Ratings based on 555 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Oxford

Great location but in need of some TLC

Posted Sep 25, 2017
Pros: Location and breakfast
Cons: Drinks of any description in the rooms, a wifi upgrade and updating the rooms, or at least maintaining them properly.
Location: Perfect for exploring the city with all of the main attractions, shopping streets and bars/restaurants in easy walking distance.
Perfect location for where I wanted to be in the city, a minute's walk to the Underground station and great for exploring the trendy streets just south of the hotel. Check-in was a painfully slow process as the trainee (possibly his first day..?) didn't seem to have adequate systems knowledge. I was impressed by the lobby and adjacent bar and restaurant but was disappointed to arrive in my room, which was looking rather tired, the bathroom especially with loose/cracked tiles and some dirty grouting (during my stay I also noticed some creepy crawlies emerging from under the bath, which looked like silverfish). The bed though was extremely comfortable but what really annoyed me about the room was that there was nothing to drink in it; the mini bar was empty, no tea/coffee making facilities and not even a complementary bottle of water - very poor at this price level. Wifi throughout the hotel was so painfully slow that I gave up and relied on 4G instead. I had asked for a quiet room at the rear, which I preferred to being on the busy street at the front, but was awakened in the night by night-staff taking a cigarette break outside in the yard beneath my room. Breakfast in the restaurant though was delightful in lovely surroundings with an excellent buffet. Just a little attention could really raise the standard af this well located hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel- but .....

Posted May 29, 2017
Lovely hotel, great staff, good breakfast.... but... don't stay in the rooms across from the nightclubs/ bars😳 Noisy until the early hours😉
Comment from Hotel Management
May 31, 2017 by Eva Weinkauf-Front Office, Hotel Management
Many THX Glenis :) We love, that you enjoy you stay so much. Next time, we will reserve a room in the front of the hotel. See u soon. Lovely regards from cologne,
4 out of 5
by Peter

Posted May 23, 2017 on Hotels
Comment from Hotel Management
May 31, 2017 by Liane, Hotel Management
Kasse :) So viele Sternchen, da freuen wir uns :) Bis bald in Köln, Eva Weinkauf Front Office
5 out of 5
by Gemma from Herts

Best breakfast I've ever had in a hotel!

Posted Apr 18, 2017 on Hotels
Comfy bed, clean, nice coffee machine in the room, fantastic breakfast area and breakfast!! 15min walk to the river where there is lots going on!
Comment from Hotel Management
Apr 30, 2017 by Liane, Hotel Management
Dear Gemma, THX for this lovely Feedback. We love you feedback. Hope to see you very soon here in cologne. Warm regards from the heart of Cologne, Eva Weinkauf-Front Office
5 out of 5
by Popescu

Posted Mar 14, 2017 on Hotels
Comment from Hotel Management
Apr 1, 2017 by Liane, Hotel Management
Dear Popescu, THX for this great Feedback. See u soon in Colgne:) Sunny regards, Eva Weinkauf-Front Office
1 out of 5
by A verified traveler

Posted Feb 27, 2017 on Hotels
I paid the hotel upfront with my credit card and have been asked upon arrival to provide my credit card for authorization. Now, I have been deboted for the hotel stay and on top of it my card has been blocked for the same amount and in additiona 50 Euro.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business

Posted Jan 28, 2017
Nice and smooth solution All the way. Great gym area as well
5 out of 5
by Ron

Great location

Posted Dec 26, 2016 on Hotels
Great location for the Christmas markets and shopping. Best breakfast options.
4 out of 5
by Zeinoun

This traveler left a rating score only Posted Dec 25, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

helpful and comfortable

Posted Dec 18, 2016
Pros: room, food, location, all professional
Cons: do not change
Location: easy to shopping and museums
excellent staff and hotel room, food, quiet, easy transport