Ratings based on 2,295 Verified Reviews

3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from cumbria

Give Jury's Inn a wide berth

Posted Nov 10, 2017
Pros: Not one thing
Location: Too tired to do anything
The plumbing is one very serious issue drove us potty there for two nights didn't sleep at all. Room maid came into my room no.301 had a pink flannel wiped the toilet then used the same cloth to wash the mugs in the bathroom sink !!! Then continued to wipe down the dressing table utter disgusting .would advise people to stay well clear of this place
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton

Great staff

Posted Nov 7, 2017
From the receptionist to the bar and breakfast staff, everyone was so very friendly and helpful. Good breakfast. The hotel is perfectly placed, next to Waverly station and right in the edge of the Royal Mile.
Comment from Hotel Management
Nov 7, 2017 by mdacosta, Hotel Management
Dear Linda Thank you for taking the time to give us your feedback for your stay with us here at Jury's Inns Edinburgh. I'm delighted to see that you enjoyed your experience here. I hope we can welcome you back to the hotel again very soon. Kindest Regards, Marco Da Costa Duty Manger
4 out of 5
Recommended
for Everyone
by A verified traveler from Sussex

Clean, Comfortable, Convenient and Friendly

Posted Nov 6, 2017
Pros: Very convenient to Waverley station - just an easy five minute walk from the platforms with lifts in the station and a very gentle walk to the hotel.
Cons: The hotel needs updating; better shower rooms; better noise insulation at the front and air-con.
Location: All City Centre facilities and sights are within walking distance, as are all the good Edinburgh public transport links. Car parking is also easy.
We stopped here for two nights while in Edinburgh for a family celebration. The rooms, especially the beds, are comfortable and clean but the hotel is now nearly twenty years old and showing its age. The shower rooms leave a little to be desired by today's standards - no handsets and quite weak water supply. However, the staff are always friendly and helpful and there is always a very adequate breakfast with a wide choice of food including the facility for special orders. On this occasion we had a room at the front immediately overlooking Waverley station and if you like to sleep with a window open as there is no air-con, it can be very noisy right up to 1:30 a.m. and in the mornings. We have previously had bedrooms at the rear which is far quieter.
Comment from Hotel Management
Nov 7, 2017 by madcosta, Hotel Management
Dear Rob Thank you for taking the time to give us your feedback for your stay with us here at Jury's Inns Edinburgh. I'm delighted to see that you enjoyed your experience here. I hope we can welcome you back to the hotel again very soon. Kindest Regards, Marco Da Costa Duty Manager
1 out of 5
by A verified traveler

Not a great stay

Posted Oct 31, 2017
Many things went wrong. Read my google review. Would not recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Swansea, Wales

CENTRAL FOR ALL THE SIGHTS

Posted Oct 19, 2017
Pros: Convenience and comfort.
Location: A lane leads up to the Royal Mile where reasonable breakfasts are available in nearby cafes. We were slightly disappointed with a visit to Leith.
This conveniently situated hotel lies between the old and the new town and is an excellent base for a visit to Edinburgh. The staff were most helpful in directing us to the appropriate buses and went out of their way to make our stay comfortable and enjoyable providing us with a small heater immediately I told them that the radiators were not functioning as we would have wished. I find nothing to criticize in Jurys Inn and would most definitely stay there again in spite of the negative criticism by some Tripadvisor contributors.
Comment from Hotel Management
Oct 21, 2017 by Marco, Hotel Management
Dear Arthur Thank you for taking the time to give us your feedback for your stay with us here at Jury's Inns Edinburgh. I'm delighted to see that you enjoyed your experience here. I hope we can welcome you back to the hotel again very soon. Kindest Regards, Marco Da Costa Duty Manager
3 out of 5
by A verified traveler from jersey

jurys inn edinburgh

Posted Oct 18, 2017
Pros: convenient for the railway station
Cons: bedroom décor and breakfast improved
Location: close to princes street and the royal mile
had to change room on the first night as it was dark when we arrived drew the curtains they fell off the rail so they moved us to another room. 2nd room bathroom hook had not been replaced on the back of the door bathroom very small not a good shower with a tatty shower curtain bathroom needed decorated. hot breakfast lukewarm.
Comment from Hotel Management
Oct 21, 2017 by Marco, Hotel Management
Dear Julia Thank you for taking the time to give us your feedback for your stay with us here at Jury's Inns Edinburgh. My sincere apologies for the issues u experienced will pass on your comments to our accommodations manager. I hope we can welcome you back to the hotel again very soon. Kind Regards Marco Da Costa Duty manager
4 out of 5
Recommended
for Everyone
by A verified traveler from GB

My Experience

Posted Oct 17, 2017
Pros: Location, room
Cons: Food
Location: Castle, Princes St
Good ;location, room clean with a comfy bed. breakfast was not great.
Comment from Hotel Management
Oct 21, 2017 by Marco, Hotel Management
Dear Arthur Thank you for taking the time to give us your feedback for your stay with us here at Jury's Inns Edinburgh. I'm delighted to see that you enjoyed your experience here. I hope we can welcome you back to the hotel again very soon. Kindest Regards, Marco Da Costa Duty Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Location was perfect to explore Edinburgh, and our room had a great view too. We didn’t use their restaurant as there were many options nearby.
Comment from Hotel Management
Oct 21, 2017 by Marco, Hotel Management
Dear Thank you for taking the time to give us your feedback for your stay with us here at Jury's Inns Edinburgh. I'm delighted to see that you enjoyed your experience here. I hope we can welcome you back to the hotel again very soon. Kind Regards Marco Da Costa Duty manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Tired but excellent location

Posted Oct 10, 2017
The hotel itself is tired and has seen better days for example the bath was dented, the walls are fairly thin. The staff were helpful and check in and out was efficient
Comment from Hotel Management
Oct 21, 2017 by Marco, Hotel Management
Dear Nikki Thank you for taking the time to give us your feedback for your stay with us here at Jury's Inns Edinburgh. My sincere apologies for the issues u experienced will pass on your comments to our accommodations manager. I hope we can welcome you back to the hotel again very soon. Kind Regards Marco Da Costa Duty manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel with a central location

Posted Oct 6, 2017
Pros: Location
Cons: Shower taps and curtain.
Location: The entire city is within an easy walk of the hotel.
We were able to check-in a bit early which allowed us to drop off our bags, freshen up and go see the city. The staff were very friendly and helpful. The rooms were a modest size but comfortable. The shower was a bit of a pain. The taps were difficult to turn on and off and the water ranged from very hot to cold during the bathing process. Also, the shower curtain was mounted such that it did not allow for easy movement (too close) and it was always sticking to you.
Comment from Hotel Management
Oct 21, 2017 by Marco, Hotel Management
Dear Brian Thank you for taking the time to give us your feedback for your stay with us here at Jury's Inns Edinburgh. My sincere apologies for the issues u experienced will pass on your comments to our accommodations manager. I hope we can welcome you back to the hotel again very soon. Kind Regards Marco Da Costa Duty manager