Ratings based on 280 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Beautiful

Posted Jul 22, 2017
Very nice staff, clean rooms, elegant, excellent food
Comment from Hotel Management
Jul 22, 2017 by FRANCISCO GONZALEZ, Hotel Management
Thanks you for your valoration about Hospes Palacio de San Esteban. We hope you have enjoyed your stay with us and we will be happy to welcome you back again in your next visit to Salamanca
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, VA

Great location and staff

Posted Jun 28, 2017
Excellent location and great facilities. Staff most helpful and touring was fascinating.
Comment from Hotel Management
Jun 30, 2017 by Hotel Hospes Palacio de San Esteban, Hotel Management
Thank you for sharing your experience at our hotel through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Newcastle upon Tyne

Central with character

Posted Jun 5, 2017
This hotel is close to the centre of Salamanca with it's monuments. It is quiet and the staff are friendly and efficient.
Comment from Hotel Management
Jun 6, 2017 by Hospes Palacio San Esteban, Hotel Management
Thank you for sharing your experience at our hotel through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by Harald

Posted May 17, 2017 on Hotels
Our third visit to a Hospes hotel. They are all very good.
Comment from Hotel Management
May 20, 2017 by palacio, Hotel Management
Thank you very much for trusting in us one more. We are glad to know you had a wonderful stay and we hope to welcome you again.
4 out of 5
by Verena

Nice hotel in excellent location!

Posted May 9, 2017 on Hotels
This is a very nice hotel with all the comforts one can ask for. Staff is friendly and efficient. The location is perfect - quiet but easy walking distance to everything. Breakfast buffet is excellent.
Comment from Hotel Management
May 11, 2017 by palacio, Hotel Management
Thank you for sharing your experience at our hotel through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Apr 21, 2017 on Orbitz
Very short walk to everything...shops, food, university, sites to see...hundreds of stores and restaurants within 3 to 20 minutes
Comment from Hotel Management
Apr 29, 2017 by Hospes Palacio San Esteban, Hotel Management
Thank you for sharing your experience at our hotel through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by Sean

easter weekend

Posted Apr 21, 2017 on Hotels
beautiful old building with modern interior, very comfortable, excellent breakfast, we had lunch in courtyard one day and food was great. The staff are very professional and helpful, Salamanca is a beautiful historic city unspoilt by tourism, fantastic trip overall.
Comment from Hotel Management
Apr 29, 2017 by palacio, Hotel Management
Thank you for sharing your experience at our hotel through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
by Vivian

Great value Freat location true 5 star

Posted Apr 19, 2017 on Hotels
Stunning hotel. Very comfortable. We were upgraded with a window to the view of the cathedral. Stunning!!
Comment from Hotel Management
Apr 22, 2017 by palacio, Hotel Management
Thank you very much for your rating and sincere comment about the hotel. We are glad that you have had a great stay with us. We hope to see you again on your next stay in Salamanca
2 out of 5
by rosa

Bad value for price

Posted Apr 10, 2017 on Hotels
No air conditioning working, room phones not working, therefore no room service, was hot and had to open windows and noise was very bad, we had a superior room which was not superior at all not a five star.
Comment from Hotel Management
Apr 12, 2017 by palacio, Hotel Management
We pologize for any invoncenience that you may have had during your stay. Your comment will be used in order for it not to repeat again. We hope to be able to welcome you again in the future to give you a better stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great place

Posted Apr 1, 2017
Pros: Style, history, friendly staff, very good value
Great hotel. Stayed three nights. Staff were very helpful. Cleaner came several times a day and left chocolates each time. Ancient building tastefully converted. Right on the edge of the old town so everything in easy reach. Room was very good. Bathroom had a window so you could watch the storks nesting on the rooftops while you had your shower. Salamanca is a beautiful place and this hotel fits right in.
Comment from Hotel Management
Apr 2, 2017 by FRANCISCO GONZALEZ, Hotel Management
Thank you very much for the amazing review. We are glad to have delivered a nice stay for you in our hotel and hope to see you again on your next visit to Salamanca