13.00 by cab.
Comment from Hotel Management
May 22, 2017 by Laura Bläsing, Hotel Management
Dear Guest, thank you very much for letting us have your review on Expedia. It was our pleasure to welcome you to Cologne as our guest and we are glad to hear that you had a pleasant time with us. Your detailed feedback is much appreciated and we will use your comments to further improve our service as your host - thank you! Dear Guest, the whole team would be happy to welcome you back for future visits to our city! Best regards from Cologne, your Hilton Cologne Team