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Reviews of Hotel Doña Elvira

3 out of 5
Hotel Doña Elvira
207 Padre Billini, Santo Domingo, Distrito Nacional

Reviews

8.0

Very Good

Rating 10 - Excellent. 85 out of 205 reviews" "
Rating 8 - Good. 64 out of 205 reviews" "
Rating 6 - Okay. 31 out of 205 reviews" "
Rating 4 - Poor. 15 out of 205 reviews" "
Rating 2 - Terrible. 10 out of 205 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Magdlena

I like the HOTEL DOÑA ELVIRA 👍The ONLY THING I DONT LIKE IS WENT I BOOKED A ROOM with EXPIDIA GIVING ME ONE $PRICE $ AND I MAKE RESERVATIONS AND WENT I REACH THE HOTEL THE PRICE IS ANOTHER ONE $ IS MORE MONEY - or SAID NO ROOM AVAILABLE. I ALWAYS TAKE PICTURE ABOUT THE PROMOTION. IS MY PROTECTION $$.
Stayed 1 night in Feb 2024

6/10 Okay

Judith

Disliked: Property conditions & facilities
The pool need more maintenance
Stayed 1 night in Jan 2024

6/10 Okay

joanna

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast is 8 to 10 am not noon. Toilet paper ans towels limited. Late at night door was close for security.
Stayed 5 nights in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Ricardo, MIAMI GARDENS

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people staff. No parking, no clean service at the room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jenny

Stayed 1 night in Dec 2023

8/10 Good

Richard

The pool water was cloudy They were unable to provide a key for the room safe No refrigerator in the room
Stayed 4 nights in Nov 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención my amables y muy limpio
Stayed 1 night in Sep 2023
Response from Staff Mansion Colonial on Oct 30, 2023
Muchas gracias señor edwin por su comentario, felices que todo estuvo bien.

4/10 Poor

christian

Traveled with partner
Disliked: Amenities, property conditions & facilities
None of the common areas, including dining and boutique areas were air conditioned, bath not air conditioned. tried to get wash cloths, hand towels and they never appeared. I got a towel run for a hand towel. Never could get anything more than slightly warm water for bathing and showering. The large tub was actually located in an outside environment which you had to go through to get to the bathroom. The large tub was coated with foreign material and had to be washed before use -- which we never did because of not hot water.
Stayed 5 nights in Sep 2023
Response from Jose Vasquez on Oct 24, 2023
We are sorry that your experience with us could not be very pleasant, but we are a boutique hotel from the 16th century, we are not a very modern hotel, apart from the fact that we had communication by e-mail and about the air conditioners, you could ask them before making your reservation. , you were given hand towels but you wanted a smaller one, we don't see that many towels for one person, and among the communications we had with you by e-mail, we canceled your reservation because we didn't think we would meet your wishes, and you returned it To make.

2/10 Terrible

Edwin

Disliked: Staff & service, amenities, property conditions & facilities
The property charged me a surprise fee to have a guest in my room. This fee is per guest. This was not disclosed when I made the reservation, otherwise, I would not have made the reservation.
Stayed 4 nights in Aug 2023
Response from Jose Vasquez on Sep 5, 2023
We are sorry for the inconvenience, for this charge that you did not have in mind, but before you arrived in the country you called and wrote to the hotel's WhatsApp, you should have informed that extra person, and if you had any doubts call Expedia for clarification, we ask you please always be honest with your booking descriptions.

8/10 Good

rita

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Jose Vasquez on Sep 11, 2023
Muchas gracias rita por elegirnos para tu estadía en santo domingo, zona colonial, que bueno que todo estuvo bien.

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is an excellent facility to stay specially because it is placed in the historic old city
Stayed 3 nights in May 2023

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and super friendly staff!
Stayed 1 night in Apr 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Dionairys

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is Beautiful. The room smelled like mold, and wasn’t cleaned properly. They only have street parking.
Stayed 1 night in Apr 2023

10/10 Excellent

Crismery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff muy atentos y serviciales. El lugar muy tranquilo. 👌
Stayed 1 night in Apr 2023

10/10 Excellent

Elena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property wraps around a beautiful mango tree.
Stayed 2 nights in Mar 2023

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Original Historic Hotel
Stayed 1 night in Mar 2023

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic building brought back to life. safe area, friendly staff. Irwin was a great hotel representative and spoke good english.
Stayed 2 nights in Jan 2023

10/10 Excellent

Maximo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention and costumer service provided by the staff. Elizabeth the chief , erwin ( front desk clerk) and the entire staff go above and beyond .
Stayed 4 nights in Dec 2022

8/10 Good

Antonio A.

Stayed 12 nights in Oct 2022

4/10 Poor

Lisa

Liked: Amenities
Disliked: Cleanliness
Stayed 4 nights in Aug 2022

10/10 Excellent

Rusty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic property within walking distance of el conde. The staff was excellent and breakfast was very good!
Stayed 2 nights in Aug 2022

8/10 Good

Francisco

Stayed 2 nights in Jul 2022

8/10 Good

Matthew, Hoboken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property the rooms were comfortable the overall hotel had a kind of an interesting architectural look that fit right into the neighborhood which I liked also friendly staff
Stayed 6 nights in Jun 2022

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good atmosphere and location
Stayed 1 night in Mar 2022

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very family friendly/ kid friendly place to stay. Staff, specifically Irwin, goes above and beyond to make the stay comfortable and convenient.
Stayed 3 nights in May 2022

8/10 Good

andres

Stayed 1 night in May 2022

2/10 Terrible

Ceferino

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location.
Stayed 1 night in Apr 2022

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Disliked: Amenities
Charming colonial B&B in historic old Santo Domingo. Absolutely beautiful and quaint , however if you are someone like me that requires modern day amenities like hangers , iron ,a hair dryer, big mirror and extra bright lights on top of the bathroom vanity, you might find yourself a bit desperate. They definitely need better lighting throughout the rooms, especially the bathrooms. But if you are comfortable traveling with a back back and just splashing water on your face and not worrying about anything else, then try this property. Breakfast was delicious and the staff was very friendly.
Stayed 5 nights in Apr 2022

8/10 Good

Argelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, Andres front desk, Carolina was the best, makes a good freak fast. I loved the little shop the have. Walking distance from everything, safe. If you need wifi in your room this is not the place, but they do have good signal in the lobby. I love the structure of the, beautiful old buildings, I do recommend more outlets to plugs in electronics. But other than that, I had a great time, I would go there again.
Stayed 5 nights in Jan 2022

10/10 Excellent

Pedro

Stayed 10 nights in Jan 2022

2/10 Terrible

Jak

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping on the street is nicer.
This hotel is in such a good location. But the owners are simply trying to save money by not doing basic maintenance on any part of it. They didn’t take credit cards, the room was 1/5th of the advertised size, the toilet did not flush, the hot water did not work, the bathroom can be seen from the lobby… and on and on and on. Do yourself a favor. Stay next door at the Belini. It’s expensive but it’s professional. This place is like staying at your dirty neighbor’s house.
Stayed 1 night in Dec 2021

8/10 Good

Jonite

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice boutique hotel. The staffs are pleasant. Its not a 5 star hotel, but a nice cozy boutique hotel. There are street parkings available.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Helpful staff. The first floor rooms let a lot of outside noise in. Very interesting rooms in terms of design but they could use some renovation.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique place! A great location for walking to services.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es incredible, muy atentos.
Stayed 9 nights in May 2021

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2021

6/10 Okay

Ariel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good hotel
Ridiculous room, the bed is on the 2nd floor, you have to use a steep staircase and to be careful not to stumble. The door is perforated, you hear the noise outside the room, as if it is in the room. For breakfast they serve egg without salt shaker, unbelievable...
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
El hotel es hermoso ! Me encanto el desayuno y las atenciones . Tiene una hermosa boutique que puede sacar a cualquier a de apuros . Durante mi estadía estuvo lloviendo mucho por lo que no pude disfrutar de la piscina ni de la parte afuera del hotel mucho . El hotel es antiguo y esa es parte de su belleza pero había mucho polvo en la habitación especialmente en el abanico de techo lo cual tuve que limpiar yo porque nos estaba causando alergias. Queda en un lugar muy céntrico y eso me gusto ! Las habitaciones necesitan un poquito más de amor eso es todo !
Stayed 1 night in Apr 2021
Response from DE on Apr 15, 2021
Gracias por su lindo comentario!. Quedamos a su orden para próximas fechas!!

10/10 Excellent

Verified traveler

Liked: Cleanliness
The people here are the best. Nice, accommodating, helpful in every way. We loved the location. Walkable to all the sites in Santa Domingo. The rooms are small but very clean with great A/C. The hotel is beautiful. There was a modeling shoot in the pool area during our stay. Will be our go to place in Santa Domingo...
Stayed 1 night in Oct 2020
Response from DE on Apr 14, 2021
Thanks so much for saty with us,

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Gracias on Dec 8, 2020
Gracias!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from DE on Dec 8, 2020
Gracias!!

10/10 Excellent

Daran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique at a good price
Very well located hotel. Nice rooms, good aircon, excellent price. If you like swimming, the pool looks beautiful. Very clean and very convenient.
Stayed 1 night in Sep 2020

10/10 Excellent

Jose

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
colonial peace
Great place to stay with the magic of the colonial ambience
Stayed 1 night in Aug 2020
Response from Jose Vasquez on Aug 17, 2020
Thank you.

10/10 Excellent

Verified traveler

Muy bien y tranquilo
Stayed 3 nights in Jul 2020
Response from Joselo on Aug 6, 2020
Gracias